December 2008 - otrs - OTRS mailing lists

Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm!
by Ayhan Hacıoğlu 02 Dec '08

02 Dec '08

i have solved this problem. As follows ; http://doc.otrs.org/2.3/en/html/x13170.html#Ticket:Frontend::Agent::ModuleR… at the section B.2.14.32. Frontend::Module###AgentTicketQueue paste the code in config.pm and test. this is must be way working. ---------- Forwarded message ---------- From: Ayhan Hacıoğlu <ayhanhacioglu(a)gmail.com> Date: Tue, 2 Dec 2008 13:56:16 +0200 Subject: Message: Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm! To: otrs(a)otrs.org hi all; my agents used telephone call tickets for otrs, they are opening tickets themselves, they are testing otrs, customer user isn't open ticket on system. my idea is very smart view queu for agent, after i set system settings/Ticket/AgentTicketView queue, status view, escalation view but i dont set default queue only set status view, escalation view and i meet this error. how i repair this error ? ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Dec 2 13:24:34 2008 Message: Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm! Traceback (4333): Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 689 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 203 Module: ModPerl::RegistryCooker::run (v1.87) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

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otrs - perl 5.10 - cronw - win32::daemon
by Patrick Schiess 02 Dec '08

02 Dec '08

hi, does anyone of you have some experiences with otrs under perl 5.10 and cronw (cron for windows) with the win32::daemon module to have the cronw installed as a service? is win32::daemon supported under perl 5.10... because i can't get it to work. thanks. regards, patrick.

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Message: Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm!
by Ayhan Hacıoğlu 02 Dec '08

02 Dec '08

hi all; my agents used telephone call tickets for otrs, they are opening tickets themselves, they are testing otrs, customer user isn't open ticket on system. my idea is very smart view queu for agent, after i set system settings/Ticket/AgentTicketView queue, status view, escalation view but i dont set default queue only set status view, escalation view and i meet this error. how i repair this error ? ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Dec 2 13:24:34 2008 Message: Module Kernel::Modules::AgentTicketQueue not registered in Kernel/Config.pm! Traceback (4333): Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 689 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 203 Module: ModPerl::RegistryCooker::run (v1.87) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

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add bulk-merge action into bulk-action page
by Jeffery Chen Fan 02 Dec '08

02 Dec '08

Dear Otrs users, I want to add bulk-merge action into bulk-action page. I have check out AgentTicketBulk.pm ver 1.18, and replace the ver 1.14 , and replace the dtl file AgentTicketBulk.dtl from ver 1.10 to 1.13 This not work properly. -- Jeffery ___ /\__\ "What is the world coming to?" \/__/

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Article Numbering inconsistency: Enhancement Request
by Mike Morris 01 Dec '08

01 Dec '08

Hi, I just upgraded from 2.1.4 to 2.3.3 (and simultaneously from fedora 5 to fedora 9). All went very smoothly... thanks to OTRS for such a great product !!! One of the numerous small improvements my users noticed was that, when zoomed, articles used to be listed in chronological order... They are now listed in reverse chronological order. They love this since the most recent is at the top. It's not clear how this preference setting (in Frontend::Agent::Ticket::ViewZoom) got changed... maybe a different default now ??? However, my issue is that the articles are still numbered in ascending order. So, e.g., on a 6 article ticket, what used to be number 2 is now number 5. Our agents were in the habit of saying "See article 2" in the notes... and all those references are now wrong. I'd like to suggest that when tickets are ordered reverse chronologically, they are also numbered from largest to smallest. This is better, imo, because: * it provides consistency regardless of sort order, * it provides an obvious indication of sort order to the user and * it also better better reflects what's really happen(ing/ed) Thanks again, MikeM Mike Morris The Music Place 1617 Willowhurst Avenue San Jose, CA 95125 (408) 445-ARTS (2787) ------------------------------------ ------------------------------------

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newbie question about link
by Llorente Garcia, Julian 01 Dec '08

01 Dec '08

Can anyone explain me what "link" means? I tried creating parent, child and normal links and nothing happens... Is there any way to "include tasks" into a ticket? I mean, I move a ticket to software qeue, for example, but in order to close the ticket, support department must "do" several things and if all of the "things" are not "close", we cannot close the ticket.... By the way, sorry for my english...

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Customer LDAP Login
by Andres Tarallo 01 Dec '08

01 Dec '08

Hi !!!! I have a Zimbra Server, I´m using it's LDAP server (customized OpenLDAP) to authenticate my OTRS installation. I can authenticate from the agents configuration, but I can't from the customers interface. My configuration options: $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'mail.COMPANY.net'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=people,dc=COMPANY,dc=net'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(&(objectclass=zimbraAccount)(zimbraMailStatus=enabled))'; $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'mail.COMPANY.net'; $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=people,dc=COMPANY,dc=net'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; $Self->{'AuthModule::LDAP::AlwaysFilter'} = '(&(objectclass=zimbraAccount)(zimbraMailStatus=enabled))';

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Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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