December 2008 - otrs - OTRS mailing lists

Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Re: [otrs] X-ORTS headers
by Aris Czamanske 01 Dec '08

01 Dec '08

Sam, If you have different email accounts for each queue, then go into Pop3 Account Management in the Admin Console. When you set up the pop3 account, you need to fill out these fields: Account username: support(a)domain.com Account Password: passcode Host: mail.domain.com Trusted: yes (so otrs reads the email header info) Dispatching: Dispatching by email To: field (******this will read the to address and dispatch to appropriate queue) Queue: (Set the queues you want it to go to) Valid: yes Comment: Whatever you want to say As an example: If your organization has email for sales(a)domain.com, support(a)domain.com, hr(a)domain.com, etc then set up queues: Sales, Support, Human Resources, etc. Aris

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Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

1 0

Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

2 1

Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

1 0

Re: [otrs] X-ORTS headers
by Aris Czamanske 01 Dec '08

01 Dec '08

Sam, In Pop3 Account Management for the specific email account, set the "Trusted" field to 'Yes' . Then test your filters. Everything should work properly. Aris

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Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

1 0