April 2003 - otrs - OTRS mailing lists

Delete Queue
by OTRS 20 Apr '03

20 Apr '03

This may sound stupid but how do you delete a Queue under the [Queue Management] if it's no longer needed ? Thanks -Brian

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After installation first e-mail generated this error. Any ideas?
by Viktor Bekkerman 19 Apr '03

19 Apr '03

ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: No TypeID for normal found! Traceback (6798): Module: Kernel::System::Ticket::Priority::PriorityLookup Line: 49 Module: Kernel::System::Ticket::CreateTicketDB Line: 178 Module: Kernel::System::PostMaster::NewTicket::Run Line: 82 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 189. DBD::mysql::db do failed: You have an error in your SQL syntax near ' 1, 0, 1, current_timestamp, 1, current_timestamp, 1)' at line 1 at /opt/otrs/Kernel/System/DB.pm line 140. ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: You have an error in your SQL syntax near ' 1, 0, 1, current_timestamp, 1, current_timestamp, 1)' at line 1, SQL: 'INSERT INTO ticket (tn, create_time_unix, queue_id, ticket_lock_id, user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered, valid_id, create_time, create_by, change_time, change_by) VALUES ('2003041810000293', 1050712969, 2, 1, 1, 1, , 1, 0, 1, current_timestamp, 1, current_timestamp, 1)' Traceback (6798): Module: Kernel::System::Ticket::CreateTicketDB Line: 197 Module: Kernel::System::PostMaster::NewTicket::Run Line: 82 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: create db record failed!!! Traceback (6798): Module: Kernel::System::Ticket::CreateTicketDB Line: 212 Module: Kernel::System::PostMaster::NewTicket::Run Line: 82 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 New Ticket created! TicketNumber: 2003041810000293 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/PostMaster/NewTicket.pm line 98. TicketID: Priority: normal State: new ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: Need TicketID! Traceback (6798): Module: Kernel::System::Ticket::Article::CreateArticle Line: 49 Module: Kernel::System::PostMaster::NewTicket::Run Line: 105 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: Need TicketID! Traceback (6798): Module: Kernel::System::Ticket::SetCustomerNo Line: 467 Module: Kernel::System::PostMaster::NewTicket::Run Line: 140 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 CustomerID: skywalker(a)otrs.org ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: Need TicketID! Traceback (6798): Module: Kernel::System::Ticket::State::SetState Line: 132 Module: Kernel::System::PostMaster::NewTicket::Run Line: 174 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 ERROR: OTRS-PM-10 Perl: 5.6.1 OS: linux Time: Fri Apr 18 20:42:49 2003 Message: Can't process email with MessageID <<20011221002814.A3599@avro>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/! Traceback (6798): Module: Kernel::System::PostMaster::NewTicket::Run Line: 179 Module: Kernel::System::PostMaster::Run Line: 203 Module: /opt/otrs/bin/PostMaster.pl Line: 89 ===== viktor(a)bekkerman.com http://www.bekkerman.com AOL ID: ViktorAtWork (9 to 5 EST) ViktorAtHome YahooID: vbekkerman ICQ: 25855469

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V1.1.0-RC1
by Alex Mihicinac 18 Apr '03

18 Apr '03

Hi, I've just managed to upgrade from 1.0.2 to 1.1.0 and everything went fine. Also login screen appears okay, but when i try to login, this message appears (I have rh8+apache2.0.40) Server error! The server encountered an internal error and was unable to complete your request. Error message: Can't use an undefined value as an ARRAY reference at /opt/otrs//Kernel/Output/HTML/Agent.pm line 71. If you think this is a server error, please contact the <mailto:root@localhost> webmaster Error 500 Thu 17 Apr 2003 03:28:30 PM CEST Apache/2.0.40 (Red Hat Linux)

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Error (DeleteSessionIDs)
by Ovidiu Constantin 17 Apr '03

17 Apr '03

I got this loggin our and then logging-in again: Use of uninitialized value in addition (+) at /opt/otrs//bin/DeleteSessionIDs.pl line 88. I could not reproduce it, though. Any ideas? Ovidiu

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1.1.0-RC1: Died at Kernel/System/Log.pm line 61
by Jim Wight 17 Apr '03

17 Apr '03

I've made a completely fresh start with 1.1.0-RC1 on a different machine. It is running the same version of Linux, but I've installed the latest versions of MySQL (4.0.12 v 3.23.55) and Apache (2.0.45 v 2.0.44). Whenever I access index.pl or customer.pl I get a server error, and the server error log contains the following: Premature end of script headers: index.pl Died at .../bin/cgi-bin/../../Kernel/System/Log.pm line 61. Line 61 is the last line of this block: # ipc stuff # -- if (eval "require IPC::SysV") { $Self->{IPC} = 1; $Self->{SystemID} = $Param{ConfigObject}->Get('SystemID'); $Self->{IPCKey} = "444423$Self->{SystemID}"; $Self->{IPCSize} = 4*1024; # init session data mem $Self->{Key} = shmget($Self->{IPCKey}, $Self->{IPCSize}, 0777 | 0001000) || die $!; which looks pretty much the same as in 1.0.1 What does it mean is going wrong? Jim

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Redhat 8.0 installation
by Tavernier, Clayton 17 Apr '03

17 Apr '03

I confess that I'm far from a Linux expert. I've been trying to install OTRS on a Redhat 8.0 system via the tarball and the 7.3 rpm and not having much luck. Has anyone documented the process or should I just install on a Redhat 7.3 system to make it easier on myself? Thanks. Clayton

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Customer issue
by Daniel Balan 17 Apr '03

17 Apr '03

I try to use OTRS in a system where the customer can not register via web interface (customers are only sending emails to an address), so I must to register every new customer (via the web interface) . IS there a way to identify a registert customer from a not registerd customer ? Daniel Balan

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Feature Request Customers
by Hans Scheffers 17 Apr '03

17 Apr '03

Hi, Is it possible to change the customer.pl, so a new user (create account) has to fill in more details as they have to do at the moment? I would like to let the customer also enter his adress, phone number and maybe also his bank information, so we have more ways to contact him then just email. Also the login is at the moment the same as the email-adress of the user, can this be changed also? greetz Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen

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RE: [otrs] Max email attachment size
by Covert, Jake 17 Apr '03

17 Apr '03

No. Using sendmail as an MTA w/ procmail. -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Thursday, April 17, 2003 11:34 AM To: otrs(a)otrs.org Hi Jake, On Wed, Apr 16, 2003 at 02:18:38PM -0400, Covert, Jake wrote: > Receiving. > -----Original Message----- > [...] > On Tue, Apr 15, 2003 at 08:25:10AM -0400, Covert, Jake wrote: > > Can someone help me find where the maximum email attachment size is > > set at? (1.0.1) > [...] I guess you use bin/PostMasterPOP3.pl? In OTRS 1.0 it's defined in bin/PostMasterPOP3.pl ~ line 35: [...] # MaxEmailSize my $MaxEmailSize = 1024 * 8; [...] -=> 8 MB In OTRS 1.1 you have a config option for that: [...] # PostMasterPOP3MaxSize # (max. email size) $Self->{PostMasterPOP3MaxEmailSize} = 1024 * 6; [...] Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Mysql settings for attachments
by Christoph Kaulich 17 Apr '03

17 Apr '03

Hello, I want to add a standart attachment. When I click the stor button nothing happens, and there is no entry in my database. From the error_log I understand that maybe my pdf is larger than my database allows. Where can I adjust this setting ? Thanx Christoph

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