April 2009 - otrs - OTRS mailing lists

Fwd: Red Alert with more than 200 services
by Ronaldo Richieri 20 Apr '09

20 Apr '09

Hi I'm installing an OTRS for a Brazillian University called Estácio de Sá. They have already more than 200 services registered. After we reached 200 hundred services, the system is showing a red alert that you can see in the image attached, at the <CUSTOM> user edit escreen in "Customer User <--> Service". Is this a dangerous thing? Why is this message showing to us? thanks, Ronaldo Richieri -- Ronaldo Richieri (15) 8818-2009 -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil

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Re: [otrs] changing ticket priority
by Lars Jørgensen 20 Apr '09

20 Apr '09

Hi mani, Please reply to the list also so others can benefit. Most actions in otrs requires an accompanying note. Just put in the reason why you updated the priority. at the bottom of the note screen you will find the field to change the priority. Lars Den 20/04/2009 kl. 00.27 skrev "Mani Padisetti" <mani.prasad(a)digitalarmour.com.au >: > Thank you Lars for yr help. Kind of you. > > Am not sure what I am not doing. In the zoomed view, I can see > "priority" but that is only to add a note...what I need is to be > able to > change the priority from "normal" to "high" etc. Can you pls let me > know > how to do that > Rgds > Mani > > -----Original Message----- > From: Lars Jørgensen [mailto:ITLJ@gyldendal.dk] > Sent: Monday, 20 April 2009 7:07 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] changing ticket priority > > Hi Mani, > > Usually there is an option in the zoomed view if the ticket, but I > think > you have to be the owner of the ticket or have sufficient > permissions to > change the priority. > > Also, you can change priority by adding a note to the ticket. > > > Lars > > Den 19/04/2009 kl. 22.44 skrev "Mani Padisetti" > <mani.prasad(a)digitalarmour.com.au<mailto:mani.prasad@digitalarmour.com.a > u>>: > > Morning. Sorry if this is a silly question but I couldn’t find > instructions/help on how to change the priority for a ticket, when we > work on the ticket. Can you pls advise? Many thanks > > Regards > Mani > > > > P Please do not print this email unless it is absolutely necessary. > Spread environmental awareness. > --- > --------------------------------------------------------------------- > --- > --------------------------------------------------------------------- > ---------------- > This electronic message transmission contains information that is > confidential or privileged. The information is intended to be for the > use of the individual or entity named above. If you are not the > intended > recipient, be aware that any disclosure, copying, distribution, or use > of the contents of this information is prohibited. If you have > received > this transmission in error, please notify us by telephone immediately > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: <http://otrs.org/> http://otrs.org/ > Archive: <http://lists.otrs.org/pipermail/otrs> > http://lists.otrs.org/pipermail/otrs > To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> > http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > <OTRS.JPG>

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Autoanswers and notifications as bounce-massages
by Markus Nagel 20 Apr '09

20 Apr '09

Hello list, does anybody know if it is possible to configure the autoanswers and notifications not as bounce-messages but as simple answers. In the moment, all autoanswers seem to be buildt as bounces or identified as bounces which not every recipient seems to like. Thanks for your help in advance Markus Nagel

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Re: [otrs] How to send automatic notification to other email
by Musolino, Vincent 20 Apr '09

20 Apr '09

How about internal mailing lists containing both addresses? Would that work? -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: lundi, 20. avril 2009 13:04 To: otrs(a)otrs.org Subject: otrs Digest, Vol 7, Issue 51 Date: Mon, 20 Apr 2009 13:03:44 +0200 From: Luca Maranzano <liuk001(a)gmail.com> Subject: [otrs] How to send automatic notification to other email address To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <68559cef0904200403m6327756w2d424d4077be05d9(a)mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hello all, we are using OTRS 2.3.4. We would like to be able send automatic notifications about new and closed tickets to some further external email addresses, in addition to the notification already sent to the customer user who opened the ticket. For example: if user foobar(a)domain.com send an email to myqueue@otrs for opening a ticket, I'd like that new ticket notification is sent both to user foobar(a)domain.com and to other.address(a)othersite.com. I've looked at the Auto Reponse configuration but it seems it is not possible to alter the To/Cc filed of the mail. I've looked also at the generic agent, but I didn't find a simple way of doing this. Is there some other simple method to accomplish this? Thank you in advance! Best regards, Luca

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How to send automatic notification to other email address
by Luca Maranzano 20 Apr '09

20 Apr '09

Hello all, we are using OTRS 2.3.4. We would like to be able send automatic notifications about new and closed tickets to some further external email addresses, in addition to the notification already sent to the customer user who opened the ticket. For example: if user foobar(a)domain.com send an email to myqueue@otrs for opening a ticket, I'd like that new ticket notification is sent both to user foobar(a)domain.com and to other.address(a)othersite.com. I've looked at the Auto Reponse configuration but it seems it is not possible to alter the To/Cc filed of the mail. I've looked also at the generic agent, but I didn't find a simple way of doing this. Is there some other simple method to accomplish this? Thank you in advance! Best regards, Luca

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Re: [otrs] [dev] bulk change (pending time)
by Frans Stekelenburg 20 Apr '09

20 Apr '09

Martin, It is always wonderful to receive good news on a nice and sunny day! So thank you, and of course now I can't wait until it's 1-7 ;-) We'll start making migration plans. Kindest regards, Frans > -----Original Message----- > From: dev-bounces(a)otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of > Martin Edenhofer > Sent: vrijdag 17 april 2009 15:49 > To: Development community of OTRS.org > Subject: Re: [dev] bulk change (pending time) > > Hi Frans, > > good news! ;) > > > > - Bulk change 'Pending Time'. I can bulk change to state Pending, > > but this is little helpful without the ability to actual pend into > > the future > > This feature (any many more) is in the upcoming OTRS 2.4 (beta1 > 2009-04-20, stable 2009-07-01). > > See also: http://users.otrs.com/~me/bulk-2.4.png > > > - Frontend::Agent::Ticket::ViewBulk - it is missing I think, unlike > > for other screens. And that is a pity. It would be very helpful to > > be able to adjust the fields for this screen as well (like for point > > 1) > > Done in upcoming 2.4. :) > > > - And of course the select all tickets at once (a grease monkey > > workaround exists for firefox) > > > > There is also a new feature in 2.4. You can switch at runtime in any > ticket overview screen between S/M/L view and you will have the bulk > action (with select all) in any ticket overview (QueueView, Locked > Ticket, Search Result, ...) > > http://users.otrs.com/~me/overview-s-2.4.png > http://users.otrs.com/~me/overview-m-2.4.png > > I hope this info will help you a litte bit more! :) > > -Martin > > On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote: > > > Hi, > > > > It appears that the bulk feature still is a bit a underdeveloped > > child of this fine product. > > > > The following features I would expect to find (amazing it still is > > not a FAQ ;-)) but am not able to do: > > > > - Bulk change 'Pending Time'. I can bulk change to state > > Pending, but this is little helpful without the ability to actual > > pend into the future > > - Frontend::Agent::Ticket::ViewBulk - it is missing I > > think, unlike for other screens. And that is a pity. It would be > > very helpful to be able to adjust the fields for this screen as well > > (like for point 1) > > - And of course the select all tickets at once (a grease > > monkey workaround exists for firefox) > > > > I have searched the lists, but besides similar questions asked > > before, not found useful info. > > If anybody has made some changes to his OTRS instance for Bulk > > function, especially the first one, I would be happy to share > > details!! > > > > > > Much obliged, > > > > > > gr, > > Frans > > > > --------------------------------------------------------------------- > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/

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where i can get otrs 2.4
by Jeffery Chen Fan 20 Apr '09

20 Apr '09

where i can get otrs 2.4.. I need some new feature. like bulk action. -- Jeffery ___ /\__\ "What is the world coming to?" \/__/

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changing ticket priority
by Mani Padisetti 19 Apr '09

19 Apr '09

Morning. Sorry if this is a silly question but I couldn't find instructions/help on how to change the priority for a ticket, when we work on the ticket. Can you pls advise? Many thanks Regards Mani P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. ------------------------------------------------------------------------ ------------------------------------------------------------------------ ---------------- This electronic message transmission contains information that is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution, or use of the contents of this information is prohibited. If you have received this transmission in error, please notify us by telephone immediately

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PDF print, chinese font can not display in PDF.
by Jeffery Chen Fan 18 Apr '09

18 Apr '09

PDF print, chinese font can not display in PDF. -- Jeffery ___ /\__\ "What is the world coming to?" \/__/

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Upgrade OTRS2.2.7 on UBUNTU to 2.3.4
by Trasschaert Karl 17 Apr '09

17 Apr '09

HI, I'm using otrs 2.2.7 on a ubuntu 8.04, OTRS has been instaled from APT. How can i upgrade OTRS to version 2.3.4 ? Thx in advance Karl _________________________________________________________________ 100% GRATUIT: tout ce dont vous avez besoin sur le net et sur votre PC ! http://www.microsoft.com/belux/fr/windows/windowslive/default.aspx

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