February 2007 - otrs - OTRS mailing lists

installs to non-default directories
by Liz Burke-Scovill 01 Feb '07

01 Feb '07

Has anyone installed OTRS via compile from source to non-default install directories that can answer some questions for me? On or off list? I've been running into some problems, and if we're going to go with OTRS, we would need to address those issues. Thanks! Liz Burke-Scovill -- Imagination is intelligence having fun... fiddledragon(a)gmail.com

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Re: [otrs] Missing notification to the user
by Ramziddin Artykov 01 Feb '07

01 Feb '07

Hi Luca I am Ramziddin and I am having the same problem. I have already posted this on the list and a reply from so-called Armando De la Re Vega He suggested this thing First Go to the preference of this user and set *[ New ticket notification ] Send me a notification if there is a new ticket in "My Queues"* to *YES* #####################POSIBLE SOLUTION################################ Bug 977 http://bugs.otrs.org/show_bug.cgi?id=977 "No notification for new ticket from webinterface" ---------------------------------------------------------------------------------------- In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); Change it to: $Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); ---------------------------------------------------------------------------------------- ####################################################################### However, this did not work in my case although it is working perfectly well with Armando's case.I hope that this will help you as well.Afterall, the hope is last to die. And please if you find any other new thing about this problem contact me. I will be looking forward to your reply. On 1/31/07, Luca Martella <luca.martella(a)unilabsrl.it> wrote: > > 31-01-2007 > > Hello all! > > I've a little issue that regards notifications. Our queues are structured > as follow: > > StandardPrograms > - FirstSoftware > - SecondSoftware > SpecialProject1 > SpecialProject2 > > The "SpecialProject1" queue is assigned to a specific user that follow > this special project. When a customer posts a ticket into that queue, the > user doesn't receive any notification of the new ticket. I've already tested > the email relay and it works correctly... > > Any other idea? > > Thanks > > Luca Martella > Unilab S.r.l. Development Team > luca.martella(a)unilabsrl.it > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

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Using Roles in ACL's
by Oleg O. Orlov 01 Feb '07

01 Feb '07

I'm using ACL's (because impossible to define more or less complex rights table without it) I know about using different match properties such Queue, Login, Group_rw Is it possible to use Roles in this descriptions ?

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