April 2003 - otrs - OTRS mailing lists

RE: [otrs] Max email attachment size
by Covert, Jake 17 Apr '03

17 Apr '03

Receiving. -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Wednesday, April 16, 2003 12:24 PM To: otrs(a)otrs.org Hi Jake, On Tue, Apr 15, 2003 at 08:25:10AM -0400, Covert, Jake wrote: > Can someone help me find where the maximum email attachment size is set at? > (1.0.1) What do you mean with "max. email attachment size"? For sending or receiving? > Jake Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Mod_perl apache 2 comment
by J M 17 Apr '03

17 Apr '03

I know that earlier I sent a message stating that Apache 2 and mod_perl was working. This is only partially true. I cannot get past the login screen. However, if the user is already logged in the pages work with mod_perl (albeit slowly). It is, so far, only at the login screen where the programs just "hangs." I never get an error message anywhere; I just can't login. __________________________________________________ Do you Yahoo!? The New Yahoo! Search - Faster. Easier. Bingo http://search.yahoo.com

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search on state in not working
by Daniel Balan 17 Apr '03

17 Apr '03

I am using OTRS 1.1.0 BETA20030330 and search on state is not working. If I chose state "closed Successful" (or any other state) I cannot find any ticket. For any other kind of search (priority, owner, queue, Ticket ) every thing is OK. It is my mistake or is a bug ? Regards, Daniel Balan

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OTRS and SLOX4
by L. Mark Stone 17 Apr '03

17 Apr '03

Can OTRS be installed on a box running SLOX4? Thanks, Mark -- ___________________________________________________________________ A Message From... L. Mark Stone Reliable Networks of Maine http://www.rnome.com

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error 2
by Daniel Balan 17 Apr '03

17 Apr '03

Sometimes I get that error in the browser (using OTRS). 0 HTTP/1.1 200 OK Date: Wed, 16 Apr 2003 10:06:40 GMT Server: Apache/1.3.24 (Unix) PHP/4.2.1 Cache-Control: no-cache Expires: Tue, 1 Jan 1980 12:00:00 GMT Pragma: no-cache X-Powered-By: OTRS 1.1.x CVS - Open Ticket Request System (http://otrs.org) X-Wanted: I think you are smart. I'm looking for smart people! Keep-Alive: timeout=15, max=97 Connection: Keep-Alive Transfer-Encoding: chunked Content-Type: text/html; charset=iso-8859-1; ef5 Daniel Balan

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OTRS usage for EuroGames | Feature request
by Koller Daniel 17 Apr '03

17 Apr '03

Hi all, After being some time on the mailinglist, I can "announce" that we use OTRS as a support tool for participant with our multi-sport-event in Munich in 2004 (http://www.eurogames.info, support(a)eurogames.info) -> for people, who just want to know where OTRS is used. On request I can also "draw" a reference information about our usage, perhaps to be used on the OTRS website. ---- Along with this I have a feature request/question: - Is there a kind of integration with an FAQ-tool? Our support people use OTRS, but they have to look for the "distributable" knowledge somewhere. This could be an faq tool, a wiki etc. The functionality should that you "go into the knowledge" from otrs, and you're easily able to link or cut/paste into the response. Is there something known or planned? Additionally I want to support the need for a solution to handle many tickets. (i.e. to move them in one task to another queue) Kind regards, Daniel Kind regards/ Gruß, Daniel ------------------------------------------------------------------- EuroGames 2004 in Munich (EuroGames e.V.) Daniel KOLLER eMail: daniel_koller(a)eurogames.info EuroBoard (Vorstand) Telefon: +49 (163) 6191979 Logistics/IT Internet: http://www.eurogames.info Oggersheimer Str. 8 81539 München !!! Bitte beachten Sie die geänderte eMail-Adresse! !!! Please consider the changed email address!

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Dispache/merge feature
by Ralph Müller 17 Apr '03

17 Apr '03

Hello, in one of the mails from yesterday I read .. It's feature freeze for OTRS 1.1 .. Does this mean, the 'merge tickets'-feature will not be included in version 1.1? Can not find it in 1.1RC1. What about a 'Dispatcher' function? Every incomming mail without ticket number in the subject would be sent to a dispatcher queue without assigning a new ticket number to it. The responsible agent for this queue has to tacke care to assign it to an existing ticket (merge) or to create a new ticket. Bye Ralph

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error !
by Daniel Balan 17 Apr '03

17 Apr '03

Hello OTRS team, What that means : ERROR: OTRS-PM3-1 Perl: 5.6.1 OS: linux Time: Tue Apr 15 20:40:03 2003 Message: Need Content! Traceback (8759): Module: Kernel::System::Ticket::ArticleStorageDB::WriteArticlePart (v1.5) Line: 162 Module: Kernel::System::Ticket::Article::WriteArticleParts (v1.24) Line: 326 Module: Kernel::System::Ticket::ArticleStorageDB::WriteArticle (v1.5) Line: 106 Module: Kernel::System::PostMaster::NewTicket::Run (v1.37) Line: 257 Module: Kernel::System::PostMaster::Run (v1.28) Line: 232 Module: main::FetchMail (v1.7) Line: 168 Module: /opt/otrs//bin/PostMasterPOP3.pl (v1.7) Line: 106 ? Regards, Daniel Balan

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Config.pm not writable
by Andrei Cenja 17 Apr '03

17 Apr '03

Hi again ! Thanks for the help ! I've deleted the Apache subdirectory and then commented back some DBI lines in apache2-perl-startup.pl (if I got it correctly). Apache started, however when I try to access installer.pl it tells me that Kernel/Config.pm isn't writable and that I should set it writable for the webserver user. I've set permissions for that file to be writable for all and I still get that message that Kernel.pm isn't writable. I guess I'm missing something, could you please tell me what ? Thank you ! andrei Hi Andrei, On Fri, Apr 11, 2003 at 01:20:48AM -0700, Andrei Cenja wrote: > I installed OTRS using at first just CGI and it worked > fine but slowly, so I decided to try using mod_perl. > > I followed the instructions in README.webserver but > when modifying apache2-perl-startup.pl (I uncommented > the 3 lines as specified in the readme) and trying to > restart httpd, it complained about not finding > Apache/DBI, so I looked for DBI.pm on the machine > (RedHat 9, BTW), found it, then created a subdirectory > called Apache in /opt/otrs/Kernel/cpan-lib/ and copied > DBI.pm there. > > But then when I tried to restart apache, it gave me > this: > > Starting httpd: [Fri Apr 11 10:01:42 2003] mysql.pm: > Had to create DBI::_dbistate unexpectedly at > /usr/lib/perl5/5.8.0/i386-linux-thread-multi/DynaLoader.pm > line 249. Apache/DBI means module Apache::DBI. It's different to DBI. Apache::DBI is used for establish datababase connections on process startup (httpd). (_not required to use mod_perl_). If you want to use Apache::DBI (establish datababase...) then you need to install Apache::DBI from cpan via shell. shell> perl -MCPAN -e shell; -first time you need con config cpan- cpan> install Apache::DBI PS: Please remove the /opt/otrs/Kernel/cpan-lib/Apache directory, this will not work. > andrei Martin __________________________________________________ Do you Yahoo!? Yahoo! Tax Center - File online, calculators, forms, and more http://tax.yahoo.com

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OTRS 1.1 RC1!
by Martin Edenhofer 16 Apr '03

16 Apr '03

Hi, this is the first release candidate of OTRS 1.1. Major Changes: ============== added: new Italian translation sub-queue support ro/rw group feature ticket split feature sendmail backends (Sendmail and SMTP) page navigator for AgentQueueView generic module/group permission concept for Kernel/Modules/*.pm modules SendNoAutoResponseRegExp config option (MAILER-DAEMON|postmaster|abuse) html color highlighting (priority and note type) mod_perl2 support RPM package for RedHat 8 moved: to 100% CSS support improved: performance of MIME parser customer integration default theme with icons AdminEmail feature (send to groups) ticket search Change log: =========== http://otrs.org/cgi-bin/cvsweb.cgi/otrs/CHANGES?rev=1.76&content-type=text/… Download: ========= ftp://ftp.otrs.org/pub/otrs/ ftp://ftp.gwdg.de/pub/misc/otrs/ ftp://ftp.samurai.com/pub/otrs/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) Upgrading from 1.0 to 1.1: ========================== Read the UPGRADING and INSTALL files. Have a lot of fun! Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl

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