May 2008 - otrs - OTRS mailing lists

Problem with HTTPS part 2
by Matias N. Sliafertas 07 May '08

07 May '08

hello list, I am a user of OTRS and I'm having a problem, when I install the OTRS in standalone mode works https without any kind of problem, but when I install the OTRS on servers that have at least 1 virtual host this does not work at https, someone knows that it can be -- ----------------------------------------------------------- ----------------------------------------------------------- Matias N. Sliafertas

1 0

how to avoid send emails
by Operacion Control 07 May '08

07 May '08

Hi guys I would like to know if OTRS could be set up to avoid send email to customer. Currently we are supporting several call shops without internet service, just using telephone lines. The user agents notifications must be kept but the notifications to customer must be cancelled. I did look for at SysConfig but I only found check MX & check mail address. If source code must to be modified, please point me where to do that. Thanks a lot. Carlos Oper & Control ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ

2 1

Agent statistics
by Lars Jørgensen 07 May '08

07 May '08

Hi. I'm having trouble with the statistics module. My supervisor would like a daily report showing each agent and how many tickets he/she has closed. The supervisor would also like to be able to specify longer periods of time for the report, like a month or three months. Is this possible? -- Lars

3 3

Re: [otrs] Invalid OTRS@localhost.
by LQ Marshall 07 May '08

07 May '08

'localhost.' isn't a valid address in most systems. You need to update your queue's addresses. (Admin|Queues, I think) Q out... Tony Canale wrote on 5/6/08 14:10 > >The "Empty answer" and the >"Forward" links don't work, >this is what it says when we >click on it, > > FROM: OTRS >System <otrs@localhost> > * invalid >otrs@localhost (Invalid >syntax)! >the local host address is >valid.can you please >help?thanks, >-Tony

2 1

invalid syntax
by Tony Canale 06 May '08

06 May '08

The "Empty answer" and the "Forward" links don't work, this is what it says when we click on it, on the FROM field it; FROM: OTRS System <otrs@localhost> * invalid otrs@localhost (Invalid syntax)! I checked the sysconfig and the otrs@localhost is a valid email address Can you please help? Thanks, -Tony _________________________________________________________________ With Windows Live for mobile, your contacts travel with you. http://www.windowslive.com/mobile/overview.html?ocid=TXT_TAGLM_WL_Refresh_m…

1 0

Group Selection on new Account Creation From
by Rodrigo Pereira 06 May '08

06 May '08

Hi, I have some groups created, to which belong some queues. When a customer accesses the customer account creation form, I want him to be able to select, via dropdown box, a specific type of group, and then have OTRS automatically make the correct CustomerUser<->Group assignment, according to that selection. I've been looking inside the code for this, but it's still not clear to me what the best approach would be for this. Any hints? TIA, rodrigo -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.

1 0

Invalid OTRS@localhost.
by Tony Canale 06 May '08

06 May '08

The "Empty answer" and the "Forward" links don't work, this is what it says when we click on it, FROM: OTRS System <otrs@localhost> * invalid otrs@localhost (Invalid syntax)! the local host address is valid.can you please help?thanks, -Tony _________________________________________________________________ With Windows Live for mobile, your contacts travel with you. http://www.windowslive.com/mobile/overview.html?ocid=TXT_TAGLM_WL_Refresh_m…

1 0

Mass Actions
by gen＠gentube.com 06 May '08

06 May '08

I have an installation that was used for testing. I'm ready to clear its queues and start using it for production. There are several hundred open tickets there now. Is there a way to close a large number of tickets quickly, without having to click through every mail and deal with the pop-up? ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.

2 1

Ticket creation debugging
by Sven Schlüter 06 May '08

06 May '08

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi All, I would like to debug the ticket-creation-process. I mean, what happened when the system fetch mails via pop3, create a ticket id, a ticket number, send mails to queue owners, put the mail into the database. I am specialy interested in debugging between "send mails to queue owners" and the following parts. anybody a hint for me? thanks xSven Schlüter Technischer Consultant THE BRISTOL GROUP Deutschland GmbH Enterprise IT-Security Provider Sven Schlüter, Technischer Consultant Robert-Bosch-Straße 11 63225 Langen Telefon +49 (0) 6103 20 55 300 Telefax +49 (0) 6103 70 27 87 IT-Security 24h Notrufnummer 0900-1192022-001 (1,99€/min) Sven.Schlueter(a)bristol.de www.bristol.de PGP Fingerprint: 5394 1967 6D5C 59CA 4250 5C54 37A9 7B9D F7FD F7A4 *************************************************************************************** Die BRISTOL GROUP plant, liefert, installiert und wartet die wichtigen IT-Sicherheitskomponenten für einen stabilen und zuverlässigen Netzwerkbetrieb. Wir beschäftigen uns ausschliesslich mit referenzierten und bewährten Speziallösungen für die IT-Sicherheit. *************************************************************************************** Geschäftsführung: Ruth Townsend, Susanne Daum HRB 34479, Amtsgericht Offenbach am Main - --------------------------------------------------------------------------------------------------------------------------- Die Information in dieser E-Mail ist vertraulich und exklusiv für den Adressatenkreis bestimmt. Unbefugte Empfänger haben kein Recht, vom Inhalt Kenntnis zu nehmen, fehlgeleitete E-Mails sind sofort zu löschen. Weiterleiten oder Kopieren darf, auch auszugsweise, nur mit ausdrücklicher, schriftlicher Einwilligung der BRISTOL GROUP DEUTSCHLAND GmbH erfolgen. In jedem Fall ist sicherzustellen, dass keinerlei inhaltliche Veränderungen erfolgen. Die BRISTOL GROUP DEUTSCHLAND GmbH ist von der Richtigkeit des Inhalts und der Übertragung dieser E-Mail überzeugt. Eine Haftung dafür ist jedoch ausgeschlossen. This is a confidential communication intended only for the named addressee. If you have received this communication in error, please notify us and return and delete it without reading it. This e-mail may not be disclosed, copied or distributed in any form without the obtained permission in writing of BRISTOL GROUP DEUTSCHLAND GmbH. In any case, it may not be altered or otherwise changed. Whilst BRISTOL GROUP DEUTSCHLAND GmbH believes that the information is correct at the date of the e-mail, no warranty and representation is given to this effect and no responsibility can be accepted by THE BRISTOL GROUP DEUTSCHLAND GmbH . - --------------------------------------------------------------------------------------------------------------------------- -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIIIS0N6l7nff996QRAqqSAKCMgTco4roqUuY7+rOvFTWMX5DUPwCeLN+L CNIkydSnzw1LlztjrOQrD1w= =NgZZ -----END PGP SIGNATURE-----

1 0

Attachment Issues
by Aleem Mohamed 06 May '08

06 May '08

Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time!

2 4