July 2007 - otrs - OTRS mailing lists

error while sending e-mail
by pri pri 09 Jul '07

09 Jul '07

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Database access denied for user "root" on installing 2.2.1 Win32
by kirpi＠kirpi.it 09 Jul '07

09 Jul '07

I'm just trying to install on a Windows machine, but the system stopped me at the very beginning. It did not get past step two[1] and could not create a database. As the system suggested, I opened a detailed bug[2] I'm new to otrs, and I could not find real documentation about issues and features. Does anybody please have a suggestion? Thanks Luigi [1] http://doc.otrs.org/2.1/en/html/c238.html#installation-on-windows [2] http://bugs.otrs.org/show_bug.cgi?id=2039

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upgrade question
by bradis 09 Jul '07

09 Jul '07

Dear All, just downloaded OTRS 2.2.1 for Fedora Core 4,5,6 RPM<http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm>- 12.7 MB to upgrade from 2.1.7 on CentOS 5.x I made it like rpm -U OTRS 2.2.1.rpm<http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm> before made backup of /opt/otrs/*.* and mysql database. Made ... [root@XXXX ~]# /etc/init.d/otrs start Starting OTRS.. Checking httpd ... done. Checking MySQL ... done. Checking database connect... It looks Ok! done. Enable /opt/otrs/bin/PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -->> http://XXXX/otrs/index.pl <http://xxxx/otrs/index.pl> <<-- Final start of OTRS.. done [root@XXXX ~]# All looks fine, but when log-in went to tickets view, got this error: Software error: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1395. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. Any ideas how to fix it ? Vbrgs!

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New installation on Unix and Oracle DB
by Dan King 09 Jul '07

09 Jul '07

Hi, I have just finished the installation of OTRS on a Unix box running Solaris 9 with a Oracle DB. I attempt to go to /otrs/index.pl and I receive the error below. Software error: Can't locate DBI.pm in @INC (@INC contains: /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/carms-utils/otrs/bin/cgi-bin/../.. /usr/perl5/5.6.1/lib/sun4-solaris-64int /usr/perl5/5.6.1/lib /usr/perl5/site_perl/5.6.1/sun4-solaris-64int /usr/perl5/site_perl/5.6.1 /usr/perl5/site_perl /usr/perl5/vendor_perl/5.6.1/sun4-solaris-64int /usr/perl5/vendor_perl/5.6.1 /usr/perl5/vendor_perl .) at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15. Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27. Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41. BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41. For help, please send mail to the webmaster (support(a)carms.ca <mailto:support@carms.ca> ), giving this error message and the time and date of the error. I think this error is because Apache or OTRS is using perl 5.6 and not 5.8 with has the needed modules installed. If that is correct does anyone know how to fix my problem? If not do you know what the real issue is? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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Running multiple companies from 1 OTRS installation
by Patric 09 Jul '07

09 Jul '07

Hi all, Im quite new to OTRS, and Im trying to figure out if its possible to run multiple companies through 1 OTRS installation. Any advise, or a point in the right direction would be much appreciated! Thanks Patrick -- Q: I want to be a sysadmin. What should I do? A: Seek professional help. ---------------------------------------------------------------------- Get a free email address with REAL anti-spam protection. http://www.bluebottle.com/tag/1

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No connection to syslog available
by Dan King 06 Jul '07

06 Jul '07

Hi all, I am receiving the error below, does anyone know what is wrong? Software error: no connection to syslog available - /dev/conslog is not a socket at ../..//Kernel/System/Log/SysLog.pm line 64 Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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Linking to 64 bit oracle driver
by Dan King 06 Jul '07

06 Jul '07

Software error: install_driver(Oracle) failed: Can't load '/usr/local/lib/perl5/site_perl/5.8.8/sun4-solaris/auto/DBD/Oracle/Oracle.so' for module DBD::Oracle: ld.so.1: /usr/local/bin/perl: fatal: /u01/app/oracle/product/10.1.0/db_3/lib/libclntsh.so.10.1: wrong ELF class: ELFCLASS64 at /usr/local/lib/perl5/5.8.8/sun4-solaris/DynaLoader.pm line 230, <PRODUCT> line 4. at (eval 25) line 3 Compilation failed in require at (eval 25) line 3, <PRODUCT> line 4. Perhaps a required shared library or dll isn't installed where expected at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 195 I am having an issue when linking to the oracle driver. OTRS or perl is trying to link to the 64 bit code file libclntsh.so.10.1 in directory /u01/app/oracle/product/10.1.0/db_3/lib/ but I need it to link to the 32 bit code located in /u01/app/oracle/product/10.1.0/db_3/lib32 to work correctly. Does anyone know a fix for this? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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URL redirect problems
by Greg Evans 06 Jul '07

06 Jul '07

I'm having problems redirecting URLS in OTRS. when i type in "support.example.com" (which i have DNS set up for) i just get the default "IT works!". I want to make the agent login page(support.example.com/otrs/index.pl) displayed when i type in support.example.com. Anyone know what i have to change in order to do this? _________________________________________________________________ Local listings, incredible imagery, and driving directions - all in one place! http://maps.live.com/?wip=69&FORM=MGAC01

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Send customer notifications only to mapped customers
by Gabriele D'Andrea 06 Jul '07

06 Jul '07

I'm trying to enable this feature, but with no luck. I've changed this setting to YES in SysConfig::Core::Ticket CustomerNotifyJustToRealCustomer: Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. No Sì (Default: No) But nothing happens, the system keeps sending emails to every address it receives messages from. Is this a bug? (I've given a quick look to bugzilla but couldn't find nothing related) -- Gabriele D'Andrea Tel. +39 085 9431161 . Fax +39 085 9431162 . gabriele.dandrea(a)ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ECOH MEDIA S.r.l. Via Milano 32, 21019 Somma Lombardo (VA) . Via F. Fellini 2, 65010 Spoltore (PE) . Italy . www.ecohmedia.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Le informazioni contenute in questo messaggio di posta elettronica sono riservate e confidenziali e ne è vietata la diffusione in qualunque modo eseguita. Qualora Lei non fosse la persona a cui il presente messaggio è destinato, La invitiamo ad eliminarlo e a non leggerlo, dandocene gentilmente comunicazione. The information contained in this e-mail and any attachments are confidential and may also privileged. If you are not the named recipient, please notify the sender immediately and do not disclose

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RE: [otrs] default e-mail address
by Dan King 06 Jul '07

06 Jul '07

Hello, I think there are two places to change this. I'm not sure which is truly correct. The first one is in the admin area. Click on the Users link and change the root@localhost email address. The second place is in Admin again under the System heading, if you click on the Email Address link. Then change the OTRS System email address. One of those two will change it. I think the second one will do it but I am not positive. Hope that helps. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: July 6, 2007 11:45 AM To: otrs(a)otrs.org Subject: [otrs] default e-mail address hi all i am just getting used to the otrs system. when i compose from the system the sender's address is otrs@localhost. how can i change this? we are running otrs on windows sbs 2003 thank you ________________________________ Catch the complete World Cup coverage with MSN <http://g.msn.com/8HMAENIN/2743??PS=47575>

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