April 2009 - otrs - OTRS mailing lists

How to change the text "New message" in the Navigation Bar in right corner!!
by Sachin 22 Apr '09

22 Apr '09

Somebody please help me to change the text "New message". I want it to display "New Ticket" instead. Which file do i change. I could not find it in sysconfig.

3 2

No Move Notification to Queue Owner
by Michael Abboud 22 Apr '09

22 Apr '09

Greetings to the list from Sydney, Australia, This is my first post, so please be patient! I'm running OTRS v2.3.3 on Linuxx Centos v5.2 I do not get notifications when I move tickets from the Raw queue to my own MA queue. Other notifications work fine, such as New Ticket in Raw, Ticket Followup notifies etc. So I'm confident SMTP / mail settings are in order. In the OTRS System Log, I see the following messages: Mon Apr 20 20:09:23 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Mon Apr 20 20:09:17 2009 notice OTRS-CGI-10 Can't find notification for Agent::ResponsibleUpdate and el, try it again with en! Mon Apr 20 19:56:55 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! ...and Sat Apr 4 19:21:41 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! Sat Apr 4 19:20:45 2009 notice OTRS-CGI-10 Can't find notification for Agent::Move and el, try it again with en! I have customised the notification messages for the en::Agent::Move and el::Agent::Move locales (not sure why I did it for the el locale, but anyway). I get no notifies. Is there somewhere else I need to check? Many thanks, Michael

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[OTRS]Configure OTRS for SQlserver 2005
by abhilash potlapalli 22 Apr '09

22 Apr '09

Hi All, Can some one help me with configuring OTRS:ITSM for sqlserver 2005. i have tried to do the same with changing config.pm in kernel folder; but getting "Page cannot be displayed"message.if some one can guide me to overcome this problem that will be helpful. Thanks a lot Abhilash Cricket on your mind? Visit the ultimate cricket website. Enter now! Now surf faster and smarter ! Check out the new Firefox 3 - Yahoo! Edition http://downloads.yahoo.com/in/firefox/

2 1

Error: No Subaction!!
by Stephen Carins 22 Apr '09

22 Apr '09

im getting this after upgrading Error: No Subaction!! Comment: Please contact your admin Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.3 OS: linux Time: Wed Apr 22 15:16:10 2009 Message: No Subaction!! Traceback (7082): Module: Kernel::Output::HTML::Layout::CustomerError (v1.110.2.6) Line: 3936 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.35) Line: 423 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.35) Line: 857 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.41) Line: 185 Module: ModPerl::RegistryCooker::run (v1.41) Line: 185 Module: ModPerl::RegistryCooker::default_handler (v1.41) Line: 153 Module: ModPerl::Registry::handler (v1.99) Line: 16 any ideas would be appreciated cheers Steve

1 0

Error upon using OTRS
by John Rehill 22 Apr '09

22 Apr '09

Hey all, I'm trying to finish off a configuration of OTRS however I'm having trouble finishing a few things, the process was started by someone who has now left and so I'm trying to fill in the blanks. Anyway every time I access OTRS even bring up the login screen I get an error message: otrs OTRS-CGI-10[778]: [Error ][Kernel::System::CustomerUser::LDAP::new][Line:144]: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Here is the current Config.pm LDAP: 87. # ----------------------------------------------------- # 88. # LDAP Confiiguration allowing customers to authenitcate back to 89. # active directory 90. # ----------------------------------------------------- # 91. 92. $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; 93. $Self->{'Customer::AuthModule::LDAP::Host'} = 'hostname.company.org.au'; 94. $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=company,dc=org,dc=au'; 95. $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; 96. $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=useraccount,ou=Groupname1,ou=Groupname2,ou=MyBusiness,dc=company,dc= org,dc=au'; 97. $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'userpassword'; 98. 99. #CustomerUser 100. #(customer user database backend and settings) 101. $Self->{CustomerUser} = { 102. Module => 'Kernel::System::CustomerUser::LDAP', 103. Params => { 104. Host => 'hostname.company.org.au', 105. BaseDN => 'DC=company,DC=org,DC=au', 106. SSCOPE => 'sub', 107. UserDN => 'cn=useraccount,ou=Groupname1,ou=Groupname2,ou=MyBusiness,dc=companyname ,dc=org,dc=au', 108. UserPw => 'userpassword', 109. AlwaysFilter => '', 110. SourceCharset => 'utf-8', 111. DestCharset => 'iso-8859-1', 112. Params => { 113. port => 389, 114. timeout => 120, 115. async => 0, 116. version => 3, 117. debug => 8, 118. }, 119. }, 120. # Customer unique id 121. CustomerKey => 'sAMAccountName', 122. # customer # 123. CustomerID => 'mail', 124. CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], 125. CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], 126. CustomerUserSearchPrefix => '', 127. CustomerUserSearchSuffix => '*', 128. CustomerUserSearchListLimit => 250, 129. CustomerUserPostMasterSearchFields => ['mail'], 130. CustomerUserNameFields => ['givenname', 'sn'], 131. Map => [ 132. # note: Login, Email and CustomerID needed! 133. # var, frontend, storage, shown, required, storage-type 134. #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], 135. [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], 136. [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], 137. [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], 138. [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], 139. [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], 140. #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], 141. #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], 142. #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], 143. ], 144. }; 145. 146. # ----------------------------------------------------- # 147. # End of LDAP Configuration 148. # ----------------------------------------------------- # NOTE: I have replaced certain values with hostname, company, useraccount, userpassword, Groupname1, Groupname2 but I hope you can get the jist of the config. I have included line numbers as they are in the config so hopefully it won't screw up with the sending of the email. Can anyone point out any errors in the config? Thanks. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Confidentiality: This e-mail is from the Adelaide Festival Centre. The contents are intended only for the named recipient of this e-mail. If the reader of this e-mail is not the intended recipient you are hereby notified that any use, reproduction, disclosure or distribution of the information contained in the e-mail is prohibited. If you have received this e-mail in error, please reply to us immediately and delete the document from your system. Any personal views expressed in this communication are those of the individual sender unless the sender expressly states them to be the views of the Adelaide Festival Centre. No liability will be accepted for any loss or damage whatsoever (whether direct or consequential) resulting from the use of the email or any attached files.

1 0

Got no SendmailObject!
by rallison 21 Apr '09

21 Apr '09

Got no SendmailObject! at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Ticket/Event/ArticleSearchIndex.pm line 32. How to fix? Regards, Ram

1 0

Unable to send mail from OTRS
by rallison 21 Apr '09

21 Apr '09

OTRS, I added this code with the correct Host, AuthUser & Password to the sendmail.pm file but I am still not able to send mail from OTRS. I am able to receive mail with no problem. Any suggestions? # SendmailModule $Self->{"SendmailModule"} = "Kernel::System::Email::SMTP"; $Self->{"SendmailModule::Host"} = "mail.example.org"; $Self->{"SendmailModule::AuthUser"} = "username"; $Self->{"SendmailModule::AuthPassword"} = "password"; $Self->{'SendmailModule::Port'} = '25'; Regards, Ram

3 3

Re: [otrs] PDF font configuration
by Tijmen de Mes 21 Apr '09

21 Apr '09

Hi, I'am having the same problem, I didn't found a solution for it. Tijmen Diego Giardinetto wrote: > Hi, > installing otrs, i have a problem with pdf table report: characters have > lot of distance between each one. Any idea? > > Thx, > Diego > > -- > Diego Giardinetto > Junior SysAdmin @ ZephirWorks > email: diego.giardinetto<at>zephirworks.com > mobile: +39 328 06 81 489 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

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How about using uservoice.com for feature requests?
by Musolino, Vincent 21 Apr '09

21 Apr '09

Hello, I found that http://uservoice.com is a really neat way of presenting feature requests and allow the community to vote on what it thinks is the most important for its (global) needs. They even have OpenSource plans: http://uservoice.com/for/opensource :-) Just an idea. V.

2 1

Bulk-action and Compose Answer
by Luboš Novobilský 21 Apr '09

21 Apr '09

Hi all, please excuse my English. I would like ask whether is possible to send the Response more than one Ticket. For Example: I have twenty Tickets with the same Problem from different Clinets. I want to compose Answer and send this Answer from all Tickets all at once. Is it possible send this Ansver via Bulk-action Module? Is it possible combine Bulk-action Module with Compose Answer (email) Module? I thank you for your advice Lubos Novobilsky lnovobilsky(a)802.cz

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