August 2014 - otrs - OTRS mailing lists

Re: [otrs] : Empty "SearchTab"
by S.Krueger＠aswo.com 20 Aug '14

20 Aug '14

Hi ! yes, the same problem with the default skin(s). Stefanie Message: 3 Date: Wed, 20 Aug 2014 03:18:10 +0200 From: Florian Edlhuber <florian.edlhuber(a)gmx.de> Subject: Re: [otrs] : Empty "SearchTab" To: otrs(a)otrs.org Message-ID: <1408497490.509545.40232974.571.2(a)otrs.edlhuber.net> Content-Type: text/plain; charset="utf-8" Hi, 19.08.2014 19:10 - S.Krueger(a)aswo.com schrieb: > Hi ! > > after updating to version 3.3.8 the tab for "FulltextSearch" is empty. > The function is still there , but the tabname is not there. > Where can I "rename" it ?! it seems that you have your own skin/theme. is it working with default skin? old skins are not compatible. Flo -- Florian

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Empty "SearchTab"
by S.Krueger＠aswo.com 20 Aug '14

20 Aug '14

Hi ! after updating to version 3.3.8 the tab for "FulltextSearch" is empty. The function is still there , but the tabname is not there. Where can I "rename" it ?! Best regards, Stefanie Krüger

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dynamic field for problem resolution
by Justin Cole 19 Aug '14

19 Aug '14

I would like to enter several dynamic fields to use as problem resolution categories on ticket close. Generally, when closing a ticket, we actually reply to it with an email instead of actually using the “close” interface. This leaves me with a question of where I should add the dynamic fields in Frontend::Agent::Ticket::. Can someone point me in the right direction? Thanks! Justin Cole ECHO Labs LLC CONFIDENTIALITY NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.

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OTRS process management for public interface
by Ohliger, Christoph 19 Aug '14

19 Aug '14

Hi, does anyone knows a way to provide OTRS processes within the public interface ? We want to integrate some processes without any authentication ... regards Christoph

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Where are the Template Modules?
by Gerald Young 18 Aug '14

18 Aug '14

I had a post in a HowTo relating to Event Template Modules, and the current documentation references them: http://otrs.github.io/doc/manual/developer/3.3/en/html/otrs-module-layers.h… but the location of the source code for them isn't as visible (to me) on github as it was for cvs. Does someone know so I may update my (very old) links?

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Meaning of "Last..." in statistics
by Lars Jørgensen 17 Aug '14

17 Aug '14

Hi, When I select "Last 30 days", for instance, in a statistic to appear on the dashboard, it doesn't include today. It really is "Previous 30 days". Is this intentional, or am I missing something? It's not great for a live show of closed ticket, when you can't see today's action. -- Lars

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OTRS - Major performance improvement!
by AL 14 Aug '14

14 Aug '14

A way to improve the performance of OTRS: "ALTER TABLE `otrs`.`dynamic_field_value` ADD UNIQUE `field_id` ( `field_id` , `object_id` )" Regards, Andre Luerssen

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Is there a way to set a dynamic field to NULL via a Generic Agent job?
by Bogdan Iosif 12 Aug '14

12 Aug '14

Hi all, The job config UI provides only a textbox which, if completed will lead to the DF being set to the completed value and if left empty will lead to the DF not being touched by the job. I'm hoping there's some magic value (i.e. __NULL__) which, if provided, will do what I need. Thanks, Bogdan

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Cycling dependancy in parent relationship
by Marwan Rabbâa 12 Aug '14

12 Aug '14

Hi, I have implemented relationship between ticket (parent/child). However, I have a problem. This schema is legal, against OTRS relationship : - A, parent of B - B, parent of C - C, parent of A The relationship C parent of A create a circular dependancy. Has anybody thought about a solution to avoid this dependancy. Regards,

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Can't login into fresh install, Windows 2012, IIS
by Elmar A. 07 Aug '14

07 Aug '14

Hi, I'm trying to install/configure OTRS on a Windows Server 2012 with IIS (and MSSQL as RDBMS). So far, the install itself succeeded, the database has been created etc. (i.e: I stepped through install.pl). But when I try to login with root@localhost and the given password the login-form just reappears, as if I just opened the page. If I enter a wrong password, an error message is shown "your password is wrong" etc. After a login with the correct credentials OTRS at least creates some rows in the sessions tables, so to some extent the login is being processed. Also, otrs.log contains one line for each "login": [Wed Aug 6 12:10:42 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: x.x.x.x). otrs.log.error has no specific errors (only "SecureMode active", because I tried to access install.pl). Is there a way to get a more verbose logging? I found something like $Self->{Debug} = 3; for Config.pm, but this logs only (a lot of) calls to Config.pm->Get into otrs.log.error. For me the problem looks like as if the server does not tell the browser about the session that's being created for the user: No Session-Key/redirect in URL, no Cookie sent in Response-Header (even after setting SessionUseCookie = 1;), and showing the login form as if I'm not logged in, i.e.: no valid session. What should usually happen after login? Which URL should be accessed, what does a valid URL with session key look like? I could try to manually type in the url with the session key from the database, maybe it's just a redirect problem? Or maybe someone has even a concrete idea what's wrong, googling for "login does not work" is not very productive. Greetings Elmar

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