May 2007 - otrs - OTRS mailing lists

Re: [otrs] Password valitation fails !!!!
by kekieres＠arsystel.com 21 May '07

21 May '07

Hi all, I can't confirm that the same happens with my OTRS system! Increible! Can't someone from otrs confirm it? Any manual patch? Maurice James Ny escribió: > Wow that sounds like a serious bug!! > > > > ------------------------------------------------------------------------ > > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf > Of *Carlos G Oyarzabal > *Sent:* Thursday, May 17, 2007 3:20 PM > *To:* 'User questions and discussions about OTRS.org' > *Subject:* [otrs] Password valitation fails !!!! > > > > Hi List, > > > > I have OTRS 2.1.7 installed. > > > > The password just check only the 8 first chars. > > > > If a user with password is pw="thisismypass", the user can log in just > typing "thisismy" and OTRS ignore "pass". > > > > Can it be fixed? > > > > Carlos > > México > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/

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Active Directory Authentication
by Benedick, Jason 20 May '07

20 May '07

I have active directory authentication working with the exception of the GroupDN for the admin interface. When I comment out the GroupDN and the UserAttr lines everything works fine again. We are running Windows Server 2003 on our DCs if that matters. $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'dc1.example.org'; $Self->{'AuthModule::LDAP::BaseDN'} = 'OU=users,dc=example,dc=org'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=LDAP\\, Linux,OU=Service Accounts,DC=example,DC=org'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'; $Self->{'AuthModule::LDAP::GroupDN'} = 'CN=otrs,OU=users,DC=example,DC=org'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; $Self->{UserSyncLDAPMap} = { #DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'mail', }; Also while I'm asking can I put multiple DCs in under host for failover? IE can I do something like: $Self->{'AuthModule::LDAP::Host'} = 'dc1.example.org;dc2.example.org'; and will OTRS use dc2 if dc1 is down? Thanks, Jason R. Benedick Workstation Technician Thaddeus Stevens College of Technology

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close ticket without body
by sc2＠gmx.at 20 May '07

20 May '07

hello is it possible to close a ticket without body (so to turn of the warning)? thank you bye

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Error: Need CustomerID!!!
by tarallo＠ort.edu.uy 19 May '07

19 May '07

I have installed OTRS 2.1.7, I've been tweaking parameters to authenticate against LDAP. I authenticate against LDAP as a customer then I get the error in the subject. How can I make debug more verbose? Thanks -- A/P Andrés Tarallo

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Customer notification on external note
by Mike Clayton 18 May '07

18 May '07

I have been looking for a way to have OTRS send the customer a notification when an agent adds an external note, is this possible? Preferably containing the text of the note Thanks Mike CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient (s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.

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No $ENV{REMOTE_USER}
by david.zeissler＠gutmann.at 18 May '07

18 May '07

Yes, i'm using NTLM integrated login. I want that when a customer or admin opens the IE that the user-credentials are automatically handed over to otrs... Greetings, david From: otrs-bounces at otrs.org <http://lists.otrs.org/cgi-bin/listinfo/otrs> [mailto:otrs-bounces at otrs.org <http://lists.otrs.org/cgi-bin/listinfo/otrs> ] On Behalf Of david.zeissler at gutmann.at <http://lists.otrs.org/cgi-bin/listinfo/otrs> Sent: Thursday, May 10, 2007 11:04 AM To: otrs at otrs.org <http://lists.otrs.org/cgi-bin/listinfo/otrs> Subject: [otrs] No $ENV{REMOTE_USER} are you trying to use NTLM integrated login? -Andy Lubel ________________________________ From: otrs-bounces at otrs.org <http://lists.otrs.org/cgi-bin/listinfo/otrs> [mailto:otrs-bounces at otrs.org <http://lists.otrs.org/cgi-bin/listinfo/otrs> ] On Behalf Of david.zeissler at gutmann.at <http://lists.otrs.org/cgi-bin/listinfo/otrs> Sent: Thursday, May 10, 2007 11:04 AM To: otrs at otrs.org <http://lists.otrs.org/cgi-bin/listinfo/otrs> Subject: [otrs] No $ENV{REMOTE_USER} Hi List, I'm try to setup OTRS using Microsoft LDAP as Backend for Customer & Agents. For the Login I want to use Http Basic Auth. By now I can login with my LDAP-User, but when I activate the following lines $Self->{AuthModule}=Kernel::System::Auth::HTTPBasicAuth; $Self->{Customer::AuthModule}=Kernel::System::CustomerAuth::HTTPBasicAut h; I get the following message in the OTRS-Log: [Notice][Kernel::System::Auth::HTTPBasicAuth::Auth] User: No $ENV{REMOTE_USER} !(REMOTE_ADDR: 127.0.0.1). What do I have to do so that OTRS get the current user? I'm using OTRS 2.1.7 + Windows Server 2003 (Apache, mysql) Greetings, david

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Problem with ticket generation
by k.mitesh＠drushti.in 18 May '07

18 May '07

Hi, We have installed otrs2.1.7 on redhat linux.Its working properly.But there is problem with ticket generation.When I submit ticket through customer pannel its coming otrs system.When I closed the same ticket through otrs its not coming into customer pannel.Kindly provide me the solution if any.

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Share system tickets
by Maurice James Ny 18 May '07

18 May '07

Does anyone know how to get two separate systems to share tickets? Company a (system id 10) sends a ticket # 20070510003 to Company b (system id 06) which uses a ticket scheme of 20070506003. and when the ticket arrives to company b it keeps its ticket number from company a?

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OTRS and mailserver
by kekieres＠arsystel.com 18 May '07

18 May '07

Hi all, I suppose that when OTRS is installed in a box where the mailboxs are stored, i should be very easy to configure OTRS to get the mails into the correct queue, but I don't know exactly how. Can someone explain me how to do it? Maybe my mailbox file is no located where OTRS is expecting. Where does PostMaster.pl look at for new mails? thanks, Rafa.

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Re-order tocket queue, newest at top?
by Mike Dent 18 May '07

18 May '07

Hi, just wondering what change is needed to display the newest tickets at the top of the queue list? Thanks Mike

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