February 2007 - otrs - OTRS mailing lists

Send customer notification also to admin mail address
by Teresa Chiara Petrolino 08 Feb '07

08 Feb '07

Hi all, I need some help about configuring OTRS system. I tried to insert the feature to send the notification customer e-mails (new-owner e-mail and so on) also to admin mail (in cc) for my purpouse, but I'm not capable to do it. Could someone help me to solve the problem? Thanks so much Teresa

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Impossible to upload files with the frontend
by Luca Martella 08 Feb '07

08 Feb '07

08-02-2007 Dear all OTRS users, we've go an issue: our customers are unable to upload files bigger than 1 MB through the web frontend. It is strange because the "WebMaxFileUpload" option is set to 1024 * 1024 * 5 (as default). The user doesn't get a "Connection" timeout error, so I think the file is excluded by the script. Any idea? Thanks in advance Luca Martella Unilab S.r.l. Development Team luca.martella(a)unilabsrl.it

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R: [otrs] OTRS and MS SQL Server
by COSTA Dave - Lievitalia S.p.A. 08 Feb '07

08 Feb '07

------------------------------------------------------------------------ -------------- - otrs-schema-post.mssql.sql USE OTRS GO -- ---------------------------------------------------------- -- database: mssql, generated: Mon Aug 28 00:13:30 2006 -- ---------------------------------------------------------- ALTER TABLE valid ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE valid ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket_priority ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket_priority ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket_lock_type ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket_lock_type ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket_lock_type ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE system_user2 ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE system_user2 ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE system_user2 ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE user_preferences ADD FOREIGN KEY (user_id) REFERENCES system_user2(id); ALTER TABLE groups ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE groups ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE groups ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE group_user ADD FOREIGN KEY (group_id) REFERENCES groups(id); ALTER TABLE group_user ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE group_user ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE group_user ADD FOREIGN KEY (user_id) REFERENCES system_user2(id); ALTER TABLE group_role ADD FOREIGN KEY (role_id) REFERENCES roles(id); ALTER TABLE group_role ADD FOREIGN KEY (group_id) REFERENCES groups(id); ALTER TABLE group_role ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE group_role ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE group_customer_user ADD FOREIGN KEY (group_id) REFERENCES groups(id); ALTER TABLE group_customer_user ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE group_customer_user ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE roles ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE roles ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE roles ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE role_user ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE role_user ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE role_user ADD FOREIGN KEY (user_id) REFERENCES system_user2(id); ALTER TABLE personal_queues ADD FOREIGN KEY (queue_id) REFERENCES queue(id); ALTER TABLE personal_queues ADD FOREIGN KEY (user_id) REFERENCES system_user2(id); ALTER TABLE theme ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE theme ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE theme ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE ticket_state ADD FOREIGN KEY (type_id) REFERENCES ticket_state_type(id); ALTER TABLE ticket_state ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket_state ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket_state ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE ticket_state_type ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket_state_type ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE salutation ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE salutation ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE salutation ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE signature ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE signature ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE signature ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE system_address ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE system_address ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE system_address ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE follow_up_possible ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE follow_up_possible ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE follow_up_possible ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE queue ADD FOREIGN KEY (salutation_id) REFERENCES salutation(id); ALTER TABLE queue ADD FOREIGN KEY (signature_id) REFERENCES signature(id); ALTER TABLE queue ADD FOREIGN KEY (group_id) REFERENCES groups(id); ALTER TABLE queue ADD FOREIGN KEY (follow_up_id) REFERENCES follow_up_possible(id); ALTER TABLE queue ADD FOREIGN KEY (system_address_id) REFERENCES system_address(id); ALTER TABLE queue ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE queue ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE queue ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE ticket ADD FOREIGN KEY (ticket_lock_id) REFERENCES ticket_lock_type(id); ALTER TABLE ticket ADD FOREIGN KEY (ticket_state_id) REFERENCES ticket_state(id); ALTER TABLE ticket ADD FOREIGN KEY (ticket_priority_id) REFERENCES ticket_priority(id); ALTER TABLE ticket ADD FOREIGN KEY (queue_id) REFERENCES queue(id); ALTER TABLE ticket ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket ADD FOREIGN KEY (user_id) REFERENCES system_user2(id); ALTER TABLE ticket ADD FOREIGN KEY (responsible_user_id) REFERENCES system_user2(id); ALTER TABLE ticket ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE ticket_history ADD FOREIGN KEY (priority_id) REFERENCES ticket_priority(id); ALTER TABLE ticket_history ADD FOREIGN KEY (owner_id) REFERENCES system_user2(id); ALTER TABLE ticket_history ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket_history ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket_history ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE ticket_history ADD FOREIGN KEY (state_id) REFERENCES ticket_state(id); ALTER TABLE ticket_history ADD FOREIGN KEY (history_type_id) REFERENCES ticket_history_type(id); ALTER TABLE ticket_history ADD FOREIGN KEY (article_id) REFERENCES article(id); ALTER TABLE ticket_history ADD FOREIGN KEY (queue_id) REFERENCES queue(id); ALTER TABLE ticket_history ADD FOREIGN KEY (ticket_id) REFERENCES ticket(id); ALTER TABLE ticket_history_type ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE ticket_history_type ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE ticket_history_type ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE article_type ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE article_type ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE article_type ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE article_sender_type ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE article_sender_type ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE article_sender_type ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE article_flag ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE article ADD FOREIGN KEY (article_sender_type_id) REFERENCES article_sender_type(id); ALTER TABLE article ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE article ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE article ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE article ADD FOREIGN KEY (article_type_id) REFERENCES article_type(id); ALTER TABLE article ADD FOREIGN KEY (ticket_id) REFERENCES ticket(id); ALTER TABLE article_plain ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE article_plain ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE article_plain ADD FOREIGN KEY (article_id) REFERENCES article(id); ALTER TABLE article_attachment ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE article_attachment ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE article_attachment ADD FOREIGN KEY (article_id) REFERENCES article(id); ALTER TABLE standard_response ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE standard_response ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE standard_response ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE queue_standard_response ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE queue_standard_response ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE queue_standard_response ADD FOREIGN KEY (standard_response_id) REFERENCES standard_response(id); ALTER TABLE queue_standard_response ADD FOREIGN KEY (queue_id) REFERENCES queue(id); ALTER TABLE standard_attachment ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE standard_attachment ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE standard_attachment ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE standard_response_attachment ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE standard_response_attachment ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE standard_response_attachment ADD FOREIGN KEY (standard_response_id) REFERENCES standard_response(id); ALTER TABLE standard_response_attachment ADD FOREIGN KEY (standard_attachment_id) REFERENCES standard_attachment(id); ALTER TABLE auto_response_type ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE auto_response_type ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE auto_response_type ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE auto_response ADD FOREIGN KEY (type_id) REFERENCES auto_response_type(id); ALTER TABLE auto_response ADD FOREIGN KEY (system_address_id) REFERENCES system_address(id); ALTER TABLE auto_response ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE auto_response ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE auto_response ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE queue_auto_response ADD FOREIGN KEY (auto_response_id) REFERENCES auto_response(id); ALTER TABLE queue_auto_response ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE queue_auto_response ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE queue_auto_response ADD FOREIGN KEY (queue_id) REFERENCES queue(id); ALTER TABLE time_accounting ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE time_accounting ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE time_accounting ADD FOREIGN KEY (article_id) REFERENCES article(id); ALTER TABLE time_accounting ADD FOREIGN KEY (ticket_id) REFERENCES ticket(id); ALTER TABLE customer_user ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE customer_user ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE customer_user ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE pop3_account ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE pop3_account ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE pop3_account ADD FOREIGN KEY (valid_id) REFERENCES valid(id); ALTER TABLE notifications ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE notifications ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); ALTER TABLE package_repository ADD FOREIGN KEY (create_by) REFERENCES system_user2(id); ALTER TABLE package_repository ADD FOREIGN KEY (change_by) REFERENCES system_user2(id); - END OF otrs-schema-post.mssql.sql ------------------------------------------------------------------------ --------------

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R: [otrs] OTRS and MS SQL Server
by COSTA Dave - Lievitalia S.p.A. 08 Feb '07

08 Feb '07

------------------------------------------------------------------------ -------------- - otrs-schema.mssql.sql USE OTRS GO -- ---------------------------------------------------------- -- database: mssql, generated: Mon Aug 28 00:13:30 2006 -- ---------------------------------------------------------- -- ---------------------------------------------------------- -- create table valid -- ---------------------------------------------------------- CREATE TABLE valid ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (50) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table ticket_priority -- ---------------------------------------------------------- CREATE TABLE ticket_priority ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (50) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table ticket_lock_type -- ---------------------------------------------------------- CREATE TABLE ticket_lock_type ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (50) NOT NULL, valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table system_user -- ---------------------------------------------------------- CREATE TABLE system_user2 ( id INTEGER NOT NULL IDENTITY(1,1) , login VARCHAR (100) NOT NULL, pw VARCHAR (50) NOT NULL, salutation VARCHAR (50), first_name VARCHAR (100) NOT NULL, last_name VARCHAR (100) NOT NULL, valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (login) ); -- ---------------------------------------------------------- -- create table user_preferences -- ---------------------------------------------------------- CREATE TABLE user_preferences ( user_id INTEGER NOT NULL, preferences_key VARCHAR (150) NOT NULL, preferences_value VARCHAR (250) ); CREATE INDEX index_user_preferences_user_id ON user_preferences (user_id); -- ---------------------------------------------------------- -- create table groups -- ---------------------------------------------------------- CREATE TABLE groups ( id INTEGER NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table group_user -- ---------------------------------------------------------- CREATE TABLE group_user ( user_id INTEGER NOT NULL, group_id INTEGER NOT NULL, permission_key VARCHAR (20) NOT NULL, permission_value SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table group_role -- ---------------------------------------------------------- CREATE TABLE group_role ( role_id INTEGER NOT NULL, group_id INTEGER NOT NULL, permission_key VARCHAR (20) NOT NULL, permission_value SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table group_customer_user -- ---------------------------------------------------------- CREATE TABLE group_customer_user ( user_id VARCHAR (100) NOT NULL, group_id INTEGER NOT NULL, permission_key VARCHAR (20) NOT NULL, permission_value SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table roles -- ---------------------------------------------------------- CREATE TABLE roles ( id INTEGER NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table role_user -- ---------------------------------------------------------- CREATE TABLE role_user ( user_id INTEGER NOT NULL, role_id INTEGER NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table personal_queues -- ---------------------------------------------------------- CREATE TABLE personal_queues ( user_id INTEGER NOT NULL, queue_id INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table theme -- ---------------------------------------------------------- CREATE TABLE theme ( id SMALLINT NOT NULL IDENTITY(1,1) , theme VARCHAR (100) NOT NULL, valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (theme) ); -- ---------------------------------------------------------- -- create table ticket_state -- ---------------------------------------------------------- CREATE TABLE ticket_state ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), type_id SMALLINT NOT NULL, valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table ticket_state_type -- ---------------------------------------------------------- CREATE TABLE ticket_state_type ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (120) NOT NULL, comments VARCHAR (250), create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table salutation -- ---------------------------------------------------------- CREATE TABLE salutation ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, text VARCHAR (3000) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table signature -- ---------------------------------------------------------- CREATE TABLE signature ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, text VARCHAR (3000) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table system_address -- ---------------------------------------------------------- CREATE TABLE system_address ( id SMALLINT NOT NULL IDENTITY(1,1) , value0 VARCHAR (200) NOT NULL, value1 VARCHAR (200) NOT NULL, value2 VARCHAR (200), value3 VARCHAR (200), queue_id INTEGER NOT NULL, comments VARCHAR (200), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); -- ---------------------------------------------------------- -- create table follow_up_possible -- ---------------------------------------------------------- CREATE TABLE follow_up_possible ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table queue -- ---------------------------------------------------------- CREATE TABLE queue ( id INTEGER NOT NULL IDENTITY(1,1) , name VARCHAR (200) NOT NULL, group_id INTEGER NOT NULL, unlock_timeout INTEGER, escalation_time INTEGER, system_address_id SMALLINT NOT NULL, calendar_name VARCHAR (100), default_sign_key VARCHAR (100), salutation_id SMALLINT NOT NULL, signature_id SMALLINT NOT NULL, follow_up_id SMALLINT NOT NULL, follow_up_lock SMALLINT NOT NULL, move_notify SMALLINT NOT NULL, state_notify SMALLINT NOT NULL, lock_notify SMALLINT NOT NULL, owner_notify SMALLINT NOT NULL, comments VARCHAR (200), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table ticket -- ---------------------------------------------------------- CREATE TABLE ticket ( id BIGINT NOT NULL IDENTITY(1,1) , tn VARCHAR (50) NOT NULL, title VARCHAR (255), queue_id INTEGER NOT NULL, ticket_lock_id SMALLINT NOT NULL, ticket_answered SMALLINT NOT NULL, user_id INTEGER NOT NULL, responsible_user_id INTEGER NOT NULL, group_id INTEGER NOT NULL, ticket_priority_id SMALLINT NOT NULL, ticket_state_id SMALLINT NOT NULL, group_read SMALLINT, group_write SMALLINT, other_read SMALLINT, other_write SMALLINT, customer_id VARCHAR (150), customer_user_id VARCHAR (250), timeout INTEGER, until_time INTEGER, escalation_start_time INTEGER NOT NULL, freekey1 VARCHAR (80), freetext1 VARCHAR (150), freekey2 VARCHAR (80), freetext2 VARCHAR (150), freekey3 VARCHAR (80), freetext3 VARCHAR (150), freekey4 VARCHAR (80), freetext4 VARCHAR (150), freekey5 VARCHAR (80), freetext5 VARCHAR (150), freekey6 VARCHAR (80), freetext6 VARCHAR (150), freekey7 VARCHAR (80), freetext7 VARCHAR (150), freekey8 VARCHAR (80), freetext8 VARCHAR (150), freekey9 VARCHAR (80), freetext9 VARCHAR (150), freekey10 VARCHAR (80), freetext10 VARCHAR (150), freekey11 VARCHAR (80), freetext11 VARCHAR (150), freekey12 VARCHAR (80), freetext12 VARCHAR (150), freekey13 VARCHAR (80), freetext13 VARCHAR (150), freekey14 VARCHAR (80), freetext14 VARCHAR (150), freekey15 VARCHAR (80), freetext15 VARCHAR (150), freekey16 VARCHAR (80), freetext16 VARCHAR (150), freetime1 DATETIME, freetime2 DATETIME, valid_id SMALLINT NOT NULL, create_time_unix BIGINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (tn) ); CREATE INDEX index_ticket_user ON ticket (user_id); CREATE INDEX index_ticket_queue_view ON ticket (ticket_state_id, ticket_lock_id, group_id); CREATE INDEX index_ticket_answered ON ticket (ticket_answered); -- ---------------------------------------------------------- -- create table object_link -- ---------------------------------------------------------- CREATE TABLE object_link ( object_link_a_id VARCHAR (80) NOT NULL, object_link_b_id VARCHAR (80) NOT NULL, object_link_a_object VARCHAR (200) NOT NULL, object_link_b_object VARCHAR (200) NOT NULL, object_link_type VARCHAR (200) NOT NULL ); -- ---------------------------------------------------------- -- create table ticket_history -- ---------------------------------------------------------- CREATE TABLE ticket_history ( id BIGINT NOT NULL IDENTITY(1,1) , name VARCHAR (200) NOT NULL, history_type_id SMALLINT NOT NULL, ticket_id BIGINT NOT NULL, article_id BIGINT, queue_id INTEGER NOT NULL, owner_id INTEGER NOT NULL, priority_id SMALLINT NOT NULL, state_id SMALLINT NOT NULL, valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); CREATE INDEX ticket_history_ticket_id ON ticket_history (ticket_id); CREATE INDEX ticket_history_create_time ON ticket_history (create_time); -- ---------------------------------------------------------- -- create table ticket_history_type -- ---------------------------------------------------------- CREATE TABLE ticket_history_type ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table article_type -- ---------------------------------------------------------- CREATE TABLE article_type ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table article_sender_type -- ---------------------------------------------------------- CREATE TABLE article_sender_type ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table article_flag -- ---------------------------------------------------------- CREATE TABLE article_flag ( article_id BIGINT NOT NULL, article_flag VARCHAR (50) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL ); CREATE INDEX article_flag_create_by ON article_flag (create_by); CREATE INDEX article_flag_article_id ON article_flag (article_id); -- ---------------------------------------------------------- -- create table article -- ---------------------------------------------------------- CREATE TABLE article ( id BIGINT NOT NULL IDENTITY(1,1) , ticket_id BIGINT NOT NULL, article_type_id SMALLINT NOT NULL, article_sender_type_id SMALLINT NOT NULL, a_from VARCHAR (3800), a_reply_to VARCHAR (500), a_to VARCHAR (3800), a_cc VARCHAR (3800), a_subject VARCHAR (3800), a_message_id VARCHAR (3800), a_content_type VARCHAR (250), a_body VARCHAR(MAX) NOT NULL, incoming_time INTEGER NOT NULL, content_path VARCHAR (250), a_freekey1 VARCHAR (250), a_freetext1 VARCHAR (250), a_freekey2 VARCHAR (250), a_freetext2 VARCHAR (250), a_freekey3 VARCHAR (250), a_freetext3 VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); CREATE INDEX article_ticket_id ON article (ticket_id); CREATE INDEX article_message_id ON article (a_message_id); -- ---------------------------------------------------------- -- create table article_plain -- ---------------------------------------------------------- CREATE TABLE article_plain ( id BIGINT NOT NULL IDENTITY(1,1) , article_id BIGINT NOT NULL, body VARCHAR(MAX) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); CREATE INDEX article_plain_article_id ON article_plain (article_id); -- ---------------------------------------------------------- -- create table article_attachment -- ---------------------------------------------------------- CREATE TABLE article_attachment ( id BIGINT NOT NULL IDENTITY(1,1) , article_id BIGINT NOT NULL, filename VARCHAR (250), content_size VARCHAR (30), content_type VARCHAR (250), content VARCHAR(MAX) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); CREATE INDEX article_attachment_article_id ON article_attachment (article_id); -- ---------------------------------------------------------- -- create table standard_response -- ---------------------------------------------------------- CREATE TABLE standard_response ( id INTEGER NOT NULL IDENTITY(1,1) , name VARCHAR (80) NOT NULL, text VARCHAR(MAX), comments VARCHAR (100), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table queue_standard_response -- ---------------------------------------------------------- CREATE TABLE queue_standard_response ( queue_id INTEGER NOT NULL, standard_response_id INTEGER NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table standard_attachment -- ---------------------------------------------------------- CREATE TABLE standard_attachment ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (150) NOT NULL, content_type VARCHAR (150) NOT NULL, content VARCHAR(MAX) NOT NULL, filename VARCHAR (250) NOT NULL, comments VARCHAR (200), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table standard_response_attachment -- ---------------------------------------------------------- CREATE TABLE standard_response_attachment ( id INTEGER NOT NULL IDENTITY(1,1) , standard_attachment_id INTEGER NOT NULL, standard_response_id INTEGER NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); -- ---------------------------------------------------------- -- create table auto_response_type -- ---------------------------------------------------------- CREATE TABLE auto_response_type ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (50) NOT NULL, comments VARCHAR (200), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table auto_response -- ---------------------------------------------------------- CREATE TABLE auto_response ( id SMALLINT NOT NULL IDENTITY(1,1) , name VARCHAR (100) NOT NULL, text0 VARCHAR (6000), text1 VARCHAR (6000), text2 VARCHAR (6000), type_id SMALLINT NOT NULL, system_address_id SMALLINT NOT NULL, charset VARCHAR (80) NOT NULL, comments VARCHAR (100), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (name) ); -- ---------------------------------------------------------- -- create table queue_auto_response -- ---------------------------------------------------------- CREATE TABLE queue_auto_response ( id INTEGER NOT NULL IDENTITY(1,1) , queue_id INTEGER NOT NULL, auto_response_id INTEGER NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); -- ---------------------------------------------------------- -- create table time_accounting -- ---------------------------------------------------------- CREATE TABLE time_accounting ( id BIGINT NOT NULL IDENTITY(1,1) , ticket_id BIGINT NOT NULL, article_id BIGINT, time_unit DECIMAL (10,2) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); CREATE INDEX index_time_accounting_ticket_id ON time_accounting (ticket_id); -- ---------------------------------------------------------- -- create table ticket_watcher -- ---------------------------------------------------------- CREATE TABLE ticket_watcher ( ticket_id BIGINT NOT NULL, user_id BIGINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL ); CREATE INDEX ticket_id ON ticket_watcher (ticket_id); -- ---------------------------------------------------------- -- create table sessions -- ---------------------------------------------------------- CREATE TABLE sessions ( session_id VARCHAR (150) NOT NULL, session_value VARCHAR(MAX) NOT NULL ); CREATE INDEX index_session_id ON sessions (session_id); -- ---------------------------------------------------------- -- create table ticket_index -- ---------------------------------------------------------- CREATE TABLE ticket_index ( ticket_id BIGINT NOT NULL, queue_id INTEGER NOT NULL, queue VARCHAR (70) NOT NULL, group_id INTEGER NOT NULL, s_lock VARCHAR (70) NOT NULL, s_state VARCHAR (70) NOT NULL, create_time_unix BIGINT NOT NULL ); CREATE INDEX index_ticket_index_ticket_id ON ticket_index (ticket_id); -- ---------------------------------------------------------- -- create table ticket_lock_index -- ---------------------------------------------------------- CREATE TABLE ticket_lock_index ( ticket_id BIGINT NOT NULL ); CREATE INDEX index_ticket_lock_ticket_id ON ticket_lock_index (ticket_id); -- ---------------------------------------------------------- -- create table customer_user -- ---------------------------------------------------------- CREATE TABLE customer_user ( id INTEGER NOT NULL IDENTITY(1,1) , login VARCHAR (100) NOT NULL, email VARCHAR (150) NOT NULL, customer_id VARCHAR (200) NOT NULL, pw VARCHAR (50), salutation VARCHAR (50), first_name VARCHAR (100) NOT NULL, last_name VARCHAR (100) NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id), UNIQUE (login) ); -- ---------------------------------------------------------- -- create table customer_preferences -- ---------------------------------------------------------- CREATE TABLE customer_preferences ( user_id VARCHAR (250) NOT NULL, preferences_key VARCHAR (150) NOT NULL, preferences_value VARCHAR (250) ); CREATE INDEX index_customer_preferences_user_id ON customer_preferences (user_id); -- ---------------------------------------------------------- -- create table ticket_loop_protection -- ---------------------------------------------------------- CREATE TABLE ticket_loop_protection ( sent_to VARCHAR (250) NOT NULL, sent_date VARCHAR (150) NOT NULL ); CREATE INDEX index_ticket_loop_protection_sent_to ON ticket_loop_protection (sent_to); CREATE INDEX index_ticket_loop_protection_sent_date ON ticket_loop_protection (sent_date); -- ---------------------------------------------------------- -- create table pop3_account -- ---------------------------------------------------------- CREATE TABLE pop3_account ( id INTEGER NOT NULL IDENTITY(1,1) , login VARCHAR (200) NOT NULL, pw VARCHAR (200) NOT NULL, host VARCHAR (200) NOT NULL, queue_id INTEGER NOT NULL, trusted SMALLINT NOT NULL, comments VARCHAR (250), valid_id SMALLINT NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); -- ---------------------------------------------------------- -- create table postmaster_filter -- ---------------------------------------------------------- CREATE TABLE postmaster_filter ( f_name VARCHAR (200) NOT NULL, f_type VARCHAR (20) NOT NULL, f_key VARCHAR (200) NOT NULL, f_value VARCHAR (200) NOT NULL ); -- ---------------------------------------------------------- -- create table generic_agent_jobs -- ---------------------------------------------------------- CREATE TABLE generic_agent_jobs ( job_name VARCHAR (200) NOT NULL, job_key VARCHAR (200) NOT NULL, job_value VARCHAR (200) NOT NULL ); -- ---------------------------------------------------------- -- create table search_profile -- ---------------------------------------------------------- CREATE TABLE search_profile ( login VARCHAR (200) NOT NULL, profile_name VARCHAR (200) NOT NULL, profile_type VARCHAR (30) NOT NULL, profile_key VARCHAR (200) NOT NULL, profile_value VARCHAR (200) ); -- ---------------------------------------------------------- -- create table process_id -- ---------------------------------------------------------- CREATE TABLE process_id ( process_name VARCHAR (200) NOT NULL, process_id VARCHAR (200) NOT NULL, process_host VARCHAR (200) NOT NULL, process_create INTEGER NOT NULL ); -- ---------------------------------------------------------- -- create table web_upload_cache -- ---------------------------------------------------------- CREATE TABLE web_upload_cache ( form_id VARCHAR (250), filename VARCHAR (250), content_size VARCHAR (30), content_type VARCHAR (250), content VARCHAR(MAX) NOT NULL, create_time_unix BIGINT NOT NULL ); -- ---------------------------------------------------------- -- create table notifications -- ---------------------------------------------------------- CREATE TABLE notifications ( id INTEGER NOT NULL IDENTITY(1,1) , notification_type VARCHAR (200) NOT NULL, notification_charset VARCHAR (60) NOT NULL, notification_language VARCHAR (60) NOT NULL, subject VARCHAR (200) NOT NULL, text VARCHAR (4000) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); -- ---------------------------------------------------------- -- create table xml_storage -- ---------------------------------------------------------- CREATE TABLE xml_storage ( xml_type VARCHAR (200) NOT NULL, xml_key VARCHAR (250) NOT NULL, xml_content_key VARCHAR (250) NOT NULL, xml_content_value VARCHAR(MAX) NOT NULL ); CREATE INDEX xml_content_key ON xml_storage (xml_content_key); CREATE INDEX xml_type ON xml_storage (xml_type); CREATE INDEX xml_key ON xml_storage (xml_key); -- ---------------------------------------------------------- -- create table package_repository -- ---------------------------------------------------------- CREATE TABLE package_repository ( id INTEGER NOT NULL IDENTITY(1,1) , name VARCHAR (250) NOT NULL, version VARCHAR (250) NOT NULL, vendor VARCHAR (250) NOT NULL, install_status VARCHAR (250) NOT NULL, filename VARCHAR (250), content_size VARCHAR (30), content_type VARCHAR (250), content VARCHAR(MAX) NOT NULL, create_time DATETIME NOT NULL, create_by INTEGER NOT NULL, change_time DATETIME NOT NULL, change_by INTEGER NOT NULL, PRIMARY KEY(id) ); - END OF otrs-schema.mssql.sql ------------------------------------------------------------------------ --------------

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add customers
by Pablo Abreu 08 Feb '07

08 Feb '07

Hi, I´m new using OTRS and I´want to know if is possible to add a new customer without configure admin group for a user.. In a lower level profile this option is not allowed. regards Pablo

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Default Item in Queue View
by Dan Mahoney, System Admin 08 Feb '07

08 Feb '07

Hello, I notice that on some tickets, when in queue view, I view the customer's original request, but on others (like internally generated email tickets), I view the last internal note (for example, on a queue change). Is there any way to get consistency here? Specifically, I would like to either a) view the original request, overall, or b) view the last NON-AUTOMATIC note. Having ten of THESE showing in the queueview doesn't help, as it doesn't show the subject, nor the customer email address: From: Gushi Systems Support System <support@mydomain> To: Gushi Systems Support System <support@mydomain> Subject: Re: [Ticket#2007013110000015] New Queue "TechSupport::Feature Requests"! This message was written in a character set other than your own.If it is not displayed correctly, click here to open it in a new window. *** THIS IS JUST A NOTE *** The queue of your ticket "2007013110000015" has been changed by "Dan Mahoney" to "TechSupport::Feature Requests". http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=381 Your OTRS Notification Master -- "She's NOT my girlfriend!" -Dan Mahoney, Quite a bit recently. --------Dan Mahoney-------- Techie, Sysadmin, WebGeek Gushi on efnet/undernet IRC ICQ: 13735144 AIM: LarpGM Site: http://www.gushi.org ---------------------------

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DB.pm line 223 Error
by Petar Kazakov 07 Feb '07

07 Feb '07

I got this strange error from every cron-job that I run. I upgrade my OTRS from 2.1.1 to 2.1.5, using the source. I just extract the new files over the old folder. The error is this DBI::db=HASH(0x8a7d130)->disconnect invalidates 1 active statement handle (either destroy statement handles or call finish on them before disconnecting) at .../Kernel/System/DB.pm line 223, <PRODUCT> line 4. Peter

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Help me on Generic agent
by Ramziddin Artykov 07 Feb '07

07 Feb '07

Hi list I have selected the 10 min time option in the Generic Agent Job's settings it should check every ten minutes the definite queue and if he finds the owner is root@localhost it should change it should change it to the appropriate owner (F.Y.I every time the customer opens a ticket the initial owner is root@localhost) Why the job is not executed every 10 minutes but only at the first time when i run it? Regards

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R: [otrs] OTRS and MS SQL Server
by COSTA Dave - Lievitalia S.p.A. 07 Feb '07

07 Feb '07

Do you please have a working Config.pm? Thank you Dave ________________________________ Da: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Piergiovanni Gualotto Inviato: martedì 6 febbraio 2007 17.04 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] OTRS and MS SQL Server COSTA Dave - Lievitalia S.p.A. wrote: Hi all, is there someone running OTRS with MS SQL Server DB? I'm trying to setup such environment but till now had no success. I've had to modify sql scripts from OTRS 2.1.5 installation in order to let them work (some character substitutions were made) and now I've got the DB up and running. At this time I can't figure out how to connect OTRS with MS SQL. I've modified the Kernel/Config.pm script but bin/ChecDB.pl is still unable to connect. use the DBI::mssql module of perl to connect database MS SQL. It seems like I'm missing the ODBC Driver. Where can I check if the proper ODBC driver is installed? How can I check if it works fine? Can someone post the correct configuration? Thank you all very much for helping. Regards, Dave ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

1 0

OTRS and MS SQL Server
by COSTA Dave - Lievitalia S.p.A. 06 Feb '07

06 Feb '07

Hi all, is there someone running OTRS with MS SQL Server DB? I'm trying to setup such environment but till now had no success. I've had to modify sql scripts from OTRS 2.1.5 installation in order to let them work (some character substitutions were made) and now I've got the DB up and running. At this time I can't figure out how to connect OTRS with MS SQL. I've modified the Kernel/Config.pm script but bin/ChecDB.pl is still unable to connect. It seems like I'm missing the ODBC Driver. Where can I check if the proper ODBC driver is installed? How can I check if it works fine? Can someone post the correct configuration? Thank you all very much for helping. Regards, Dave

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