April 2003 - otrs - OTRS mailing lists

RE: [otrs] Stock Reports
by travis＠cloudmark.com 09 Apr '03

09 Apr '03

We are currently evaluating OTRS. The solution appears to be very good except the lack of robust reporting tools. I'm sorry to ask this question if it has already been answered before - What are the plans to add more reporting features in the future? Has someone created any tools for reporting other than the basic features shown in the OTRS demo? Any information in this area would help us evaluate this great solution. Thank you. Travis Murdock Cloudmark, Inc. travis(a)cloudmark.com _____ I've stopped 13,523 spam messages. You can too! Get your free, safe spam protection at www.cloudmark.com <http://www.cloudmark.com/spamnet?v1> <http://www.cloudmark.com/> -----Original Message----- From: Covert, Jake [mailto:jake.covert@eds.com] Sent: Tuesday, April 08, 2003 7:42 AM To: otrs(a)otrs.org Subject: RE: [otrs] Stock Reports Any possibility on advanced reports or statistics capabilities making it into version 1.1? Thanks, Jake Covert www.jakecovert.com

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RE: [otrs] Stock Reports
by Covert, Jake 09 Apr '03

09 Apr '03

Any possibility on advanced reports or statistics capabilities making it into version 1.1? Thanks, Jake Covert www.jakecovert.com <http://www.jakecovert.com>

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RE: [otrs] How do I make it use mod_perl? (speeeeed)
by Horna, Thomas 09 Apr '03

09 Apr '03

Hi! Just to say here, We moved to mod_perl on our FreeBSD Server and, gosh, it´s otrs on steroids! Speed improvement is, I assume 100000 times faster ,) greetz, Thomas W. Horna -----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:martin@edenhofer.de] Gesendet: Donnerstag, 3. April 2003 23:41 An: otrs(a)otrs.org Betreff: Re: [otrs] How do I make it use mod_perl? mod_perl and OTRS (of course you need a working apache with mod_perl). -=> README.webserver [...] *) With mod_perl (speed!): ======================= Add this to the mod_perl stuff section in httpd.conf [...] Alias /otrs/ "/opt/otrs/bin/cgi-bin/" <Location /otrs> SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On </Location> [...] Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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No newlines in ticket zoom
by Holger Latz 09 Apr '03

09 Apr '03

The content of the tickets is shown in only one line, but it is saved including linebreaks in the article-table. A similar case appears when creating a new ticket via the phone-view. Formatting the content with line breaks results in only one line. An example: <Begin> This is my new message <End> results in <Begin> This is my new message <End> Where is the problem? Is it sth. about rewriting of \n to <br>? Thanks in advance! Holger -- <holger(a)blitzwuerfel.de>

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pop3 error
by Daniel Balan 09 Apr '03

09 Apr '03

for about 2 hours my pop3 server was down. So my queue is full of: Subject: cron: $HOME/bin/PostMasterPOP3.pl >> /dev/null ERROR: OTRS-PM3-1 Perl: 5.6.1 OS: linux Time: Wed Apr 9 15:39:04 2003 Message: Can't connect to 192.168.5.2 Traceback (13954): Module: main::FetchMail (v1.7) Line: 130 Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.7) Line: 106 IS there a way to send those messages to another address. Regards Daniel Balan

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T Wandersmann/NBG/SC/PHILIPS is out of the office.
by t.wandersmann＠philips.com 09 Apr '03

09 Apr '03

I will be out of the office starting 2003-04-09 and will not return until 2003-04-18. I will respond to your message when I return. In urgent cases please contact ruediger.funck(a)philips.com.

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T Wandersmann/NBG/SC/PHILIPS is out of the office.
by t.wandersmann＠philips.com 09 Apr '03

09 Apr '03

I will be out of the office starting 2003-04-09 and will not return until 2003-04-18. I will respond to your message when I return. In urgent cases please contact ruediger.funck(a)philips.com.

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T Wandersmann/NBG/SC/PHILIPS is out of the office.
by t.wandersmann＠philips.com 09 Apr '03

09 Apr '03

I will be out of the office starting 2003-04-09 and will not return until 2003-04-18. I will respond to your message when I return. In urgent cases please contact ruediger.funck(a)philips.com.

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T Wandersmann/NBG/SC/PHILIPS is out of the office.
by t.wandersmann＠philips.com 09 Apr '03

09 Apr '03

I will be out of the office starting 2003-04-09 and will not return until 2003-04-18. I will respond to your message when I return. In urgent cases please contact ruediger.funck(a)philips.com.

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RE: [otrs] New Message Indicator Question
by Erik Mathis - ATL Dunwoody Staff 08 Apr '03

08 Apr '03

If the ticket locks after he sends it, It should got away. After he sends the reply, have him either lock or unlock the ticket. I'm sure it will go away after this. Thank You Erik Mathis ITS Member emathis(a)aiuniv.edu -----Original Message----- From: Charles R. "Rusty" Thompson [mailto:charlest@indysoft.com] Sent: Tuesday, April 08, 2003 4:16 PM To: otrs(a)otrs.org Subject: [otrs] New Message Indicator Question One of our techs is getting confused. A customer sends in a support request and is assigned a ticket #. The Tech moves it to Tier 1 Queue then replies. Customer replies back, the You Have 1 New Message indicator shows. Tech replies to that... the new message indicator remains. Sometimes I have the new mail indicator even after I've read a message. What trigger makes this message go away? Opening the mailbox, zooming a ticket, replying? We can't seem to figure it out. The tech can never tell when he really has a new message because of this. CT _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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