April 2007 - otrs - OTRS mailing lists

error in upgrade from 2.1.4 to 2.2.0
by Jozsef Valkai 11 Apr '07

11 Apr '07

I did upgrade test OTRS installation, but I have got error message, what is it: [Fri Apr 06 10:37:27 2007] [error] [client 192.168.0.126] Attempt to serve directory: /var/www2/otrs-2.2.0/bin/cgi-bin/ [Fri Apr 06 10:37:27 2007] [error] [Fri Apr 6 10:37:27 2007] -e: Can't use an undefined value as a HASH reference at /var/www2/otrs-2.2.0//Kernel/System/CustomerCompany.pm line 78, <PRODUCT> line 8.\n -- Valkai Jozsef +36 70 36 28 147 valkaij(a)externet.hu jvalkai(a)gmail.com lat:N 47° lon:E 19°

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Ticket Escalation using priority instead od queues
by Adriano Amaral 10 Apr '07

10 Apr '07

Hi guys, I've been doing some research on doing the ticket escalation process based on the ticket priority, instead of the queue that holds the ticket. Anyone has done this before ?? Adriano Amaral a.amaral at ivic.qc.ca --

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Re: otrs Digest, Vol 45, Issue 8
by mzanier＠xtcommerce.com 10 Apr '07

10 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Alerting admin by email when error appears
by Tom 10 Apr '07

10 Apr '07

Has OTRS got posibility to notify Administrator on occured error? Something like an error occured and OTRS sends email to administrator with log about it ?

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Customer database
by teebot＠gsmserver.com 10 Apr '07

10 Apr '07

Hello. Is it possible to authorize customer from our database, not from "customer_user" native table?

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Re: otrs Digest, Vol 45, Issue 7
by mzanier＠xtcommerce.com 10 Apr '07

10 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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RE: [otrs] Existing Win32 of Apache/PHP/Perl/MYSQL
by FARMER, Peter 10 Apr '07

10 Apr '07

Thanks Vlad, I did what you suggested before I emailed the mailing list, but no go. BUT I think Apache might be the problem as PERL might not be installed correctly as OTRS is the only app that will be using it. Cheers, _________________________________ Peter Farmer -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Vladimir Doisan Sent: Thursday, 5 April 2007 10:33 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Existing Win32 of Apache/PHP/Perl/MYSQL You can try installing the full package on a separate server/PC and just copy the /opt/otrs directory over to the "real" server. Assuming that your server has applications installed in the default directories, it would be easy(er) to get it working. You could also use Windows "text" search feature to find all occurrences of the path and just change it to your new installation. Although I really do not see why your "butchering" would not be working... I would really think its a problem with Apache. I also see that your MySQL is outdated, current is 5.0 If all else fails - you could run VMWare Server with Linux as guest, just run OTRS there... This works great for me. Good luck. FARMER, Peter wrote: > Hi All, > > > > I have a current WIN32 installation of the following: > > Apache 2.23 > > PHP 5.2.0RC4 > > Perl 5.8.8 > > MySQL v4.1 > > > > I use this install to host and run Cacti v0.8.6i/phpMyAdmin > 2.8.2.4/Joomla. Therefore naturally I want a ticketing system that fits > in with the current configuration and I notice that OTRS support all of > these technologies but the only method of install is the "pre-packaged" > installation. This is great for those who don't have the backend already > setup but not much help to me. I've tried to "butcher" up the config to > get the thing working but I feel I'm just making things worse. > > > > Has anyone successfully installed OTRS who are in a similar situation to me? > > > > Many thanks! > > > > > > Cheers, > > > > _________________________________ > > *Peter Farmer* > > > > > > > > > _____________________________________________________________________ > > Disclaimer: This message is intended only for the use of the > addressee(s) named > above and may contain privileged information. If you are not the > intended recipient of > this message you are hereby notified that you must not disseminate, copy > or take any > action based upon it. Please delete and destroy the message from your > computer. If > you received this message in error please notify the Healthe Group of > Companies > immediately. Any views expressed in this message are those of the > individual sender, > except where the sender specifically states them to be the views of the > Group. > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _____________________________________________________________________ Disclaimer: This message is intended only for the use of the addressee(s) named above and may contain privileged information. If you are not the intended recipient of this message you are hereby notified that you must not disseminate, copy or take any action based upon it. Please delete and destroy the message from your computer. If you received this message in error please notify the Healthe Group of Companies immediately. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of the Group.

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Upgrading SQL-Ledger 2.7.27 to 2.8.0
by Jeremy West 09 Apr '07

09 Apr '07

Greetings to all! I have been trying several times to upgrade from version 2.6.27 of sql-ledger to 2.8.0 and all seems to go smoothly until I try to log in as user when the programme starts to update the database and then stops while complaining that cargo, br, vr, semaphore, etc. are already in the database. It does this even if I go back 6 months to a saved database and restore that. Are there any suggestions or solutions from those with similar experiences, please? Thanks in anticipation, Jeremy West

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Queue name flashing
by Calderwood Brigitte 07 Apr '07

07 Apr '07

Can someone explain why some Queue names flashe and some do not? Thanks! -- Brigitte Calderwood Help Desk Manager LESD Technology Department calderwood(a)lesd.k12.az.us 623.547.1509 "We commit to deliver 'best-in-class' technology solutions and support to attain excellence of the District Community by being a customer-focused, highly skilled, and agile Technology Department." _______________________________________________________________________________ __________________________________

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Problem with OTRS 2.1.6 and Internet Explorer 6
by Marcos Kamada 06 Apr '07

06 Apr '07

Hi Friends, I had problems with Internet Explorer 6 and Otrs 2.1.6. When I try to open a customer ticket IE6 send me this error Server not found or dns error. I use https. With Firefox and IE7 I don´t have this problem. Any Ideia? ---------------------------- Marcos Mina Kamada ---------------------------- Marcos Mina Kamada _________________________________________________________________ MSN Busca: fácil, rápido, direto ao ponto. http://search.msn.com.br

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