January 2008 - otrs - OTRS mailing lists

What does mean a blinking queue name ?¿
by Antonio Sarmiento 21 Jan '08

21 Jan '08

Hi, Somebody knows what does mean when the queue name in the queueview is blinking ?? I find explication for diferente colors of the queue name, it´s related qwith the parameter about the age of the tickets, but din´t find something about blinking Thanks Antonio

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RE: [otrs] Time delay in mails coming to OTRS inbox
by Lars Jørgensen 21 Jan '08

21 Jan '08

> we are receving mail in OTRS inbox with the time delay of minimum 7 > minutes. Is there anyway of reducing this time delay. crontab -u otrs -e Search for this line: */10 * * * * $HOME/bin/PostMasterPOP3.pl >> /dev/null The first number is the minutes. "*/10" means it runs every 10 minutes. I have changed ours to "*/2" which means every two minutes. You can also just put "*" and the job will run every minute. -- Lars

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Incident/ Ticket Skeleton
by Nele Brick 21 Jan '08

21 Jan '08

Hi @ all, is there a possibility to define something like a ticket skeleton? For Problems which occur quite often, it would be great just to load the standard text and only to update the relevant parts? Thanks a lot, neleb

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Time delay in mails coming to OTRS inbox
by vimal pillai 21 Jan '08

21 Jan '08

Hi, we are receving mail in OTRS inbox with the time delay of minimum 7 minutes. Is there anyway of reducing this time delay. Any help would be really appreciated. Thanks Vimal

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Consistent deletion of tickets
by Hannes Riechmann 21 Jan '08

21 Jan '08

Hello, I have a question: After a testperiod where we tested some configuration issues, our system now has gone live. I would really like to delete all the test tickets now, so that they do not appear in the ticket search or in the statistics. I know that for consistency reasons deletion normally is not possible in otrs. Exists a common approach how to delete tickets in a consistent way? Is it sufficient to delete the tickets entrys in the ticket and in the history table? Thanks in advance, Hannes Riechmann

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Auto close or removal upon entry into the junk queue possible?
by Jim Archer 20 Jan '08

20 Jan '08

Is there a way set up OTRS so that any ticket moved into the JUNK queue is automatically flagged as "removed" or closed?

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System Error
by Alexis Gingras 20 Jan '08

20 Jan '08

Hi , I would like to try otrs but I never been able to make my installation work. My new error is : Software error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error. I get this right after I log in with the default user root@localhost. In otrs log file i have : [Fri Jan 18 22:48:28 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 127.0.0.1). And in the apache log : [Fri Jan 18 22:48:30 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:30 2008] index.pl: Subroutine Load redefined at (eval 38) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:35 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:35 2008] index.pl: Subroutine Load redefined at (eval 1190) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:35 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:35 2008] index.pl: Subroutine Load redefined at (eval 38) line 4., referer: http://127.0.0.1/otrs/index.pl [Fri Jan 18 22:48:38 2008] [error] [client 127.0.0.1] [Fri Jan 18 22:48:38 2008] index.pl: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30., referer: http://127.0.0.1/otrs/index.pl So if anyone can help me here PLEASE!!! Thanks -- Alexis Gingras

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Otrs Architecture
by Nele Brick 20 Jan '08

20 Jan '08

Hello, does anybody have any information about the architecture? the ones I can find are not very detailled... Would be great! Thanks a lot, neleb

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TimeAccounting and Tickets.
by Alan Norton 19 Jan '08

19 Jan '08

Hello All, I was wondering, is there an easy way to link a Ticket to a Project setup in the Time Accounting Module? I hoping there is an easier way to link the two, other then changing the underlining code for each module. Thanks, Alan Norton No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.2/1224 - Release Date: 1/14/2008 5:39 PM

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Software Error
by Vince Deli 19 Jan '08

19 Jan '08

Testing stats, I generated a test report and submitted before I had completed. The report shows in the Overview page with a Stat# but when I click on it I get an error message: Software error:Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. I would like to delete the stat report. Does someone know how to do this?I'm using OTRS version 2.2.4 on Redhat Enterprise 5. _________________________________________________________________ Climb to the top of the charts! Play the word scramble challenge with star power. http://club.live.com/star_shuffle.aspx?icid=starshuffle_wlmailtextlink_jan

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