August 2014 - otrs - OTRS mailing lists

Disable sending e-mails when ticket response
by Alfredo Ricardo Morales Pérez 05 Aug '14

05 Aug '14

Hello, does any one knows who can I disable automatic sending e-mails when an agent respond a ticket? I only want to manage the tickets in my OTRS web platform and I want to disable this feature, I only want to send and email with an alert when a ticket have a response and a link with a quick acces to otrs. Also I want to disable ticket creation when a user send a email to postmaster, I only want to create tickets in OTRS web plataform. Thank you, have a great day!

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OTRS 3.3.8 auto lock
by Aaron Liu 05 Aug '14

05 Aug '14

Hi, I am using OTRS 3.3.8, and am experiencing an strange behaviour. I clicked Tickets -> Queue View -> Ticket number and then I navigated all of the sub menus, the ticket was locked by me after I clicked the Queue button (the button for moving tickets) but I didn’t click the “submit” button on the pop-up window. That is to say, I only browsed the pop-up window for the Queue and clicked the close button at the top right of the window, then the ticket was locked by me. Does it sound a right behaviour? Why is a ticked locked by just browsing some pop-up windows? Is there any config available to disable this? Thank you! Aaron

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Re: [otrs] different url company name, logo for customer portal in OTRS.
by Jan.Dreyer＠bertelsmann.de 04 Aug '14

04 Aug '14

Hi. Am 04.08.2014 um 13:14 schrieb Kiran Kotkar <kiran.k(a)spluspl.com<mailto:kiran.k@spluspl.com>>: We are 3 companies but we have a common OTRS tool with a common Database and we want our customers to see a different url company name, logo when they are on login page. Is it possible? Thank you for your time I solved a similar problem outside of OTRS with Apaches RewriteURL directive for the CSS. That won’t change the name though. Regards Jan Dreyer

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