November 2007 - otrs - OTRS mailing lists

Frederic Fraudeau/FR/Schneider est absent(e).
by frederic.fraudeau＠fr.schneider-electric.com 02 Nov '07

02 Nov '07

Je serai absent(e) à partir du 31/10/2007 de retour le 05/11/2007. Bonjour, Je suis actuellement absent et serai de retour le 05/11/07 à mon bureau. Pour toute question technique, merci d'ouvrir un ticket OTRS à l'adresse "http://support.ilevo.com/customer" ou de de contacter le Support Technique Ilevo : +33 4 76 60 50 00 Pour toutes autres questions, merci de contacter Alice Avila au : +33 4 76 60 54 05 Hello I'm currently out of office and I will be back on 11/05/07. For all technical question, please open an OTRS ticket using the following address "http://support.ilevo.com/customer" or contact the Ilevo Technical Support : +33 4 76 60 50 00 For all other questions, please contact Alice Avila: +33 4 76 60 54 05

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clear a whole queue
by B Z 02 Nov '07

02 Nov '07

Hello, I apologize in advance if my question seems to simple for the list - however i could not find the documentation to answer it on the web. Without the details of how I got to this point, suffice to say I have a bunch of junk tickets in the Raw Queue and I'm trying to clear them all out (without clicking every single little checkbox, and i don't see a mass select). Can anyone please point me in the right direction? Thank you! I look forward to using OTRS and helping others as my knowledge about the product grows. - Brian _________________________________________________________________ Climb to the top of the charts! Play Star Shuffle: the word scramble challenge with star power. http://club.live.com/star_shuffle.aspx?icid=starshuffle_wlmailtextlink_oct

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apache ssl windows
by Peter Hoogkamer 02 Nov '07

02 Nov '07

Hello, Does anyone have any experience with https under apache on a windows 2003 server? I am searching for ways to enable this, but I keep running into trouble in not finding files for apache 2.2.4. Peter

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RE: what is the best linux distro in my situation?
by Agim Cami 01 Nov '07

01 Nov '07

Otrs runs fine under CentOS. Actually I use otrs under CentOS 4.4. So, no need to Install obligatory Suse or Fedora. -- Agim Cami

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RE: otrs Digest, Vol 51, Issue 65
by Mujtaba Karim 01 Nov '07

01 Nov '07

HI I guess if he is running a one man's show or is comfortable with attaching notes and wise enough for to check time There is no issue. I just want to comment that no one was able to figure this out.*odd* Take care No offence to any one Thanks Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim(a)pixsense.com www.pixsense.com -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: Wednesday, October 31, 2007 9:53 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 51, Issue 65 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. RE: otrs Digest, Vol 51, Issue 64 (Mujtaba Karim) 2. Assigning customers to companies via ldap (Baker, Greg) 3. Frederic Fraudeau/FR/Schneider est absent(e). (frederic.fraudeau(a)fr.schneider-electric.com) 4. Re: RE: what is the best linux distro in my situation? (Andy Lubel) 5. Re: RE: otrs Digest, Vol 51, Issue 64 (Andy Lubel) ---------------------------------------------------------------------- Message: 1 Date: Wed, 31 Oct 2007 17:36:25 +0500 From: "Mujtaba Karim" <mkarim(a)pixsense.com> Subject: [otrs] RE: otrs Digest, Vol 51, Issue 64 To: <otrs(a)otrs.org> Message-ID: <008701c81bba$a8a98c90$f9fca5b0$@com> Content-Type: text/plain; charset="us-ascii" Guys leave it if you cant do it then don't suggest stupid alternates The guy clearly said he needs to disable the lock system Here is how In SysConfig, you must disable RequiredLock in these pages Frontend::Agent::Ticket::ViewBounce Frontend::Agent::Ticket::ViewClose Frontend::Agent::Ticket::ViewCompose Frontend::Agent::Ticket::ViewForward Frontend::Agent::Ticket::ViewMerge Frontend::Agent::Ticket::ViewPending Frontend::Agent::Ticket::ViewPhoneOutbound Frontend::Agent::Ticket::ViewPriority In general, check all ..View.. pages to see wether RequiredLock is enabled. Then, you can disable the links to locks: unchek Ticket::Frontend::MenuModule###100Lock: Ticket::Frontend::MenuModule###400-Owner: in Frontend::Agent::Ticket::MenuModule and Frontend::Agent::Ticket::MenuModulePre I've done these modification and worked fine without locks for a while in the past Additionally, you might also want to disable Frontend::Module###AgentTicketLock: Frontend::Module###AgentTicketOwner: in Frontend::Agent::ModuleRegistration but I don't know if this can cause some issues Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim(a)pixsense.com www.pixsense.com -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: Wednesday, October 31, 2007 5:00 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 51, Issue 64 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Let OTRS mail external notify (henry(a)gamerzday.nl) 2. Re: Remove lock option from tickets (Andy Lubel) 3. Re: RE: what is the best linux distro in my situation? (kerneljack) ---------------------------------------------------------------------- Message: 1 Date: Tue, 30 Oct 2007 14:50:34 +0100 From: henry(a)gamerzday.nl Subject: [otrs] Let OTRS mail external notify To: otrs(a)otrs.org Message-ID: <20071030135034.6c09e171(a)gamerzday.nl> Content-Type: text/plain; charset="us-ascii" Hi, Is it posible to let OTRS mail a customer when a external note is made? -- Henry,

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