May 2008 - otrs - OTRS mailing lists

Re: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581.
by Klaus Bruno 09 May '08

09 May '08

Hi Vince Deli you have to delete it from your database. i.e. delete from xml_storage where xml_type = "Stats" and xml_key = "your own faulty query key"; regards, Bruno -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Vince Deli Sent: Thursday, May 08, 2008 6:17 PM To: otrs(a)otrs.org Subject: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581. Whenever I try to access a test stat from the Web interface, I get this error message. SOFTWARE ERROR: Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. Is there anyone here on the list that has experienced this? I get the error no matter which user I use, even root. The line that the error message refers to in Stats.pm is: if ($TimePeriod / ($ScalePeriod * $Count) > ($Self->{ConfigObject}->Get('Stats::MaxXaxisAttributes') || 100) We have other saved stats that work fine and all I really want to do is to delete the problematic stat. Any help will be appreciated. Thanks ________________________________ Get Free (PRODUCT) RED(tm) Emoticons, Winks and Display Pics. Check it out! <http://joinred.spaces.live.com?ocid=TXT_HMTG_prodredemoticons_052008>

2 1

Specifying font sizes
by Tom Leonard 09 May '08

09 May '08

I'm very new to OTRS so am still finding my way through the configuration parameteres. Can I change font sizes on the agent display? I find some of the fonts too small to read easily. Also, are there any third-party skins for OTRS? Thx, Tom

2 1

LDAP Connection Error
by Leigh Reed 09 May '08

09 May '08

Hi, After installing OTRS on a new server we now frequently get an LDAP connection error. This error is: Software error: Can't connect to 192.168.1.10: IO::Socket::INET: connect: Unknown error at C:/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line 117. For help, please send mail to the webmaster (admin(a)your-domain.com) giving this error message and the time and date of the error. Every single time OTRS makes a connection I get this error. I then refresh the page and it works. If I click another link I get the same error and so on. Please help. Thank you Leigh Reed

1 0

Phone number
by Sabeer Ahamed 09 May '08

09 May '08

Dear All, How can I enter the Phone numer, for the users There is no column for entering the phone number when I create a user when should I enter Regards sabeer

2 1

Re: [otrs] POP3 Account
by LQ Marshall 09 May '08

09 May '08

based on the error message I'ld would start by verifying that the username and password for the account are correct. Sabeer Ahamed wrote on 5/8/08 23:30 >Dear All, > >I have configured the POP3 >Account from the Admin > >So if I send a mail to >otrs(a)mydomin.com that >should be converted as a >ticket > >When I send a mail ticket is >not being created > >The POP3 account is open for >all there is not restriction > >When I checked the logs it >says Fetch mail{116}..Auth >failed for the >following users > >So any one tell me the exact >procedure for POP3 to work >properly > >I refered the OTRS guide for >the same... > >But not working for me... > >Any one try to help me out > >Regards >Sabeer

1 0

POP3 Account
by Sabeer Ahamed 09 May '08

09 May '08

Dear All, I have configured the POP3 Account from the Admin So if I send a mail to otrs(a)mydomin.com that should be converted as a ticket When I send a mail ticket is not being created The POP3 account is open for all there is not restriction When I checked the logs it says Fetch mail{116}..Auth failed for the following users So any one tell me the exact procedure for POP3 to work properly I refered the OTRS guide for the same... But not working for me... Any one try to help me out Regards Sabeer

1 0

Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581.
by Vince Deli 08 May '08

08 May '08

Whenever I try to access a test stat from the Web interface, I get this error message. SOFTWARE ERROR: Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. Is there anyone here on the list that has experienced this? I get the error no matter which user I use, even root. The line that the error message refers to in Stats.pm is: if ($TimePeriod / ($ScalePeriod * $Count) > ($Self->{ConfigObject}->Get('Stats::MaxXaxisAttributes') || 100) We have other saved stats that work fine and all I really want to do is to delete the problematic stat. Any help will be appreciated. Thanks _________________________________________________________________ Get Free (PRODUCT) RED™ Emoticons, Winks and Display Pics. http://joinred.spaces.live.com?ocid=TXT_HMTG_prodredemoticons_052008

1 0

Replacing from address when replying to a ticket
by Niels Haagsma 08 May '08

08 May '08

Hello, As we have many email accounts coming into OTRS and we have to reply with the same to address for every email account. I have edited AgentTicketCompose to replace the from address with the original to address. Now I have a problem when a ticket arrives with the mail address in CC, the from address is not correct. How do I always replace the right address?

1 0

Make Agent Select Note Type
by Craig Meirick 08 May '08

08 May '08

Greetings, Is it possible to make an Agent make a selection of a note-type (internal or external) before submitting the note? I would like to force the Agent to consciously make a decision between the internal or external before submitting the note. If this isn't possible, where is the appropriate place to request this type of feature for future releases? TIA, Craig >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<

2 1

Create ticketacl for internal-note
by Michel Araujo Neves 08 May '08

08 May '08

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 how to create a ticketacl which allows view internal notes only for a group suport? is this possible ? -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (GNU/Linux) Comment: Using GnuPG with Fedora - http://enigmail.mozdev.org iD8DBQFIIkaCVRcNhOMnVz8RAtwxAJwMZ+5JSkSgdsXNZ8r+rPPQuG8/HgCglQZI E1qzOIk/PJy89KjHZxvJKi8= =Eone -----END PGP SIGNATURE-----

1 0