April 2007 - otrs - OTRS mailing lists

Invalid signatures are still valid...
by Jeff Shepherd 02 Apr '07

02 Apr '07

Hello, We have several signature files that we use for different agents due to the department that they are in. Some of the Agents have elected to use the default signature lines, while others have their own. The problem is that OTRS will sometimes use the signature lines even after I have marked them as 'Invalid'. Why is this? Thanks! Jeff

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AW: moving tickets
by Tabitha Stang 02 Apr '07

02 Apr '07

Hi, I never got a response to this. Did I some how miss the response? Thanks! Tabitha _____ Von: Tabitha Stang [mailto:stang@cleverbridge.com] Gesendet: Donnerstag, 29. März 2007 14:01 An: 'User questions and discussions about OTRS.org' Betreff: moving tickets Hi, After a ticket is moved to another queue, the user is still zoomed into that mail. This is kind of confusing and we would much prefer that we could be brought to a different view after moving a ticket - the locked tickets view is what we would most prefer. Ive looked through the SysConfig and cant find a setting for this. Is it somehow possible to change what the next screen is after you move a ticket? Thanks! Tabitha

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OTRS default charset UTF-8, email with pdf attachment in iso-8859-2 -> otrs fetches only body msg without pdf attachment
by Tom 02 Apr '07

02 Apr '07

On OTRS Version 2.0.4p01-17 (debian) it was not posible to work with UTF-8 default charset so I decided to install latest version form sources. It is better but there are still problems with UTF-8 or with converting to UTF-8. OTRS 2.1.6 can't fetch mail with pdf document attached. Why otrs can't fetch this email with pdf-a attachment ? Only body message is fetched without attached pdf doucument and this email with this pdf attachment block fetching next emails(I know that I can fetch this email from other client but when there will be more emails after such email I will dwonload messages which OTRS could donload to database, How to deal with such problem without switching to other default OTRS encoding then UTF-8?). Email has iso-8859-2 charset encoding. MAybe this email has some bad headers? When I run PostmasterPOP3.pl manualy with f 1 parameter, below messages are printed: Malformed UTF-8 character (unexpected non-continuation byte 0x77, immediately after start byte 0xf3) in pattern match (m//) at /home/projects/web/otrs.pocztakwiatowa.pl/Kernel/cpan-lib/MIME/Words.pm line 223. Malformed UTF-8 character (fatal) at /home/projects/web/otrs.pocztakwiatowa.pl/Kernel/cpan-lib/MIME/Words.pm line 223. Source of an email: Return-Path: <blbla@blbla> X-Spam-Checker-Version: SpamAssassin 3.1.7 (2006-10-05) on blblalalalaa X-Spam-Level: X-Spam-Status: No, score=0.1 required=5.0 tests=X_PRIORITY_HIGH autolearn=no version=3.1.7 X-Original-To: blblblb@blblblblb Delivered-To: blbalal@blblaalb Received: from localhost (localhost [127.0.0.1]) by blblabalalba (Postfix) with ESMTP id B74021C024BD3; Fri, 30 Mar 2007 09:29:02 +0200 (CEST) X-Virus-Scanned: Debian amavisd-new at blablablabl Received: from blaablablabl ([127.0.0.1]) by localhost (blablablab [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id Lz+ZW4IY1mbn; Fri, 30 Mar 2007 09:29:02 +0200 (CEST) Received: from smtp8k.poczta.onet.pl (smtp8k.poczta.onet.pl [213.180.130.88]) by blalbalbalbab (Postfix) with ESMTP id 29A9B1C023E15; Fri, 30 Mar 2007 09:29:01 +0200 (CEST) Received: from bee.onet.pl ([213.180.137.239]:35345 "EHLO pstraczek") by kps8.test.onet.pl with ESMTP id <S11469628AbXC3H2b>; Fri, 30 Mar 2007 09:28:31 +0200 Message-ID: <000c01c7729d$04a01360$f420a60a(a)grupa.onet> Reply-To: =?iso-8859-2?Q?OnetPasa=BF?= <pasaz(a)onet.pl> From: =?iso-8859-2?Q?OnetPasa=BF?= <pasaz(a)onet.pl> To: <"Undisclosed-Recipient:;"@blbalblablab> Subject: =?iso-8859-2?Q?Licytacja_boks=F3w_reklamowych_OnetPasa=BF?= Date: Fri, 30 Mar 2007 09:28:27 +0200 Organization: Onet.pl S.A. MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_0009_01C772AD.C5F25450" X-Priority: 1 X-MSMail-Priority: High X-Mailer: Microsoft Outlook Express 6.00.2900.3028 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028 X-UIDL: d=j!!Q%m"!MP"#!Q18!! Status: U This is a multi-part message in MIME format. ------=_NextPart_000_0009_01C772AD.C5F25450 Content-Type: text/plain; format=flowed; charset="iso-8859-2"; reply-type=original Content-Transfer-Encoding: 8bit Szanowni Państwo, Przypominamy o trwaj±cej licytacji boxów reklamowych, reklama Państwa sklepu może być wy¶wietlana przez cały miesi±c marzec w wybranej kategorii. Licytacja trwa do dnia 30 marca (pi±tek) do godziny 14:00. Szczegóły licytacji w zał±czniku. Zapraszamy do skorzystania z oferty. Pozdrawiamy Zespół OnetPasaż ------=_NextPart_000_0009_01C772AD.C5F25450 Content-Type: application/pdf; name="=?iso-8859-2?Q?Licytacja_Boks=F3w_reklamowych_w_OnetPasa=BF.pdf?=" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="=?iso-8859-2?Q?Licytacja_Boks=F3w_reklamowych_w_OnetPasa=BF.pdf?=" ... encoded pdf attachment ... ------=_NextPart_000_0009_01C772AD.C5F25450-- Thx for any sugestions

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Apache2 Error - Won't Start
by Chris Watt 02 Apr '07

02 Apr '07

Hi Guys, I've been getting the following error every time I try to start Apache since I rebooted my machine a few hours ago. Previously it was working fine. I have made no changes to anything with Apache. not have I changes anything with any of the Perl files. [Mon Apr 02 13:26:54 2007] [error] Can't load Perl file: C:/OTRS/otrs/scripts/apache2-perl-startup.pl for server mobotixau.dyndns.org:80, exiting... Any idea what might be up? And how to rectify it. When I run the script in dos prompt i get the following error: SOFTWARE ERROR! MOD_PERL not used at apache2-perl-startup.pl on line 7. Any ideas? Mod_Perl seems to be called in the apache conf fine? ~Chris

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Re: OTRS default charset UTF-8, email with pdf attachment in iso-8859-2 -> otrs fetches only body msg without pdf attachment
by Tom 01 Apr '07

01 Apr '07

Looks like the problem is with converting special characters in name of attached file. Without this charcters there is no problem.

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