January 2016 - otrs - OTRS mailing lists

OTRS-Dashboard
by Anton Kornexl 18 Jan '16

18 Jan '16

Hello, i have the following selectors in all dashboad sections (reminder, escaleted Tickets in My Queues (0) Tickets in My Services (0) Tickets in My Services (0) All tickets (3) Why are "Tickets in My Services" here two times. I don't need the "My Services" selector because no Services are defined. -- Mit freundlichen Grüssen Anton Kornexl stellv. Leitung Zentrum für Informationstechnologie und Medienmanagement Universität Passau Innstr. 33, 94032 Passau Telefon +49 (0)851/509-1812, Telefax +49 (0)851/509-1802 E-Mail: Anton.Kornexl(a)uni-passau.de

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Dynamic fields (or something like it) for agents?
by Alexandre Lima 14 Jan '16

14 Jan '16

Hello! I need to configure my OTRS but I'm having some problems... I thought that Dynamic Fields could solve them, but unfortunately it's not the case (until now). What I need to do is to use some ticket's information to make statistics, so I would have to mark the tickets that are important to me (like a checkbox) so I can filter them after. More precisely, I need to make a monthly report about those marked tickets. I would also need to add information to those marked tickets, I could use notes, but I was thinking about a agent side field, like a Dynamic Field that only agents can modify. After each month, I would like to filter the marked tickets and then use the information added by the agents to them to make statistics (how I would add this information is still a mystery to me). Do you have any idea about how could I do that? I hope I was clear about my problem :)

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Re: [otrs] Widget filters after OTRS 5 upgrade
by Kristofer Pettijohn 14 Jan '16

14 Jan '16

I still do not have a solution, and am unable to upgrade since these widgets are imperative to our users' use. On 01/14/2016 03:15 AM, Philipp Ghirardini wrote: > I have the same problem, after upgrading from 3.3.8 -> 4.x -> 5.0.5 > Deleting Kernel/Config/Files/ZZZAuto.pm didn't change anything. > > Some ideas? > > Regards Philipp

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the ticket closure.
by Hugo Cosme 14 Jan '16

14 Jan '16

Hello everybody , I'm new to the list and OTRS , but I wonder if it is possible to make the ticket closure, via email! TKS! Obrigado. Atenciosamente; Hugo Cosme (34)992573333

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Re: [otrs] otrs 5.0.5 - Import/export noch showing in frontend
by Julius Haake 13 Jan '16

13 Jan '16

Solved - resetting the Frontend::Admin::ModuleRegistration to factory-defaults brought the module back to life. How and why? No Idea!

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otrs 5.0.5 - Import/export noch showing in frontend
by Julius Haake 13 Jan '16

13 Jan '16

Dear List, the import-export-feature is not visible in OTRS. The Module is installed and the same version as OTRS / ITSM. ImportExport - v5.0.5 - installed. Reinstalling the module didnt bring any improvement. Any hint? BR Julius

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Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck
by DHilsbos＠performair.com 07 Jan '16

07 Jan '16

All; I have OTRS 5 Free installed, and I've started configuring it, but I'm getting something annoying. Several times per day it tries to send an email to root@localhost through our email system, with the following Subject: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck. Since our system is mostly Microsoft Exchange, it doesn't know what to do with it. I added the line recommended by reneeb on this forum: http://forums.otterhub.org/viewtopic.php?t=30820 (i.e. delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"}; added to Kernel/Config.pm), but that hasn't changed the situation. The emails don't appear every hour, but always shortly after 20 minutes after the hour. Thank you, Dominic L. Hilsbos, MBA, CSDA Director - Information Technology Perform Air International Inc. DHilsbos(a)PerformAir.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 545-2850 Fax: (480) 610-3501 www.PerformAir.com

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Re: [otrs] Help fresh installation of OTRS 5
by LQ Marshall 05 Jan '16

05 Jan '16

Dear Tailor, Your solution may, or may not, be simple. It could be configuration error in Apache (or simple file permissions) or if SELINUX is enabled on the system it could be blocking the access. (If you didn't disable it or set in permissive mode mode OS install with it enabled. OTRS is incompatible with SELINUX default setup.) No specific order...1. Should confirm that apache is functional. apache logs2. Check SELINUX status and disable (SEstatus may help in this - Suggest researching exact command for SuSe)3. File permissions allow access (ls -l). OTRS has a file permissions script I. the script folder... I think it's otrs.spermissions but you will need to know the users and groups which run on your system.4. Check error logs (most are in /var/logs/) The specifics are outside the scope of list as they pertain to the specific configuration of your system and the O/S running on it. I think the install document covers some of these items, in part. There are apache and Linux os lists which can help with the details. Look into your system logs and find error notices. They should direct your steps. -------- Original message -------- From: milind.tailor(a)mol-ips.com Date: 01/05/2016 00:14 (GMT-05:00) To: "User questions and discussions about OTRS." <otrs(a)otrs.org> Cc: otrs-bounces(a)otrs.org Subject: Re: [otrs] Help fresh installation of OTRS 5 Dear Marshall, Thanks for the reponse sorry but i am very new to Linux and otrs, kindly advise if i can share any file which would be helpful for investigation. Opensuse 13.2 Best Regards Milind Tailor Information Technology MOL-IPS India, Mumbai Centre Work : + 91 22 42478445 Website : http://www.molpower.com From: "LQ Marshall" <qmarshall(a)inetspace.net> To: "'User questions and discussions about OTRS.'" <otrs(a)otrs.org>, Date: 05-01-2016 03:39 Subject: Re: [otrs] Help fresh installation of OTRS 5 Sent by: otrs-bounces(a)otrs.org From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Sent: Monday, January 4, 2016 4:44 AM Subject: [otrs] Help fresh installation of OTRS 5 I am trying to install otrs 5 on opensuse, i have configured it. but when i try to browse localhost/otrs/installer.pl I get forbidden message you dont have access to localhost/otrs/installer.pl on this server Hum… Shot in the dark -- Folder/File permissions … SELinux configuration? More details would be useful.--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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"Ungültige dynamische Felder" - invalid dynamic fields
by Ralf Hildebrandt 05 Jan '16

05 Jan '16

otrs/index.pl?Action=AdminServiceCenter emits the following: Dynamische Felder 46 Werte in Dynamischen Feldern 0 Gruppen 19 Ungültige dynamische Felder 36 Werte in ungültigen dynamischen Feldern 0 which I guess translates to: dynamic fields 46 values in dynamic fields 0 invalid dynamic fields 36 values in invalid dynamic fields 0 but what are "dynamic fields" and "invalid dynamic fields"? Should I worry? How can I find the invalid dynamic fields? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt(a)charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

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Auto reply
by John Koch 05 Jan '16

05 Jan '16

Hi, How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-reply(a)domain.com we do not want to send the usual "new ticket confirmation" auto reply.

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