February 2008 - otrs - OTRS mailing lists

icons not showing in 2.2.4 and 2.2.5
by Andrew Meyer 15 Feb '08

15 Feb '08

What not allow me to see the icons in the web browser in either version listed in the subject?? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/

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Re: [otrs] Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit))
by Andrew Meyer 15 Feb '08

15 Feb '08

It says everything is ok. otrs2:/var/www/otrs/bin# ./otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Crypt::PasswdMD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok PDF::API2 ... ok Compress::Zlib ... ok Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -------------------------------------- Message: 7 Date: Fri, 15 Feb 2008 15:29:47 +0100 From: "Nils Breunese (Lemonbit)" <nils(a)lemonbit.nl> Subject: Re: [otrs] Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit)) To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <0568B60C-554C-4130-AEF8-8A10F283BB92(a)lemonbit.nl> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: > # (The database DSN for MySQL ==> more: "man DBD::mysql") > $Self->{DatabaseDSN} = > "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; That looks OK. Do you have DBI MySQL installed? What does ~otrs/bin/ otrs.checkModules say? Nils Breunese.

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Re: [otrs] Re: change root/admin pw from mysql (Nils Breunese)
by Andrew Meyer 15 Feb '08

15 Feb '08

I tried changing the root@localhost, no good. Came back with the same error. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ -----Original Message----- ------------------------------ Message: 6 Date: Fri, 15 Feb 2008 15:27:57 +0100 From: "Nils Breunese (Lemonbit)" <nils(a)lemonbit.nl> Subject: Re: [otrs] Re: change root/admin pw from mysql (Nils Breunese (Lemonbit)) To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <9B35558E-0479-458B-ABE8-96FE29C256A5(a)lemonbit.nl> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: > otrs2:/var/www/otrs/bin# ./otrs.setPassword root password > Use of uninitialized value in concatenation (.) or string at > /var/www/otrs/Kernel/System/Log.pm line 135, <PRODUCT> line 4. > ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 > 15:37:49 2002 > > Message: No such User! > > Traceback (7882): > Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 > Module: ./otrs.setPassword (v) Line: 76 > > otrs2:/var/www/otrs/bin# ./otrs.setPassword admin password > Use of uninitialized value in concatenation (.) or string at > /var/www/otrs/Kernel/System/Log.pm line 135, <PRODUCT> line 4. > ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 > 15:38:13 2002 > > Message: No such User! > > Traceback (7883): > Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 > Module: ./otrs.setPassword (v) Line: 76 Did you create a root or admin user? The default administrator OTRS user is called 'root@localhost'. Nils Breunese.

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Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit))
by Andrew Meyer 15 Feb '08

15 Feb '08

# (The database DSN for MySQL ==> more: "man DBD::mysql") $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};"; Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ------------------------------------------ Today's Topics: 1. change root/admin pw from mysql (Andrew Meyer) 2. Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit)) 3. Re: change root/admin pw from mysql (Nils Breunese (Lemonbit)) 4. Re: Can a new ticket already have info in it? (Shawn Beasley) ---------------------------------------------------------------------- ------------------------------ Message: 2 Date: Fri, 15 Feb 2008 00:33:38 +0100 From: "Nils Breunese (Lemonbit)" <nils(a)lemonbit.nl> Subject: Re: [otrs] OTRS 2.2.5 error To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <BCE163B2-EE06-443A-A6F8-7D3F7FB2FBC0(a)lemonbit.nl> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: > Shouldn't it be set to whatever I choose? I want it to be MySQL. Ok, but what is the actual line for $Self->{DatabaseDSN} in your Config.pm? Nils Breunese. ------------------------------ _______________________________________________ otrs mailing list otrs(a)otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 55, Issue 48 ************************************

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Re: change root/admin pw from mysql (Nils Breunese (Lemonbit))
by Andrew Meyer 15 Feb '08

15 Feb '08

otrs2:/var/www/otrs/bin# ./otrs.setPassword root password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, <PRODUCT> line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:37:49 2002 Message: No such User! Traceback (7882): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76 otrs2:/var/www/otrs/bin# ./otrs.setPassword admin password Use of uninitialized value in concatenation (.) or string at /var/www/otrs/Kernel/System/Log.pm line 135, <PRODUCT> line 4. ERROR: otrs.setPassword-01 Perl: 5.8.8 OS: linux Time: Mon May 6 15:38:13 2002 Message: No such User! Traceback (7883): Module: Kernel::System::User::SetPassword (v1.64.2.1) Line: 505 Module: ./otrs.setPassword (v) Line: 76 Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ --------------------------------------------- Today's Topics: 1. change root/admin pw from mysql (Andrew Meyer) 2. Re: OTRS 2.2.5 error (Nils Breunese (Lemonbit)) 3. Re: change root/admin pw from mysql (Nils Breunese (Lemonbit)) 4. Re: Can a new ticket already have info in it? (Shawn Beasley) ---------------------------------------------------------------------- Message: 3 Date: Fri, 15 Feb 2008 00:39:18 +0100 From: "Nils Breunese (Lemonbit)" <nils(a)lemonbit.nl> Subject: Re: [otrs] change root/admin pw from mysql To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <069DDE26-5C09-4D72-8CDD-C81F16F8AF1D(a)lemonbit.nl> Content-Type: text/plain; charset=US-ASCII; format=flowed Andrew Meyer wrote: > How do you change the root/admin password from within mysql? I believe you can use ~otrs/bin/otrs.setPassword to change the password. Nils Breunese. ------------------------------ _______________________________________________ otrs mailing list otrs(a)otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 55, Issue 48 ************************************

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Email transfer
by Luke Michalski 15 Feb '08

15 Feb '08

Hello I am in a phase of configuring and testing OTRS. Currently we are still running RT and it has an option to of 'forwarding messages'. Let me explain: When customer sends a request a ticket is generated. I am notified about this fact with email message containing all the info the customer has sent. If I reply to this email message from RT it is attached to the ticket but customer also receives a copy of it!!! I can't implement it in OTRS. In my opinion it is very useful feature, especially when you are not at the office or don't want to log into the OTRS system and can respond to the client form e.g. outlook. Has anyone got a clue how to solve it? Best regards Lukasz Michalski Support Engineer Cipher-IT Ltd

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RE: Otrs 2.2.4 - FAQ
by Fabricio Cruz 15 Feb '08

15 Feb '08

Yes... exist other things that I can verify? tks Fabricio ----- Original Message ----- From: <otrs-request(a)otrs.org> To: <otrs(a)otrs.org> Sent: Thursday, February 14, 2008 1:16 PM Subject: otrs Digest, Vol 55, Issue 44 > Send otrs mailing list submissions to > otrs(a)otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-request(a)otrs.org > > You can reach the person managing the list at > otrs-owner(a)otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Otrs 2.2.4 - FAQ (Fabricio Cruz) > 2. RE: Otrs 2.2.4 - FAQ (Peter van Beugen) > 3. Re: windows update for OTRS (Shawn Beasley) > 4. RE: windows update for OTRS (pri pri) > 5. RE: Otrs 2.2.4 - FAQ (pri pri) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 14 Feb 2008 10:43:58 -0200 > From: "Fabricio Cruz" <fabricio.cruz(a)visionica.com> > Subject: [otrs] Otrs 2.2.4 - FAQ > To: <otrs(a)otrs.org> > Message-ID: <003c01c86f07$4554aad0$8500a8c0@fabricio> > Content-Type: text/plain; charset="iso-8859-1" > > Hi , > > I am trying to add an article without success, I do not see no option to > make this. They can help me? > > PS: it forgives my English, it is very bad > > TKS > > > Fabricio >

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change root/admin pw from mysql
by Andrew Meyer 14 Feb '08

14 Feb '08

How do you change the root/admin password from within mysql? Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/

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Re: [otrs] OTRS 2.2.5 error
by Andrew Meyer 14 Feb '08

14 Feb '08

Shouldn't it be set to whatever I choose? I want it to be MySQL. Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/ ------------------------------ Message: 2 Date: Thu, 14 Feb 2008 09:12:26 +0100 From: "Nils Breunese (Lemonbit)" <nils(a)lemonbit.nl> Subject: Re: [otrs] OTRS 2.2.5 error To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <265B3A2E-25C2-4DEC-86F1-44597AAC10F9(a)lemonbit.nl> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes Andrew Meyer wrote: > I am getting this after installing OTRS 2.2.5 > > ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Sun May 5 00:48:18 > 2002 > > Message: Unknown database type! Set option Database::Type in Kernel/ > Config.pm to (mysql|postgresql|maxdb|oracle|db2|mssql). That seems like a pretty descriptive error message. So, what is Database::Type set to in your Kernel/Config.pm? Nils Breunese. ------------------------------ otrs mailing list otrs(a)otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 55, Issue 43 ************************************

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Error After 2.0.4 to 2.2.5 Upgrade
by Johnson, Michael 14 Feb '08

14 Feb '08

I just went through the upgrade process to a new installation. Yes, I ran both DBUpdate scripts to go from 2.0 to 2.1 then to 2.2, but I am seeing this error in my logs: OTRS-CGI-10[1010]: [Error][Kernel::System::User::GetUserData][Line:128]: Need User or UserID! What is it? How do I fix it? TIA, --MPJ

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