April 2007 - otrs - OTRS mailing lists

"Close succesfully" button
by booger＠post.pl 28 Apr '07

28 Apr '07

Hello, OTRS 2.1.7. For now, agents when they close the tickets have to choose "closed successfully" and click "Accept". I want to completely remove that page - I want to have a button allowing the agent to just close successfully the ticket, without further clicks. Is that possible? -- Arek

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Obligatory field / MIME types for attachments
by Elias Probst 28 Apr '07

28 Apr '07

Hi, currently I'm facing two problems in otrs-2.1.7: 1. I'd like to define the "Time units (work units)" field, when editing a ticket/note as an obligatory field, so that you're forced entering a value in this field. If possible, I'd like to be able restricting this to specific queues or customers. Any ideas how this could be done? 2. When adding attachments (i.e. Cisco Configuration dump, GnuPG Public Key file) to a ticket, the attachment isn't added. Instead, "*invalid" is displayed. How can I disable the MIME check completely? I think I don't need this feature at all. Thank you! Regards, Elias P.

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Apache error for perlrequire module
by d.shri＠drushti.in 28 Apr '07

28 Apr '07

Hi, I am getting the error " [error] Can't locate LWP/UserAgent.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl . /usr/local/apache2) at /opt/otrs//Kernel/System/Package.pm line 17.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/System/Package.pm line 17.\nCompilation failed in require at /opt/otrs//Kernel/Modules/AdminPackageManager.pm line 15.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Modules/AdminPackageManager.pm line 15.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 141.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 141.\nCompilation failed in require at (eval 2) line1.\n [Sat Apr 28 10:59:59 2007] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server shriotrs.com:0, exiting..." in apache logs.I have checked all otrs install,configure.Right now i am at readme.webserver file. I have installed,configured mod_perl with apache2 also.but didn't get success. let me know solutions for this, OS : suse 10 apache : 2.2.0 -- Shrinivas Devarkonda, Email : d.shri(a)drushti.in.

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OTRS 2.1.7: Message: Module 'Kernel::Modules::' not found!
by Chris Fischer 27 Apr '07

27 Apr '07

Hi, I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to be okay, except when going to http://localhost/otrs/public.pl I get the following: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007 Message: Module 'Kernel::Modules::' not found! Traceback (8931): Module: Kernel::System::Web::InterfacePublic::Run (v1.9.2.1) Line: 191 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_public_2epl::handler (v) Line: 47 Module: (eval) (v1.3) Line: 203 Module: ModPerl::RegistryCooker::run (v1.3) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.3) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Please note that bin/otrs.checkModules does not find any missing modules. I'm running apache2 2.2.3-4 with libapache2-mod-perl2 2.0.2-2.4 Apache2 is configured with the apache2-httpd-new.include.conf script. Any suggestions on how to fix this? Thanks much! Chris

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Re: otrs Digest, Vol 45, Issue 30
by mzanier＠xtcommerce.com 27 Apr '07

27 Apr '07

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden Sie sich bitte an meinen Kollegen Herrn Winger, gwinger(a)xt-commerce.com , oder bei technischen Problemen an Herrn Hinsche mh(a)xt-commerce.com mfg, xt:Commerce Mario Zanier E-Mail: mzanier(a)xt-commerce.com

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Autoclose Tickets
by Plinio Jose Sosa Chagoyan 27 Apr '07

27 Apr '07

Hi people, There is a way to close automaticly the tickets that have some number of days old? Thank's in advance PSC __________________________________________________ Correo Yahoo! Espacio para todos tus mensajes, antivirus y antispam ¡gratis! Regístrate ya - http://correo.espanol.yahoo.com/

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test
by Will Sheldon 27 Apr '07

27 Apr '07

This is a test message, it seems that my messages aren't getting through :-(

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Ticket Age
by Matas Labasauskas 27 Apr '07

27 Apr '07

hello support, in configuration they say: that if you will describe working hours ticket age will be calculated only on working hours. We described working hours, but ticket age is increasing after working hours also. thank you -- Matas Labasauskas

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Removing ticket number from subject
by Mark Taylor 26 Apr '07

26 Apr '07

Hi, Yesterday I have installed OTRS 2.0.4 in the company where I work but I would like to remove the ticket number from the subject. I think technically this is possible using mail headers to persist the ticket number. Is it possible to configure OTRS to achieve this? I have not seen a solutions searching in the mailing list. Thanks, Diego

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How to switch off SUBJECT field in customer web interface
by Matas Labasauskas 26 Apr '07

26 Apr '07

Hello support, i decided to switch of subject field that customer could not change it when he is doing a follow up and that subject would be the same all the time. I'm looking in system config: Frontend::Customer::Ticket::ViewZoom<http://otrs.bs2.lt/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysCo…> , i turned off a possibility to change priority on follow up, but i cant find a possibility not to show SUBJECT field. Is there another way? I need only text field and possibility to attach files when doing follow up in customer interface. thank you in advance -- Matas Labasauskas

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