October 2004 - otrs - OTRS mailing lists

apache issues
by Chris H 21 Oct '04

21 Oct '04

Greets; Just started testing otrs on SuSE9.1 and the supplied rpm. Upon restarting apache2 and meeting dependencies rcapache2 issues the following warning and fails to start; t23:/home/chris123 # rcapache2 restart Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf: Invalid command 'Perlrequire', perhaps mis-spelled or defined by a module not included in the server configuration Now checking the supplied path in otrs.conf > /opt/..... all seems well with permission set to root:root and 777 for the perl script. Still no joy..:) So any clues for this newbie to otrs would be greatly appreciated. tks in advance. /ch

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still probs with sending mail
by Mercator GmbH 20 Oct '04

20 Oct '04

I got your answer,thanks. However, I still have problems to send mail with OTRS. The mysql table says: Warning: Supplied argument is not a valid MySQL result resource in /usr/www/htdocs/mercator/php/phpMyAdmin/lib.inc.php3 on line 334 What is wrong there??? I have NOT changed anything and it has been working fine until a couple of days ago for half a year now! Thanks, Marc

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Admin Customer User
by Sandy Canfield 20 Oct '04

20 Oct '04

Hello, In the Admin area Customer User Management page, does anyone know how to change the sorting for the list of customers. It seems to be sorting on login and we would like to sort on customer id instead. Thanks, Sandy

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update... 1.1.3 -> 1.3.2
by Fernando 20 Oct '04

20 Oct '04

hello currently i'm using version 1.1.3 of OTRS and i'm happy with it (and features)... do you recommend me updating to 1.3.2 to fix possible security bugs? or maybe i can stay with version 1.1.3 but get patches for the bugs? what would you recommend keeping in mind that i need to avoid problems (losing messages, losing info on DB, etc) at all cost? thanks

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new user cant get apache going
by TT 20 Oct '04

20 Oct '04

Hi Folks, just installed a new machine running SUSE 9.1 and did an install of ORTS rpms. When I try to initiate apache2 with the command /usr/sbin/httpd1-prework -f /etc/apaches2/httpd.conf I get the following error message invalid command "Perlrequire perhaps mis-spelled or defined by a module not included in the server configuration" sorry but this is new to me so im not sure where to look for the problem. All I'm trying to do is start apache so I can configure OTRS. Thanks for all replies. PS I also tried rcapache restart and get bash: rcapache: command not found TT

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Custom "TicketAnswer"
by Lance McCulley 20 Oct '04

20 Oct '04

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I've looked inside the TicketView.dtl and I've found that the call for the Compose Answer (email): is part of $Data{"TicketAnswer"} I don't know where this is getting called from. I'm trying to change some of the html in the ticket zoom. Does someone know where this is? How can I edit it? Thanks - -- Regards, Lance McCulley Computer Tech Specialist lmcculle(a)lasierra.edu La Sierra University I.T. Department (909) 785-2554 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.4 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org iD8DBQFBbDYXdIFoM/NAi58RAtWfAJ9YokMrGiwkpppsweAJ5y7Dpb5iQgCfZs3i odWgVruEQnUjXEzChDwuWOs= =HEqn -----END PGP SIGNATURE-----

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"Is the ticket answered" option
by Daniel Balan 20 Oct '04

20 Oct '04

Using OTRS 1.3.2 I can see a new option while answering to an email: Is the ticket answered: YES/NO What is its purpose? How can I change the default? Daniel -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/

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OTRS Upgrade 1.2.3 - 1.3.2
by Rudi Kramer 20 Oct '04

20 Oct '04

Good Afternoon We have succesfully upgraded our server, the only thing is now the Spell Checker works every but when creating a new email? Any suggestions? Rudi

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Move into bug
by Erol YILDIZ 20 Oct '04

20 Oct '04

Hi, I am using 1.3.2 and when I try to move a ticket into a new queue, I get the message below but it moves the ticket correctly. Software error: Wide character in subroutine entry at /opt/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 74. For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error. -- Erol YILDIZ HEV Okulları Kemerköy IT Departmanı http://www.kemerkoy.k12.tr

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cutomer default language
by Erol YILDIZ 20 Oct '04

20 Oct '04

is it possible to change the default language of customer which is English, to another language? -- Erol YILDIZ HEV Okulları Kemerköy IT Departmanı http://www.kemerkoy.k12.tr

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