November 2007 - otrs - OTRS mailing lists

retrieve closed ticket
by Daniele 21 Nov '07

21 Nov '07

Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele

5 9

Fw: [otrs] retrieve closed ticket
by Gabriele D'Andrea 21 Nov '07

21 Nov '07

Sorry, the right page is Ticket -> Frontend::Agent::ModuleRegistration Gabriele ----- Original Message ----- From: "Gabriele D'Andrea" <gabriele.dandrea(a)ecohmedia.com> To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Sent: Wednesday, November 21, 2007 12:56 PM Subject: Re: [otrs] retrieve closed ticket > Maybe you can't use "" > However you must search for statusview > For your convenience the right page in SysAdmin is > Frontend::Agent::Ticket::ViewStatus > where you must enable the setting > Frontend::Module###AgentTicketStatusView > > Bye > Gabriele > > ----- Original Message ----- > From: "Daniele" <daniele.cordella(a)iss.it> > To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> > Sent: Wednesday, November 21, 2007 9:29 AM > Subject: Re: [otrs] retrieve closed ticket > > >> Gosh!! >> I went to look for "status view" in admin->sysconfig and I wrote status >> view in the "Search for" field of the page but I got the error: >> >> >> Software error: >> >> Can't use string ("") as a HASH ref while "strict refs" in use at >> /usr/share/otrs//Kernel/System/Config.pm line 589. >> >> For help, please send mail to the webmaster (webmaster@localhost >> <mailto:webmaster@localhost>), giving this error message and the time and >> date of the error. >> >> >> On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian >> server if it is still not available the release 2.2.4 of otrs in deb >> package? >> >> Thank you in advance >> Daniele >> >> >> Andy Lubel ha scritto: >>> Or enable the "status view" in sysconfig and see open and closed tickets >>> (not for the faint DB server). >>> -Andy >>> >>> ------------------------------------------------------------------------ >>> *From:* otrs-bounces(a)otrs.org on behalf of Obee, Daniel >>> *Sent:* Wed 11/21/2007 2:37 AM >>> *To:* User questions and discussions about OTRS.org >>> *Subject:* RE: [otrs] retrieve closed ticket >>> >>> You can limit the search to Status 'closed' if you need to. >>> >>> Just pick the queues and the status you need and then at the end of the >>> search screen click the checkbox 'Save Search-Profile as Template?'. >>> Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. >>> It will appear under the search templates choice next time. >>> >>> AFAIK ten searches can be saved. >>> >>> Greetz, >>> Daniel >>> >>> -----Original Message----- >>> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >>> Daniele >>> Sent: Mittwoch, 21. November 2007 08:29 >>> To: User questions and discussions about OTRS.org >>> Subject: Re: [otrs] retrieve closed ticket >>> >>> Yes, I tried, but if I enter a star (*) in the default search I get a >>> lot of ticked, not only the closed one. >>> Ciao. >>> Daniele >>> >>> Obee, Daniel ha scritto: >>> > Hi Daniele. >>> > >>> > Have you tried to solve the need with a default search? >>> > That'd be the easiest I think. >>> > >>> > Greets, >>> > >>> > Daniel >>> > >>> > Project Manager >>> > CS/Service Development >>> > >>> > >>> > Jamba! GmbH >>> > E-Mail: daniel.obee(a)jamba.net >>> > >>> > -----Original Message----- >>> > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf >>> Of >>> > Daniele >>> > Sent: Mittwoch, 21. November 2007 07:32 >>> > To: otrs(a)otrs.org >>> > Subject: [otrs] retrieve closed ticket >>> > >>> > Where or how can I find closed ticket in order to browse them >>> > (eventually, print them) each time I need them? >>> > Thank you in advance >>> > Daniele >>> > >>> > _______________________________________________ >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> > Support or consulting for your OTRS system? >>> > => http://www.otrs.com/ >>> > _______________________________________________ >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> > Support or consulting for your OTRS system? >>> > =http://www.otrs.com/ >>> > >>> > >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> => http://www.otrs.com/ >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support or consulting for your OTRS system? >>> =http://www.otrs.com/ >>> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> >> >> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > >

1 0

RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket
by Julien CHAMPSEIX 21 Nov '07

21 Nov '07

Andy, How can I to set up it because in doc I didnt see this point about it. Best regards, Julian. De : otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : lundi 19 novembre 2007 17:43 À : 'User questions and discussions about OTRS.org' Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket 1) What its possible to create an Address book manually into OTRS without LDAP ? 2) My aim is to link an ticket to an OTRS FAQ as soon as it created and I woulkd known if its possible to do it by Postmaster filter. Or what its possible to X-OTRS-FAQ in Postmaster Filter in order to link directly an ticket. Regards, Julian. De : otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] De la part de Andy Lubel Envoyé : lundi 19 novembre 2007 15:37 À : User questions and discussions about OTRS.org Objet : RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket 1) Create an LDAP db with your contacts, why wouldnt that work? 2) Huh? -Andy Lubel From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Julien CHAMPSEIX Sent: Sunday, November 18, 2007 2:24 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Any body have any idea about my request ? Kinds Regards, Julien. De : otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] De la part de Julien CHAMPSEIX Envoyé : vendredi 16 novembre 2007 10:49 À : otrs(a)otrs.org Objet : [otrs] Address book on OTRS 2.2.4+link FAQ to Ticket Importance : Haute Hello Everybody, I have 2 request for the OTRS community : 1) I would know how its possible to add or create an address book into OTRS ? If yes how can I enable it or create it. And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option. 2) I would link automatically an ticket with a OTRS FAQ documentation following the Queue. Someone could say to me how do it. Best Regards, Julian.

1 0

Related Objects: Config Item overview
by Peter Hoogkamer 21 Nov '07

21 Nov '07

Hello, I would like to know if there is a possibility for adding a extra column to the overview. Now there are columns for - Number - Name - Status - Last Change I would like to add the Owner of the config item to the overview. Is this possible and if so where can I change that? Thanks, Peter

2 1

cant get emails to go into otrs
by DataForce CRM 21 Nov '07

21 Nov '07

I have read the documentation and set up my mail server and the pop 3 in otrs. I just can not get emails into OTRS. Is there a mail server that OTRS uses on the OTRS server that I can check to see if running? Can someone suggest checkpoints I can go over to see where I went wrong? Thank you. JR

2 2

email checking
by DataForce CRM 21 Nov '07

21 Nov '07

Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right. Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support

3 5

Mysql -> Pgsql migration
by Andrey Feldman 20 Nov '07

20 Nov '07

Hi. Is there some kind of script, to migrate from Mysql to PostgreSQL? -- Best regards , Andrey Feldman http://alt-lan.ru +7(495)96-100-96

1 0

Upgrading the FAQ module.
by Emily Flynn 20 Nov '07

20 Nov '07

Hi guys, I'm still trying to find help on this. I'm trying to upgrade our OTRS from 2.1.7 to 2.2.3. I've been following the instructions in this article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=191> &ItemID=191 However, when I try to restore the database, it fails and I can see that it is the installed FAQ module causing problems. Is there a special way to handle the upgrade with FAQ installed? I do have some attachments in certain FAQ articles, would getting rid of these help? They'd probably still be referenced in the database anyway. I would really appreciate any suggestions, as it is imperative I get the system upgraded! Thanks Kind Regards Emily

1 0

Can't login to OTRS 2.2.4 on Windows XP IIS with MSSQL
by Keith Bannister 20 Nov '07

20 Nov '07

Hi, I trying to get OTRS 2.2.4 running on Windows XP SP 2 with IIS 5 with ActivePerl 5.8.822 (running with perl.exe) and MSSQL Express. Perl seems to be happy and CheckDB reports things are OK but when I login as root@localhost I get immediately redirected back to the login page. I never see anything else. I've attached log files and Config.pm Any ideas? Keith [Thu Nov 15 17:09:44 2007][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 10.8.0.10). [Thu Nov 15 17:11:41 2007][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 10.8.0.6). [Thu Nov 15 17:12:17 2007][Error][Kernel::System::Web::InterfacePublic::Run][184] Module 'Kernel::Modules::' not found! Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('WebMaxFileUpload') --> 10485760 Debug: Config.pm ->Get('SessionName') --> Session Debug: Config.pm ->Get('SessionUseCookie') --> 1 Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('TimeZoneUser') --> 0 Error: Config.pm No value for 'TimeZoneUser' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x20a29a0) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('Home') --> C:/otrs.win32 [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPre') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPost') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterContent') --> Error: Config.pm No value for 'Frontend::Output::FilterContent' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('DefaultTheme::HostBased') --> Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found! Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('Frontend::ImagePath') --> /otrs-web/images/Standard/ Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseDSN') --> DBI:ODBC:driver={SQL Server};Server=fleximeals-0002\sqlexpress;database=otrs;uid=otrsroot;pwd=roototrs; Debug: Config.pm ->Get('DatabaseUser') --> otrsroot Debug: Config.pm ->Get('DatabasePw') --> roototrs [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::SlowLog') --> Error: Config.pm No value for 'Database::SlowLog' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::ShellOutput') --> Error: Config.pm No value for 'Database::ShellOutput' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Limit') --> Error: Config.pm No value for 'Database::Limit' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::DirectBlob') --> Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Attribute') --> Error: Config.pm No value for 'Database::Attribute' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteSingle') --> Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteBack') --> Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Connect') --> Error: Config.pm No value for 'Database::Connect' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Encode') --> Error: Config.pm No value for 'Database::Encode' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('SessionModule') --> Kernel::System::AuthSession::DB Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('SystemID') --> 10 Debug: Config.pm ->Get('SessionTable') --> sessions Debug: Config.pm ->Get('SessionTableID') --> session_id Debug: Config.pm ->Get('SessionTableValue') --> session_value Debug: Config.pm ->Get('Frontend::CommonObject') --> HASH(0x1f9200c) Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6658) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6658) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6658) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6658) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6658) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f86a90) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f86a90) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f86a90) [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser1') --> Error: Config.pm No value for 'CustomerUser1' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser2') --> Error: Config.pm No value for 'CustomerUser2' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser3') --> Error: Config.pm No value for 'CustomerUser3' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser4') --> Error: Config.pm No value for 'CustomerUser4' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser5') --> Error: Config.pm No value for 'CustomerUser5' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser6') --> Error: Config.pm No value for 'CustomerUser6' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser7') --> Error: Config.pm No value for 'CustomerUser7' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser8') --> Error: Config.pm No value for 'CustomerUser8' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser9') --> Error: Config.pm No value for 'CustomerUser9' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser10') --> Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f8f228) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f8f228) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f8f228) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f8f228) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('SendmailModule') --> Kernel::System::Email::Sendmail Debug: Config.pm ->Get('SendmailModule::CMD') --> /usr/sbin/sendmail -i -f Debug: Config.pm ->Get('FQDN') --> yourhost.example.com Debug: Config.pm ->Get('Organization') --> Example Company Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('LoopProtectionModule') --> Kernel::System::PostMaster::LoopProtection::DB Debug: Config.pm ->Get('PostmasterMaxEmails') --> 40 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20c8ce4) Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0x20c8d2c) Debug: Config.pm ->Get('Ticket::ViewableLocks') --> ARRAY(0x20c8cb4) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20c8ce4) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20c8ce4) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20c8ce4) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20c8ce4) [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Sendmail') --> Error: Config.pm No value for 'Sendmail' in Config.pm found! Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('FQDN') --> yourhost.example.com Debug: Config.pm ->Get('Organization') --> Example Company Debug: Config.pm ->Get('Ticket::NumberGenerator') --> Kernel::System::Ticket::Number::DateChecksum Debug: Config.pm ->Get('Ticket::IndexModule') --> Kernel::System::Ticket::IndexAccelerator::RuntimeDB Debug: Config.pm ->Get('Ticket::StorageModule') --> Kernel::System::Ticket::ArticleStorageDB [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Ticket::CustomModule') --> Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found! Debug: Config.pm ->Get('ArticleDir') --> C:/otrs.win32/var/article Debug: Config.pm ->Get('Frontend::CommonParam') --> HASH(0x1f92024) Debug: Config.pm ->Get('AuthModule') --> Kernel::System::Auth::DB Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule1') --> Error: Config.pm No value for 'AuthModule1' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule2') --> Error: Config.pm No value for 'AuthModule2' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule3') --> Error: Config.pm No value for 'AuthModule3' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule4') --> Error: Config.pm No value for 'AuthModule4' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule5') --> Error: Config.pm No value for 'AuthModule5' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule6') --> Error: Config.pm No value for 'AuthModule6' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule7') --> Error: Config.pm No value for 'AuthModule7' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule8') --> Error: Config.pm No value for 'AuthModule8' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule9') --> Error: Config.pm No value for 'AuthModule9' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule10') --> Error: Config.pm No value for 'AuthModule10' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule::DB::CryptType') --> Error: Config.pm No value for 'AuthModule::DB::CryptType' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! [Thu Nov 15 17:11:41 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionMaxIdleTime') --> 18000 [Thu Nov 15 17:11:49 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('TimeZoneUser') --> 0 Error: Config.pm No value for 'TimeZoneUser' in Config.pm found! Debug: Config.pm ->Get('SessionMaxTime') --> 50400 Debug: Config.pm ->Get('SessionUseCookieAfterBrowserClose') --> 0 Error: Config.pm No value for 'SessionUseCookieAfterBrowserClose' in Config.pm found! Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('TimeZoneUser') --> 0 Error: Config.pm No value for 'TimeZoneUser' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x20a29a0) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:49 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('Home') --> C:/otrs.win32 [Thu Nov 15 17:11:49 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPre') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in Config.pm found! [Thu Nov 15 17:11:49 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPost') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in Config.pm found! [Thu Nov 15 17:11:49 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterContent') --> Error: Config.pm No value for 'Frontend::Output::FilterContent' in Config.pm found! [Thu Nov 15 17:11:49 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('DefaultTheme::HostBased') --> Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found! Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('Frontend::ImagePath') --> /otrs-web/images/Standard/ Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('SessionUseCookie') --> 1 Debug: Config.pm ->Get('HttpType') --> http Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('WebMaxFileUpload') --> 10485760 Debug: Config.pm ->Get('SessionName') --> Session Debug: Config.pm ->Get('SessionUseCookie') --> 1 Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('TimeZoneUser') --> 0 Error: Config.pm No value for 'TimeZoneUser' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x209eadc) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('Home') --> C:/otrs.win32 [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPre') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPost') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterContent') --> Error: Config.pm No value for 'Frontend::Output::FilterContent' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('DefaultTheme::HostBased') --> Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found! Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('Frontend::ImagePath') --> /otrs-web/images/Standard/ Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseDSN') --> DBI:ODBC:driver={SQL Server};Server=fleximeals-0002\sqlexpress;database=otrs;uid=otrsroot;pwd=roototrs; Debug: Config.pm ->Get('DatabaseUser') --> otrsroot Debug: Config.pm ->Get('DatabasePw') --> roototrs [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::SlowLog') --> Error: Config.pm No value for 'Database::SlowLog' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::ShellOutput') --> Error: Config.pm No value for 'Database::ShellOutput' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Limit') --> Error: Config.pm No value for 'Database::Limit' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::DirectBlob') --> Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Attribute') --> Error: Config.pm No value for 'Database::Attribute' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteSingle') --> Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteBack') --> Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Connect') --> Error: Config.pm No value for 'Database::Connect' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Encode') --> Error: Config.pm No value for 'Database::Encode' in Config.pm found! [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:11:50 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('SessionModule') --> Kernel::System::AuthSession::DB Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('SystemID') --> 10 Debug: Config.pm ->Get('SessionTable') --> sessions Debug: Config.pm ->Get('SessionTableID') --> session_id Debug: Config.pm ->Get('SessionTableValue') --> session_value Debug: Config.pm ->Get('Frontend::CommonObject') --> HASH(0x1f97cbc) Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6504) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6504) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6504) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6504) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a6504) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f8d188) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f8d188) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f8d188) [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser1') --> Error: Config.pm No value for 'CustomerUser1' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser2') --> Error: Config.pm No value for 'CustomerUser2' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser3') --> Error: Config.pm No value for 'CustomerUser3' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser4') --> Error: Config.pm No value for 'CustomerUser4' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser5') --> Error: Config.pm No value for 'CustomerUser5' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser6') --> Error: Config.pm No value for 'CustomerUser6' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser7') --> Error: Config.pm No value for 'CustomerUser7' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser8') --> Error: Config.pm No value for 'CustomerUser8' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser9') --> Error: Config.pm No value for 'CustomerUser9' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser10') --> Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f917e8) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f917e8) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f917e8) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f917e8) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('SendmailModule') --> Kernel::System::Email::Sendmail Debug: Config.pm ->Get('SendmailModule::CMD') --> /usr/sbin/sendmail -i -f Debug: Config.pm ->Get('FQDN') --> yourhost.example.com Debug: Config.pm ->Get('Organization') --> Example Company Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('LoopProtectionModule') --> Kernel::System::PostMaster::LoopProtection::DB Debug: Config.pm ->Get('PostmasterMaxEmails') --> 40 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20ccc9c) Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0x20ccce4) Debug: Config.pm ->Get('Ticket::ViewableLocks') --> ARRAY(0x20ccc6c) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20ccc9c) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20ccc9c) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20ccc9c) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20ccc9c) [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Sendmail') --> Error: Config.pm No value for 'Sendmail' in Config.pm found! Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('FQDN') --> yourhost.example.com Debug: Config.pm ->Get('Organization') --> Example Company Debug: Config.pm ->Get('Ticket::NumberGenerator') --> Kernel::System::Ticket::Number::DateChecksum Debug: Config.pm ->Get('Ticket::IndexModule') --> Kernel::System::Ticket::IndexAccelerator::RuntimeDB Debug: Config.pm ->Get('Ticket::StorageModule') --> Kernel::System::Ticket::ArticleStorageDB [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Ticket::CustomModule') --> Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found! Debug: Config.pm ->Get('ArticleDir') --> C:/otrs.win32/var/article Debug: Config.pm ->Get('Frontend::CommonParam') --> HASH(0x1f97cd4) Debug: Config.pm ->Get('AuthModule') --> Kernel::System::Auth::DB Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule1') --> Error: Config.pm No value for 'AuthModule1' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule2') --> Error: Config.pm No value for 'AuthModule2' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule3') --> Error: Config.pm No value for 'AuthModule3' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule4') --> Error: Config.pm No value for 'AuthModule4' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule5') --> Error: Config.pm No value for 'AuthModule5' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule6') --> Error: Config.pm No value for 'AuthModule6' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule7') --> Error: Config.pm No value for 'AuthModule7' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule8') --> Error: Config.pm No value for 'AuthModule8' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule9') --> Error: Config.pm No value for 'AuthModule9' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule10') --> Error: Config.pm No value for 'AuthModule10' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LoginURL') --> Error: Config.pm No value for 'LoginURL' in Config.pm found! Debug: Config.pm ->Get('ShowMotd') --> 0 Error: Config.pm No value for 'ShowMotd' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x209eadc) [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('LostPassword') --> 1 Debug: Config.pm ->Get('AuthModule') --> Kernel::System::Auth::DB [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:11:51 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('WebMaxFileUpload') --> 10485760 Debug: Config.pm ->Get('CustomerPanelSessionName') --> CSID Debug: Config.pm ->Get('SessionUseCookie') --> 1 Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('TimeZoneUser') --> 0 Error: Config.pm No value for 'TimeZoneUser' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x1fcc1ec) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('Home') --> C:/otrs.win32 [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPre') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPost') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterContent') --> Error: Config.pm No value for 'Frontend::Output::FilterContent' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('DefaultTheme::HostBased') --> Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found! Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('Frontend::ImagePath') --> /otrs-web/images/Standard/ Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseDSN') --> DBI:ODBC:driver={SQL Server};Server=fleximeals-0002\sqlexpress;database=otrs;uid=otrsroot;pwd=roototrs; Debug: Config.pm ->Get('DatabaseUser') --> otrsroot Debug: Config.pm ->Get('DatabasePw') --> roototrs [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::SlowLog') --> Error: Config.pm No value for 'Database::SlowLog' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::ShellOutput') --> Error: Config.pm No value for 'Database::ShellOutput' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Limit') --> Error: Config.pm No value for 'Database::Limit' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::DirectBlob') --> Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Attribute') --> Error: Config.pm No value for 'Database::Attribute' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteSingle') --> Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteBack') --> Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Connect') --> Error: Config.pm No value for 'Database::Connect' in Config.pm found! [Thu Nov 15 17:12:16 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Encode') --> Error: Config.pm No value for 'Database::Encode' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x1fd3174) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x1fd3174) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x1fd3174) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x1fd3174) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x1fd3174) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1959aa0) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1959aa0) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1959aa0) [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser1') --> Error: Config.pm No value for 'CustomerUser1' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser2') --> Error: Config.pm No value for 'CustomerUser2' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser3') --> Error: Config.pm No value for 'CustomerUser3' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser4') --> Error: Config.pm No value for 'CustomerUser4' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser5') --> Error: Config.pm No value for 'CustomerUser5' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser6') --> Error: Config.pm No value for 'CustomerUser6' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser7') --> Error: Config.pm No value for 'CustomerUser7' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser8') --> Error: Config.pm No value for 'CustomerUser8' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser9') --> Error: Config.pm No value for 'CustomerUser9' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser10') --> Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1e8fca0) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1e8fca0) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1e8fca0) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1e8fca0) Debug: Config.pm ->Get('PublicFrontend::CommonObject') --> HASH(0x1e9799c) Debug: Config.pm ->Get('PublicFrontend::CommonParam') --> HASH(0x1e979b4) ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Nov 15 17:12:17 2007 Message: Module 'Kernel::Modules::' not found! Traceback (1408): Module: Kernel::System::Web::InterfacePublic::Run (v1.12) Line: 184 Module: C:\otrs.win32\bin\cgi-bin\public.pl (v1.3) Line: 47 [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('Version') --> 2.2.4 [Thu Nov 15 17:12:17 2007] public.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('WebMaxFileUpload') --> 10485760 Debug: Config.pm ->Get('SessionName') --> Session Debug: Config.pm ->Get('SessionUseCookie') --> 1 Debug: Config.pm ->Get('DefaultTheme') --> Standard Debug: Config.pm ->Get('TimeZoneUser') --> 0 Error: Config.pm No value for 'TimeZoneUser' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x209e800) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('Home') --> C:/otrs.win32 [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPre') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPre' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterElementPost') --> Error: Config.pm No value for 'Frontend::Output::FilterElementPost' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Frontend::Output::FilterContent') --> Error: Config.pm No value for 'Frontend::Output::FilterContent' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('DefaultTheme::HostBased') --> Error: Config.pm No value for 'DefaultTheme::HostBased' in Config.pm found! Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('Frontend::ImagePath') --> /otrs-web/images/Standard/ Debug: Config.pm ->Get('TemplateDir') --> C:/otrs.win32/Kernel/Output Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseDSN') --> DBI:ODBC:driver={SQL Server};Server=fleximeals-0002\sqlexpress;database=otrs;uid=otrsroot;pwd=roototrs; Debug: Config.pm ->Get('DatabaseUser') --> otrsroot Debug: Config.pm ->Get('DatabasePw') --> roototrs [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::SlowLog') --> Error: Config.pm No value for 'Database::SlowLog' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::ShellOutput') --> Error: Config.pm No value for 'Database::ShellOutput' in Config.pm found! Debug: Config.pm ->Get('Database::Type') --> mssql Debug: Config.pm ->Get('Database::Type') --> mssql [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Limit') --> Error: Config.pm No value for 'Database::Limit' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::DirectBlob') --> Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Attribute') --> Error: Config.pm No value for 'Database::Attribute' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteSingle') --> Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::QuoteBack') --> Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Connect') --> Error: Config.pm No value for 'Database::Connect' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Database::Encode') --> Error: Config.pm No value for 'Database::Encode' in Config.pm found! [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('TimeZone') --> Error: Config.pm No value for 'TimeZone' in Config.pm found! Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:13:05 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('SessionModule') --> Kernel::System::AuthSession::DB Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('SystemID') --> 10 Debug: Config.pm ->Get('SessionTable') --> sessions Debug: Config.pm ->Get('SessionTableID') --> session_id Debug: Config.pm ->Get('SessionTableValue') --> session_value Debug: Config.pm ->Get('Frontend::CommonObject') --> HASH(0x1f97db0) Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('User::PreferencesModule') --> Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Debug: Config.pm ->Get('PreferencesTable') --> user_preferences Debug: Config.pm ->Get('PreferencesTableKey') --> preferences_key Debug: Config.pm ->Get('PreferencesTableValue') --> preferences_value Debug: Config.pm ->Get('PreferencesTableUserID') --> user_id Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a61c8) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a61c8) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a61c8) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a61c8) Debug: Config.pm ->Get('CustomerPreferences') --> HASH(0x20a61c8) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f8d244) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f8d244) Debug: Config.pm ->Get('CustomerUser') --> HASH(0x1f8d244) [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser1') --> Error: Config.pm No value for 'CustomerUser1' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser2') --> Error: Config.pm No value for 'CustomerUser2' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser3') --> Error: Config.pm No value for 'CustomerUser3' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser4') --> Error: Config.pm No value for 'CustomerUser4' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser5') --> Error: Config.pm No value for 'CustomerUser5' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser6') --> Error: Config.pm No value for 'CustomerUser6' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser7') --> Error: Config.pm No value for 'CustomerUser7' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser8') --> Error: Config.pm No value for 'CustomerUser8' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser9') --> Error: Config.pm No value for 'CustomerUser9' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('CustomerUser10') --> Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f918a4) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f918a4) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f918a4) Debug: Config.pm ->Get('CustomerCompany') --> HASH(0x1f918a4) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('SendmailModule') --> Kernel::System::Email::Sendmail Debug: Config.pm ->Get('SendmailModule::CMD') --> /usr/sbin/sendmail -i -f Debug: Config.pm ->Get('FQDN') --> yourhost.example.com Debug: Config.pm ->Get('Organization') --> Example Company Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('LoopProtectionModule') --> Kernel::System::PostMaster::LoopProtection::DB Debug: Config.pm ->Get('PostmasterMaxEmails') --> 40 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20cc968) Debug: Config.pm ->Get('Ticket::UnlockStateType') --> ARRAY(0x20cc9b0) Debug: Config.pm ->Get('Ticket::ViewableLocks') --> ARRAY(0x20cc938) Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20cc968) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20cc968) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20cc968) Debug: Config.pm ->Get('Ticket::ViewableStateType') --> ARRAY(0x20cc968) [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Sendmail') --> Error: Config.pm No value for 'Sendmail' in Config.pm found! Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('FQDN') --> yourhost.example.com Debug: Config.pm ->Get('Organization') --> Example Company Debug: Config.pm ->Get('Ticket::NumberGenerator') --> Kernel::System::Ticket::Number::DateChecksum Debug: Config.pm ->Get('Ticket::IndexModule') --> Kernel::System::Ticket::IndexAccelerator::RuntimeDB Debug: Config.pm ->Get('Ticket::StorageModule') --> Kernel::System::Ticket::ArticleStorageDB [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('Ticket::CustomModule') --> Error: Config.pm No value for 'Ticket::CustomModule' in Config.pm found! Debug: Config.pm ->Get('ArticleDir') --> C:/otrs.win32/var/article Debug: Config.pm ->Get('Frontend::CommonParam') --> HASH(0x1f97dc8) Debug: Config.pm ->Get('AuthModule') --> Kernel::System::Auth::DB Debug: Config.pm ->Get('DatabaseUserTable') --> system_user2 Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule1') --> Error: Config.pm No value for 'AuthModule1' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule2') --> Error: Config.pm No value for 'AuthModule2' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule3') --> Error: Config.pm No value for 'AuthModule3' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule4') --> Error: Config.pm No value for 'AuthModule4' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule5') --> Error: Config.pm No value for 'AuthModule5' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule6') --> Error: Config.pm No value for 'AuthModule6' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule7') --> Error: Config.pm No value for 'AuthModule7' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule8') --> Error: Config.pm No value for 'AuthModule8' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule9') --> Error: Config.pm No value for 'AuthModule9' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('AuthModule10') --> Error: Config.pm No value for 'AuthModule10' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LoginURL') --> Error: Config.pm No value for 'LoginURL' in Config.pm found! Debug: Config.pm ->Get('ShowMotd') --> 0 Error: Config.pm No value for 'ShowMotd' in Config.pm found! Debug: Config.pm ->Get('DefaultUsedLanguages') --> HASH(0x209e800) [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032, <PRODUCT> line 4. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('LostPassword') --> 1 Debug: Config.pm ->Get('AuthModule') --> Kernel::System::Auth::DB [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Product') --> OTRS Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('Version') --> 2.2.4 Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS Debug: Config.pm ->Get('ProductName') --> OTRS [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! [Thu Nov 15 17:13:06 2007] index.pl: Use of uninitialized value in concatenation (.) or string at C:/otrs.win32/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2032. Debug: Config.pm ->Get('LanguageDebug') --> Error: Config.pm No value for 'LanguageDebug' in Config.pm found! # -- # Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.18 2006/09/07 16:15:41 mh Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (GPL). If you # did not receive this file, see http://www.gnu.org/licenses/gpl.txt. # -- # Note: # # -->> OTRS does have a lot of config settings. For more settings # (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator, # LDAP, PostMaster, Session, Preferences, ...) see # Kernel/Config/Defaults.pm and copy your wanted lines into "this" # config file. This file will not be changed on update! # # -- package Kernel::Config; sub Load { my $Self = shift; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # Start of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # # ---------------------------------------------------- # # database settings # # ---------------------------------------------------- # # DatabaseHost # MSSQL database settings $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Server=fleximeals-0002\\sqlexpress;database=otrs;uid=otrsroot;pwd=roototrs;"; $Self->{"Database::Type"} = 'mssql'; $Self->{DatabaseUserTable} = 'system_user2'; $Self->{DatabaseUser} = 'otrsroot'; $Self->{DatabasePw} = 'roototrs'; # (The database DSN for PostgreSQL ==> more: "man DBD::Pg") # if you want to use a local socket connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; # if you want to use a tcpip connection # $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = 'C:/otrs.win32'; # ---------------------------------------------------- # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # ---------------------------------------------------- # # $Self->{SessionUseCookie} = 0; # $Self->{CheckMXRecord} = 0; # ---------------------------------------------------- # # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = 'C:/otrs.win32/var/log/otrs.log'; $Self->{Debug} = 5; # $DIBI$ #$Self->{'AuthModule'} = # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); $VERSION = '$Revision: 1.18 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -----------------------------------------------------# 1;

3 7

FQDN settings after the fact
by DataForce CRM 19 Nov '07

19 Nov '07

Hi, I foolishly set up OTRS before editing etc/hosts correctly. OTRS has read the server IP so now I can only get to OTRS using http://xx.xxx.xx.xx/otrs/customer.pl How do I fix this? I have tried to add lines to Config.pm but it dont take. thanks, JR

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