December 2009 - otrs - OTRS mailing lists

Content-type application/json ...
by Kiffin Gish 09 Dec '09

09 Dec '09

I noticed in the JSON requests that the content-type is set to text/plain. Shouldn't it be application/json? -- Kiffin Gish <Kiffin.Gish(a)planet.nl> Gouda, The Netherlands

2 2

Mem Leak Returned?
by annihotrs＠gallery-obscure.de 09 Dec '09

09 Dec '09

Can somebody explain this to me? top: PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 19729 www-data 20 0 325m 137m 544 S 0 27.5 0:00.35 apache2 19730 www-data 20 0 551m 141m 2988 S 0 28.4 0:03.53 apache2 19731 www-data 20 0 615m 141m 2992 S 0 28.4 0:03.65 apache2 19732 www-data 20 0 551m 141m 2992 S 0 28.4 0:03.53 apache2 ipcs: ------ Shared Memory Segments -------- key shmid owner perms bytes nattch status 0x02a6232a 0 www-data 777 1 0 0x02a622c6 32769 www-data 777 32768 0 ------ Semaphore Arrays -------- key semid owner perms nsems 0x00000000 7208960 www-data 600 1 0x00000000 7241729 www-data 600 1 0x00000000 7274498 www-data 600 1 0x00000000 7307267 www-data 600 1 0x00000000 7340036 www-data 600 1 0x00000000 7372805 www-data 600 1 0x00000000 7405574 www-data 600 1 0x00000000 7438343 www-data 600 1 0x00000000 7471112 www-data 600 1 0x00000000 7503881 www-data 600 1 ------ Message Queues -------- key msqid owner perms used-bytes messages Atm this is a standard OTRS setup on Ubuntu 8.4 with Apache2. Changed no configs yet except those described in the INSTALL read me file. Regards, annih

2 1

Raw queue ticket generation stopping
by Otrs User 09 Dec '09

09 Dec '09

Hi All I have just installed OTRS 2.4.5 on windows machine and did basic configuration. A ticket is generated automatically when new mail is received in RAW .Can I stop this and create a ticket only when when moved to a specifc queue (Eg Queue which i created Active calls) Thanks

2 5

Ticket Lenght and Queues and Emails & Queues
by benjamin anamoah 08 Dec '09

08 Dec '09

Hello, Thanks Ilya for your reply. I mean the set of numbers that uniquely identify a new ticket. It is too long and i want to knw if the system will permit that the Administrator of the system can make them a little shorter. With the auto responses (auto replies) can you please elaborate on how i can set up the SMTP server. I know how to create Queues and set Auto responses for those queues at the "localhost/otrs/index.pl?Action=AdminQueueAutoResponse", but it does not work still. That was when you cam up with your suggestion. Now, can you please take me through step by step so that i can try you approach starting from what to do first and the next. Thanks soo much. Benjamin --- On Tue, 12/8/09, otrs-request(a)otrs.org <otrs-request(a)otrs.org> wrote: From: otrs-request(a)otrs.org <otrs-request(a)otrs.org> Subject: otrs Digest, Vol 15, Issue 31 To: otrs(a)otrs.org Date: Tuesday, December 8, 2009, 5:55 AM Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: email to queue (Michael Mayaka) 2. Re: email to queue (Arnold Ligtvoet) 3. Tickets for mass incidents (?????? ?????) 4. Ticket Solution time for opening a closed ticket (Rabi Pandey) 5. sendmail with SMTP failure (hpsbigcat) 6. sendmail with SMTP failure (hpsbigcat) 7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah) 8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev) ---------------------------------------------------------------------- Message: 1 Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT) From: Michael Mayaka <mikemayaka(a)yahoo.co.uk> Subject: Re: [otrs] email to queue To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <521393.68135.qm(a)web28508.mail.ukl.yahoo.com> Content-Type: text/plain; charset="utf-8" I've used pop3 with an exchange server..works perfect. Michael

1 0

Re: [otrs] otrs Digest, Vol 15, Issue 31
by benjamin anamoah 08 Dec '09

08 Dec '09

Hello, Thanks Ilya for your reply. I mean the set of numbers that uniquely identify a new ticket. It is too long and i want to knw if the system will permit that the Administrator of the system can make them a little shorter. With the auto responses (auto replies) can you please elaborate on how i can set up the SMTP server. I know how to create Queues and set Auto responses for those queues at the "localhost/otrs/index.pl?Action=AdminQueueAutoResponse", but it does not work still. That was when you cam up with your suggestion. Now, can you please take me through step by step so that i can try you approach starting from what to do first and the next. Thanks soo much. Benjamin --- On Tue, 12/8/09, otrs-request(a)otrs.org <otrs-request(a)otrs.org> wrote: From: otrs-request(a)otrs.org <otrs-request(a)otrs.org> Subject: otrs Digest, Vol 15, Issue 31 To: otrs(a)otrs.org Date: Tuesday, December 8, 2009, 5:55 AM Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: email to queue (Michael Mayaka) 2. Re: email to queue (Arnold Ligtvoet) 3. Tickets for mass incidents (?????? ?????) 4. Ticket Solution time for opening a closed ticket (Rabi Pandey) 5. sendmail with SMTP failure (hpsbigcat) 6. sendmail with SMTP failure (hpsbigcat) 7. Ticket Lenght and Queues and Emails & Queues (benjamin anamoah) 8. Re: Ticket Lenght and Queues and Emails & Queues (Ilya Kornev) ---------------------------------------------------------------------- Message: 1 Date: Tue, 8 Dec 2009 07:16:48 +0000 (GMT) From: Michael Mayaka <mikemayaka(a)yahoo.co.uk> Subject: Re: [otrs] email to queue To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Message-ID: <521393.68135.qm(a)web28508.mail.ukl.yahoo.com> Content-Type: text/plain; charset="utf-8" I've used pop3 with an exchange server..works perfect. Michael

2 1

Ticket Lenght and Queues and Emails & Queues
by benjamin anamoah 08 Dec '09

08 Dec '09

Hello I want to know if the length of the tickets can be customized so that the length minimized or shortened? Secondly, i want to know the easiest way that i can get my auto response to run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you. Anamoah Benjy

2 1

sendmail with SMTP failure
by hpsbigcat 08 Dec '09

08 Dec '09

Dear All, I've experienced a problem: All of my queues has it's own email address, and the sender account is available. When I compose or forward a ticket from these queues, then will get a error message "Message: Can't use from ' queue-address(a)exsample.com': 4545.7.3 Client does not have permission to Send As this sender." I am running an other OTRS with connect to the same email system and it's works fine. I've no idea where need I check and configure. Have any one can help me? Thanks advance. -- Tiger He hpsbigcat(a)gmail.com

1 0

sendmail with SMTP failure
by hpsbigcat 08 Dec '09

08 Dec '09

Dear All, I've experienced a problem: All of my queues have indival email addresses, and the sender account is avalidable. When I compose an answer or forward to other email address, OTRS prompt a error message "Can't use from 'queue-A(a)exsample.com': 4545.7.3 Client does not have permission to Send As this sender." I have an other OTRS -- Tiger He hpstiger(a)gmail.com

1 0

Ticket Solution time for opening a closed ticket
by Rabi Pandey 08 Dec '09

08 Dec '09

Hi There, We are having this issue with OTRS which I think is a bug but wanted to ask otrs community. When a ticket is closed, all SLAs are set to 0. Then if an agent or client opens this closed ticket, SLA 1 & SLA 2 are activated and clock starts ticking. However SLA 3 is not activated. My understanding is that if a ticket is re-opened, all 3 SLAs should be activated. Am I wrong in this assumption? Thanks for your help. Rabi

1 0

Tickets for mass incidents
by Михаил Лукин 08 Dec '09

08 Dec '09

Hi, I need an advice on creating a ticket for an incident when whole company/customer user group is affected. -- regards, Mikhail

1 0