June 2007 - otrs - OTRS mailing lists

ldap customer auth
by craig＠aronet.com 25 Jun '07

25 Jun '07

Hello, I've ldap authentification set up and working perfectly (thanks to all those whose tutorials were available by Google). Now I'd like (but perhaps this is simply not possible ?) to let customers login from another LDAP server (AD actually), I can see them from an admin login but when they try to login it just looks in the first LDAP server (I must point out that these ADs are completely autonomous and unrelated). It would be great if it is possible but even without OTRS is fantastic ! Thanks in advance, Adam

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Give Customer FAQ admin rights.
by Emily Flynn 25 Jun '07

25 Jun '07

Hi all, I have the FAQ console set up on our OTRS, but I'd like to be able to give some of our customers admin rights to the FAQ. Is there a way I can do this? thanks Kind Regards, Emily

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Aditional packages for otrs 2.2.0
by Jesús M. Navarro 24 Jun '07

24 Jun '07

Hi all: I'd want to test the Calendar and FAQ modules on my 2.2.0 install, but I can't find them. Where can I find it? Or is it that there won't be adittional modules till 2.2.0 becomes stable (I don't think so since the demo site does load them)? Oh! and by the way... is there any docs about those modules admin and usage? -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro(a)andago.com

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Adding a custom logo to the FrontEnd
by Jon 24 Jun '07

24 Jun '07

I need to add a Company Logo to the Frontend(Login, and above the navigation bar), does anyone know where to put the reference? I am using OTRS 2.1.7 on Redhat.

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FAQ Issues
by Paul O'Neill - Valista 23 Jun '07

23 Jun '07

We have been using OTRS for 4 years now and have grwon with it :-) In the past we have used the FAQ feature briefly but now we would likt to pick it up again. We had FAQ installed from a very early version and our admins used the package installer to install the latest one. The install was sucessful but now we have 2 FAQ icons. One allows to access the latest and greatest FAQ (which looks great) but the second gives the message: Can't locate object method "Run" via package "Kernel::Modules::FAQ" at /opt/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 670. How can I get rid of the old and now bogus FAQ from the system help appreciated thanks paul....

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RE: [otrs] Installing perl with PerlInstaller.batfromWindowsOTRSinstaller
by Dan King 23 Jun '07

23 Jun '07

I was uninstalling the installation executable. I need to install OTRS on windows but I have to use IIS and Microsoft SQL Server. I haven't been able to find any documentation on how to do but the admin documentation does say OTRS will run using IIS and SQL Server. If anyone is of any help that would be great! Thanks Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne Sent: June 22, 2007 5:00 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Installing perl with PerlInstaller.batfromWindowsOTRSinstaller My bad, looked at your message again and relized how dumb I sounded. I run off of Linux but went and looked at the lastest installation notes from otrs.org Installing OTRS on a Microsoft Window system is very easy. Download the latest installer for Win32 from http://www.otrs.org and save the file to your local file system. Then simply click on the file to execute the installer. Follow the few installation steps to setup the system, after installation you should be able to login as OTRS administrator. Important The Win32 installer for OTRS contains all needed components for the trouble ticket system. That means, that also the apache2 web server, the MySQL database server, perl with all needed modules and cron for Windows will be installed. For that reason you should only install OTRS on Windows systems that don't already have apache2 or another web server and MySQL installed. ****** Looked at the download from OTRS and its a exe file. So I would think that that was the installation executable? What file are you unzipping or does the exe create the zip? Wish I was more help. Greg Horne geh gehorne -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Dan King Sent: Friday, June 22, 2007 4:32 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Installing perl with PerlInstaller.bat fromWindowsOTRSinstaller Nope, I am running the PerlInstaller.bat file that can be found if you unzip the windows installer file. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne Sent: June 22, 2007 4:30 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Installing perl with PerlInstaller.bat from WindowsOTRSinstaller Just for my clarification, are you running as http://localhost/otrs/installer.pl ? Greg Horne geh gehorne -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Dan King Sent: Friday, June 22, 2007 4:02 PM To: otrs(a)otrs.org Subject: [otrs] Installing perl with PerlInstaller.bat from Windows OTRSinstaller I am trying to run the PerlInstaller script that can be unpacked from the Windows installer. When I run it I seem to have problems compiling the file c:\Perl\bin\config.pl. I receive the following error: System starts here syntax error at C:/Perl/lib/File/Basename.pm line 213, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 218, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 220, near "C:" No such class C at C:/Perl/lib/File/Basename.pm line 281, near "my C" syntax error at C:/Perl/lib/File/Basename.pm line 281, near "my C:" syntax error at C:/Perl/lib/File/Basename.pm line 285, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 288, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 291, near "C:" Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 293. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 296. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 303. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 310. syntax error at C:/Perl/lib/File/Basename.pm line 324, near "}" C:/Perl/lib/File/Basename.pm has too many errors. Compilation failed in require at C:\Perl\bin\config.pl line 10. BEGIN failed--compilation aborted at C:\Perl\bin\config.pl line 10. Couldn't config C:\Perl/bin/perl.exe C:\Perl\lib\config.pm: at PerlInstaller.bat line 221, <$reloc> line 68. Line 10 in the config.pl file is as below: use File::Basename qw(dirname); Does anyone have any suggestions? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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need httpd.conf file
by Support 22 Jun '07

22 Jun '07

Hi, Can someone send me their OTRS httpd.conf file? I need to restore the httpd.conf file to the original version. Thanks, greg

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Changing "service" for a ticket
by Jesús M. Navarro 22 Jun '07

22 Jun '07

Hi all: I'm testing OTRS 2.2. Once a ticket is created under a "service" it doesn't seem to be a way to change it through the web interface. Is that true? Any workaround. -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro(a)andago.com

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RE: [otrs] Installing perl with PerlInstaller.bat from WindowsOTRSinstaller
by Dan King 22 Jun '07

22 Jun '07

Nope, I am running the PerlInstaller.bat file that can be found if you unzip the windows installer file. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne Sent: June 22, 2007 4:30 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Installing perl with PerlInstaller.bat from WindowsOTRSinstaller Just for my clarification, are you running as http://localhost/otrs/installer.pl ? Greg Horne geh gehorne -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Dan King Sent: Friday, June 22, 2007 4:02 PM To: otrs(a)otrs.org Subject: [otrs] Installing perl with PerlInstaller.bat from Windows OTRSinstaller I am trying to run the PerlInstaller script that can be unpacked from the Windows installer. When I run it I seem to have problems compiling the file c:\Perl\bin\config.pl. I receive the following error: System starts here syntax error at C:/Perl/lib/File/Basename.pm line 213, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 218, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 220, near "C:" No such class C at C:/Perl/lib/File/Basename.pm line 281, near "my C" syntax error at C:/Perl/lib/File/Basename.pm line 281, near "my C:" syntax error at C:/Perl/lib/File/Basename.pm line 285, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 288, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 291, near "C:" Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 293. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 296. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 303. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 310. syntax error at C:/Perl/lib/File/Basename.pm line 324, near "}" C:/Perl/lib/File/Basename.pm has too many errors. Compilation failed in require at C:\Perl\bin\config.pl line 10. BEGIN failed--compilation aborted at C:\Perl\bin\config.pl line 10. Couldn't config C:\Perl/bin/perl.exe C:\Perl\lib\config.pm: at PerlInstaller.bat line 221, <$reloc> line 68. Line 10 in the config.pl file is as below: use File::Basename qw(dirname); Does anyone have any suggestions? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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Installing perl with PerlInstaller.bat from Windows OTRS installer
by Dan King 22 Jun '07

22 Jun '07

I am trying to run the PerlInstaller script that can be unpacked from the Windows installer. When I run it I seem to have problems compiling the file c:\Perl\bin\config.pl. I receive the following error: System starts here syntax error at C:/Perl/lib/File/Basename.pm line 213, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 218, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 220, near "C:" No such class C at C:/Perl/lib/File/Basename.pm line 281, near "my C" syntax error at C:/Perl/lib/File/Basename.pm line 281, near "my C:" syntax error at C:/Perl/lib/File/Basename.pm line 285, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 288, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 291, near "C:" Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 293. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 296. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 303. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 310. syntax error at C:/Perl/lib/File/Basename.pm line 324, near "}" C:/Perl/lib/File/Basename.pm has too many errors. Compilation failed in require at C:\Perl\bin\config.pl line 10. BEGIN failed--compilation aborted at C:\Perl\bin\config.pl line 10. Couldn't config C:\Perl/bin/perl.exe C:\Perl\lib\config.pm: at PerlInstaller.bat line 221, <$reloc> line 68. Line 10 in the config.pl file is as below: use File::Basename qw(dirname); Does anyone have any suggestions? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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