July 2007 - otrs - OTRS mailing lists

FAQ module installation
by Jason Hill 06 Jul '07

06 Jul '07

All, I am trying to get the FAQ module to install on our installation of OTRS and am getting the following sequence of errors: Notice: No Such Package FAQ-1.2.4! Error: ERROR: duplicate key violates unique constraint "groups_name_key" Notice: Group: 'faq_admin' ID: '10' created successfully (1)! Error: ERROR: relation "faq_category_group" already exists this is on OTRS 2.2.0 rc1 . Previously we had installed FAQ 1.2.2 but found it not to be working - this is why we tried the upgrade. I am certian that there will be responses that center around the use of the rc1 release instead of the final release - we know that there could be some issues, but we had to use the rc1 release as the production version because of vacations/leave within the group. We do plan to move to 2.2.0 final soon, but we cannot at this time. Thanks, -Jason -- Jason Hill jahill(a)iastate.edu ISU Veterinary Teaching Hospital Ames, IA 50011

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Software error
by touraman traore 06 Jul '07

06 Jul '07

Hi guys, I'm in the process of installing 2.2.1, i'm running into this error: Died at /usr/local/otrs/bin/cgi-bin/../../Kernel/Config/Defaults.pm line 2134. Can someone please help me how to solve this? I have fedora core 5/apache 2/perl v5.8.8/mysql 5.0 Thanks a lot, Med

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RE: [otrs] french character support lacking in OTRS 2.2.1
by Tom Van den Eynde 06 Jul '07

06 Jul '07

Hi Daniel, Thanks. I changed in Config.pm the Default Charset to UTF-1 and also changed it through the admin frontend. The error is gone but it still does not work quite as expected, For example the following sentence: François a mange tout le pâté de Pépé Nuñoz! (this sentence doesn't make sense but is a nice test :) ) Gets displayed correctly in the web frontend but, when mailed to the customer, the customer receives the following: Franois a mange tout le pt de pp nuoz. So the special characters are simply omitted now... Any ideas? (I am subscribed now to the mailing list so an individual reply is not needed now :)) Tom From: Daniel Garcia [mailto:danielgguk@googlemail.com] Sent: donderdag 5 juli 2007 10:42 To: User questions and discussions about OTRS.org Cc: Tom Van den Eynde Subject: Re: [otrs] french character support lacking in OTRS 2.2.1 Hi Tom, Well, I have just installed and I don't know too much about it but your problem sounds as new updates have overwritten your setting of UTF8 so you are currently getting en_US.ISO-8859-1 instead of the french's one. You could perhaps sort out by using the Admin Area (I think to have read something around) or if you have your installation allocated under a user of system you could try to add LANG='the french UF8' in your .bashrc and/or .bash_profile according to correspond. Daniel. On 7/5/07, Tom Van den Eynde <Tom.Van.den.Eynde(a)c-cure.be> wrote: Hi List, We recently upgraded our OTRS ticketing system to 2.2.1. Since the upgrade it is no longer possible to send out mail with special characters (like ç, é, è, à). The message does get into the database but it is not mailed out. The error we are seeing in OTRS is the following: Software error: Wide character in syswrite at /usr/lib/perl5/5.8.5/Net/Cmd.pm line 436, <PRODUCT> line 252. Do you have any idea what might cause this? Please include my email address when replying since I am not currently subscribed to the list. Kind regards, Tom -- 'Security is a process, not a product' - Bruce Schneier Tom Van den Eynde Security Consultant C-CURE NV Schalienhoevedreef 20 H B 2800 Mechelen T: +32 15 299 250 F: +32 15 299 251 D: +32 15 299 274 E: tom.van.den.eynde(a)c-cure.be W: http://www.c-cure.be/ For support related questions - Service Desk T: +32 15 299 299 E: request(a)c-cure.be _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Sort by Default Setting...
by Jeff Shepherd 05 Jul '07

05 Jul '07

How can I change the default way that the tickets are sorted? I know that I can click on "Priority" to sort by that, but I have to do that every time. Is there a way that I can just make "Priority" the default and not "Age?" Thanks! -Jeff

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Pop3 Error Can't connect to server
by Roberto Moreno 05 Jul '07

05 Jul '07

I am getting the following error Message: Can't connect to server Traceback (32704): - Hide quoted text - Module: main::FetchMail (v1.24) Line: 152 Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.24) Line: 125 If i do a manual fetchmail it work , the pop3 server is working and the username and password work just fine. Can somebody point me in the right direction.

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(no subject)
by Dan King 05 Jul '07

05 Jul '07

I have perl 5.6 and 5.8 installed on a Unix comptuer. The $PATH variable references perl version 5.8 and I have confirmed that by running perl -v. The problem I am having is that when I run otrs.checkModules I do not see any of the modules I have already installed in perl. Such as DBI and Date::Format. If I run perl otrs.checkModules then I receive the correct output. What I have found is that otrs.checkModules somehow runs perl version 5.6. Does anyone know how to fix it so it uses the perl that is references in the PATH variable? Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.

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otrs and exchange virtual server conflict
by pri pri 05 Jul '07

05 Jul '07

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otrs on network
by pri pri 05 Jul '07

05 Jul '07

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"httpd.exe" error
by pri pri 05 Jul '07

05 Jul '07

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french character support lacking in OTRS 2.2.1
by Tom Van den Eynde 05 Jul '07

05 Jul '07

Hi List, We recently upgraded our OTRS ticketing system to 2.2.1. Since the upgrade it is no longer possible to send out mail with special characters (like ç, é, è, à). The message does get into the database but it is not mailed out. The error we are seeing in OTRS is the following: Software error: Wide character in syswrite at /usr/lib/perl5/5.8.5/Net/Cmd.pm line 436, <PRODUCT> line 252. Do you have any idea what might cause this? Please include my email address when replying since I am not currently subscribed to the list. Kind regards, Tom -- 'Security is a process, not a product' - Bruce Schneier Tom Van den Eynde Security Consultant C-CURE NV Schalienhoevedreef 20 H B 2800 Mechelen T: +32 15 299 250 F: +32 15 299 251 D: +32 15 299 274 E: tom.van.den.eynde(a)c-cure.be W: http://www.c-cure.be/ For support related questions - Service Desk T: +32 15 299 299 E: request(a)c-cure.be

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