September 2007 - otrs - OTRS mailing lists

[Ticket#2007090477000052] [otrs] customer data [...]
by LIGHT i.T.Department Request Tracker 05 Sep '07

05 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir? > > Andrew Meyer > Unix Systems Analyst > Precision Practice Management > 1300 Hampton Ave., Ste 200 Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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customer database
by Andrew Meyer 05 Sep '07

05 Sep '07

I am trying to put together the customer database. I am unsure where to put the database config, which file? The Config.pm in /etc/otrs/Kernel/Config dir? Andrew Meyer Unix Systems Analyst Precision Practice Management 1300 Hampton Ave., Ste 200 314-787-0681 x39 314-565-0868

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[Ticket#2007090477000034] [otrs] Massmerge [...]
by LIGHT i.T.Department Request Tracker 04 Sep '07

04 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > Umberto Nicoletti wrote: > > In my case I had to write a GenericAgent extension, that is a custom > > perl generic agent that does exactly the merge (and close) of closed > > tickets for situations where a third-party notifies via email that the > > issue has been solved. > > It requires Perl knowledge to write such an agent. Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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[Ticket#2007090477000016] [otrs] Massmerge [...]
by LIGHT i.T.Department Request Tracker 04 Sep '07

04 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > In my case I had to write a GenericAgent extension, that is a custom > perl generic agent that does exactly the merge (and close) of closed > tickets for situations where a third-party notifies via email that the > issue has been solved. > It requires Perl knowledge to write such an agent. > Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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[Ticket#2007090377000072] [otrs] Massmerge [...]
by LIGHT i.T.Department Request Tracker 03 Sep '07

03 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > Kaiser, Hans wrote: > > is it possible to define a Massmerge by the GenericAgent? If so, how? > > I am running otrs 2.04 ubuntu dapper default setup. > Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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internal tickets agent > agent
by otrs2007＠gmx.de 03 Sep '07

03 Sep '07

Hi, is there a way to use otrs for internal tickets between 2 agents? I tryed different ways: I created 2 new "personal" queues for each agent and 2 new external email address to use it as the recipient address for a new ticket, but it did not worked. In my mind it should be an option to use the username of an agent and use it as a recipient/To address for a new ticket, but it seems a little bit strange :-/ Thanks for your help! Oliver

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[Ticket#2007090377000054] [otrs] internal tick [...]
by LIGHT i.T.Department Request Tracker 03 Sep '07

03 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > > Hi, > > is there a way to use otrs for internal tickets between 2 agents? > > I tryed different ways: I created 2 new "personal" queues for each agent and 2 new external email address to use it as the recipient address for a new ticket, but it did not worked. Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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no mail when a new ticket is created
by DupliPrint, CD en DVD duplicatie 03 Sep '07

03 Sep '07

Hello, I've made some new queues (for example 'hardware problems') and new groups ('intern users' and 'extern users') When I connect the queue 'hardware problems' to the group 'intern users' I don't get an emailnotification when a new ticket is created. If the ticketstate is changed, ticket is moved,.. I do get an emailnotification. If I connect the queue 'hardware problems' to the standardgroup 'users' I do get an emailnotification when a new ticket is created... What have I done wrong, missing a parameter somewhere?? Greetings, Rene Koning

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[Ticket#2007090377000036] [otrs] Re: no mail w [...]
by LIGHT i.T.Department Request Tracker 03 Sep '07

03 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > Hello, > > Is there someone who can help me with this problem?? > > greetings, Rene > Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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[Ticket#2007090377000018] [otrs] Massmerge [...]
by LIGHT i.T.Department Request Tracker 03 Sep '07

03 Sep '07

Thanks for using the LIGHT i.T. Request Tracker System. Your email has been received and a new ticket has been created. You wrote: > > > is it possible to define a Massmerge by the GenericAgent? If so, how? > > > > I am running otrs 2.04 ubuntu dapper default setup. > > Hello again, Your e-mail will be answered by a human asap. Your LIGHT i.T. Team

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