June 2005 - otrs - OTRS mailing lists

Required feedback
by N.V.Subramanya 23 Jun '05

23 Jun '05

Hi, I am using Otrs 1.3.2 on Linux platform, following are my doubts on it since i am in initial stage of implementation. 1) How do I link OTRS Application to link with Company WebSite. 2) Why the Bulk Action is not working in ver 1.3.2 3) How to Run Cronjob 4) Can we change root@localhost user to other name, will it support Thanks, Subbu -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request(a)otrs.org Sent: Wednesday, June 22, 2005 3:30 PM To: otrs(a)otrs.org Subject: otrs Digest, Vol 23, Issue 29 Send otrs mailing list submissions to otrs(a)otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request(a)otrs.org You can reach the person managing the list at otrs-owner(a)otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. (no subject) (Sheline, Carl (LLU)) 2. RE: CSV Export (Cogley, Rick) 3. RE: CSV Export (Cogley, Rick) 4. Re: Lite theme graphics (Graeme Brough) 5. Re: (no subject) (Graeme Brough) ---------------------------------------------------------------------- Message: 1 Date: Tue, 21 Jun 2005 12:03:37 -0700 From: "Sheline, Carl (LLU)" <csheline(a)llu.edu> Subject: [otrs] (no subject) To: <otrs(a)otrs.org> Message-ID: <4044ABC717128341BB7AC1A4760CAD811741AD(a)dunes.llu.ad.lluahsc.org> Content-Type: text/plain; charset="us-ascii" I have the ldap lookup working for customer data, but when I change the following line: CustomerID => 'mail', To CustomerID => 'uid', Nothing changes in the lookup. The CustomerID is still their email address. I want it to be the ldap uid. Even when I enter something like: CustomerID => 'nothing', It still shows the email address for the CustomerID. I am not using mod_perl. What am I doing wrong? Thanks, Carl Sheline School of Dentistry Loma Linda University ------------------------------ Message: 2 Date: Wed, 22 Jun 2005 05:23:16 +0900 From: "Cogley, Rick" <rick.cogley(a)esolia.co.jp> Subject: RE: [otrs] CSV Export To: "'User questions and discussions about OTRS.org'" <otrs(a)otrs.org> Message-ID: <543763AA321E2747B17E70E6DE14760B017103(a)shikibu.esolia.co.jp> Content-Type: text/plain; charset="iso-8859-1" Thanks Mark - Well, this AM I just did a little experiment, and thought maybe the change time is abstracted in the Ticket::Frontend::SearchCSVData function, by adding a "Changed" to the list of fields. It does not work (probably needless to say). Mark, the "problem" I can see with your solution of using the change_time field is that if someone accidentally changed the state from closed to open and then back, you have a new "resolution time" which might be quite bad for SLA compliance. I guess this is a hairy issue, but a custom field might be best for this, that captures the date/time you put in it and which can be used for customer reports. I want to try to use that change_time field in the CSV export, since that is what my customers are asking for (ability to search and export their tickets as CSV each month). Perhaps the statistics module or API already has this functionality, and perhaps I'll have to do it the way you mention Mark - w/ SQL. However, I wonder does anyone know where the Ticket::Frontend::SearchCSVData function is, physically on the disk? I would like to look at it, but cannot find it in the file called Tickets.pm etc. If anyone knows or has a hint, please let the list know! Thanks! Regards Rick Cogley Tokyo -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Croonen Sent: Tuesday, June 21, 2005 11:03 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] CSV Export Hi Rick, > My question is - where does this data come from If you mean the database it comes from the ticket table. > Is it all coming from a single table and can I just add the name of > the field in? Well sort of, all the information is referenced from the ticket table but the actual labels may come from other tables. The field you want is "change_time" Well this is my understanding of it and this is how I calculate resolution times. Firstly I pull information directly from the database using sql because that's what I'm comfortable with but the method below probably works just as well. I pull the following fields 'create_time' 'change_time' and ' ticket_state_id' where it equals 2 (closed successful) or 3 (Closed unsuccessful) (I think). Remember there is no real close time as the ticket is never really closed its state is merely changed to 2 or 3 and if a ticket has a state of 2 or 3 logically the last change date must be the "closed date". Sounds a bit convoluted but I hope it makes sense Well that how I calculate my response times and hope its right otherwise I have a lot reports that need to be redone :-) Mark "Imagination is more important than knowledge, the important thing is to not stop questioning." -- Albert Einstein > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > Of Cogley, Rick > Sent: 21 June 2005 19:59 > To: OTRS User List (otrs(a)otrs.org) > Subject: [otrs] CSV Export > > Hi Everyone - > > In Config.pm, you can add this data to control what CSV data will be > exported from the search function in OTRS. > > # Ticket::Frontend::SearchCSVData > # (used csv data) > $Self->{'Ticket::Frontend::SearchCSVData'} = > 'TicketNumber','Age','Created','State','Priority','Queue','Lock','Owner',' > Us > erFirstname','UserLastname','CustomerID','CustomerName','From','Subject',' > Ac > countedTime','TicketFreeKey1','TicketFreeText1','TicketFreeKey2','Tick > etFr > ee > Text2','TicketFreeKey3','TicketFreeText3','TicketFreeKey4','TicketFree > Text > 4' > ,'TicketFreeKey5','TicketFreeText5','TicketFreeKey6','TicketFreeText6' > ,'Ti > ck > etFreeKey7','TicketFreeText7','TicketFreeKey8','TicketFreeText8','Arti > cleT > re > e','']; > > My question is - where does this data come from and can I get the > ticket's close date as well, so I can calculate the time to close - or > resolution time? Is it all coming from a single table and can I just > add the name of the field in? > > Please advise, and thanks for your help. > > Kind Regards, > Rick Cogley > Tokyo > > <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- > Rick Cogley (rick.cogley(a)esolia.co.jp) > > Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside > Japan, remove leading zero-+81-3-5940-6880) > English: www.esolia.com <http://www.esolia.com/> | Japanese: > www.esolia.co.jp <http://www.esolia.co.jp/> > > Bilingual IT solutions and management firm-eSolia. > <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ ------------------------------ Message: 3 Date: Wed, 22 Jun 2005 05:54:46 +0900 From: "Cogley, Rick" <rick.cogley(a)esolia.co.jp> Subject: RE: [otrs] CSV Export To: "'User questions and discussions about OTRS.org'" <otrs(a)otrs.org> Message-ID: <543763AA321E2747B17E70E6DE14760B017106(a)shikibu.esolia.co.jp> Content-Type: text/plain; charset="iso-8859-1" Sorry, I'm a bit new to *nix. Grep is my friend. For the benefit of others on the list who may also be wondering how to find the right files, I used: rcogley@myhost:/opt/otrs> grep -r "SearchCSVData" ./* ./Kernel/Config/Files/Ticket.pm: # Ticket::Frontend::SearchCSVData ./Kernel/Config/Files/Ticket.pm: $Self->{'Ticket::Frontend::SearchCSVData'} = ['TicketNumber','Age','Created','State','Priority','Queue','Lock','Owner','U serFirstname','UserLastname','CustomerID','CustomerName','From','Subject','A ccountedTime','TicketFreeKey1','TicketFreeText1','TicketFreeKey2','TicketFre eText2','TicketFreeKey3','TicketFreeText3','TicketFreeKey4','TicketFreeText4 ','TicketFreeKey5','TicketFreeText5','TicketFreeKey6','TicketFreeText6','Tic ketFreeKey7','TicketFreeText7','TicketFreeKey8','TicketFreeText8','ArticleTr ee','']; ./Kernel/Config.pm: # Ticket::Frontend::SearchCSVData ./Kernel/Config.pm: $Self->{'Ticket::Frontend::SearchCSVData'} = ./Kernel/Modules/AgentTicketSearch.pm: @CSVHead = @{$Self->{ConfigObject}->Get('Ticket::Frontend::SearchCSVData')}; ./Kernel/Config.pm~: # Ticket::Frontend::SearchCSVData ./Kernel/Config.pm~: $Self->{'Ticket::Frontend::SearchCSVData'} = This leads me to a couple files I can dig in. * takes backup of files * ;-) Best Regards, Rick Cogley Tokyo -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Cogley, Rick Sent: Wednesday, June 22, 2005 5:23 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] CSV Export Thanks Mark - Well, this AM I just did a little experiment, and thought maybe the change time is abstracted in the Ticket::Frontend::SearchCSVData function, by adding a "Changed" to the list of fields. It does not work (probably needless to say). Mark, the "problem" I can see with your solution of using the change_time field is that if someone accidentally changed the state from closed to open and then back, you have a new "resolution time" which might be quite bad for SLA compliance. I guess this is a hairy issue, but a custom field might be best for this, that captures the date/time you put in it and which can be used for customer reports. I want to try to use that change_time field in the CSV export, since that is what my customers are asking for (ability to search and export their tickets as CSV each month). Perhaps the statistics module or API already has this functionality, and perhaps I'll have to do it the way you mention Mark - w/ SQL. However, I wonder does anyone know where the Ticket::Frontend::SearchCSVData function is, physically on the disk? I would like to look at it, but cannot find it in the file called Tickets.pm etc. If anyone knows or has a hint, please let the list know! Thanks! Regards Rick Cogley Tokyo -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Croonen Sent: Tuesday, June 21, 2005 11:03 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] CSV Export Hi Rick, > My question is - where does this data come from If you mean the database it comes from the ticket table. > Is it all coming from a single table and can I just add the name of > the field in? Well sort of, all the information is referenced from the ticket table but the actual labels may come from other tables. The field you want is "change_time" Well this is my understanding of it and this is how I calculate resolution times. Firstly I pull information directly from the database using sql because that's what I'm comfortable with but the method below probably works just as well. I pull the following fields 'create_time' 'change_time' and ' ticket_state_id' where it equals 2 (closed successful) or 3 (Closed unsuccessful) (I think). Remember there is no real close time as the ticket is never really closed its state is merely changed to 2 or 3 and if a ticket has a state of 2 or 3 logically the last change date must be the "closed date". Sounds a bit convoluted but I hope it makes sense Well that how I calculate my response times and hope its right otherwise I have a lot reports that need to be redone :-) Mark "Imagination is more important than knowledge, the important thing is to not stop questioning." -- Albert Einstein > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf > Of Cogley, Rick > Sent: 21 June 2005 19:59 > To: OTRS User List (otrs(a)otrs.org) > Subject: [otrs] CSV Export > > Hi Everyone - > > In Config.pm, you can add this data to control what CSV data will be > exported from the search function in OTRS. > > # Ticket::Frontend::SearchCSVData > # (used csv data) > $Self->{'Ticket::Frontend::SearchCSVData'} = > 'TicketNumber','Age','Created','State','Priority','Queue','Lock','Owner',' > Us > erFirstname','UserLastname','CustomerID','CustomerName','From','Subject',' > Ac > countedTime','TicketFreeKey1','TicketFreeText1','TicketFreeKey2','Tick > etFr > ee > Text2','TicketFreeKey3','TicketFreeText3','TicketFreeKey4','TicketFree > Text > 4' > ,'TicketFreeKey5','TicketFreeText5','TicketFreeKey6','TicketFreeText6' > ,'Ti > ck > etFreeKey7','TicketFreeText7','TicketFreeKey8','TicketFreeText8','Arti > cleT > re > e','']; > > My question is - where does this data come from and can I get the > ticket's close date as well, so I can calculate the time to close - or > resolution time? Is it all coming from a single table and can I just > add the name of the field in? > > Please advise, and thanks for your help. > > Kind Regards, > Rick Cogley > Tokyo > > <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- > Rick Cogley (rick.cogley(a)esolia.co.jp) > > Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside > Japan, remove leading zero-+81-3-5940-6880) > English: www.esolia.com <http://www.esolia.com/> | Japanese: > www.esolia.co.jp <http://www.esolia.co.jp/> > > Bilingual IT solutions and management firm-eSolia. > <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/ ------------------------------ Message: 4 Date: Wed, 22 Jun 2005 08:38:51 +0100 From: Graeme Brough <Graeme.Brough(a)Sun.COM> Subject: Re: [otrs] Lite theme graphics To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <42B9158B.9070908(a)Sun.COM> Content-Type: text/plain; charset=us-ascii Hi Wes, I currently use OTRS 1.3.2, so I can only comment for this version. The Lite version does not contain any graphics, as it is provided for use in environments with low bandwidth availability. HTH Graeme Wes Plate wrote: > I switched to the Lite theme, but the graphics that are supposed to appear > are not appearing. Where can I download the Lite graphics so can I > "reinstall" them? > > I figured I could copy the Standard graphics into a Lite directory, but > maybe the Lite graphics are different? > > In fact, the Lite graphics are missing on the http://demo.otrs.org system as > well! Do Lite graphics actually exist? > > -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ------------------------------ Message: 5 Date: Wed, 22 Jun 2005 08:45:44 +0100 From: Graeme Brough <Graeme.Brough(a)Sun.COM> Subject: Re: [otrs] (no subject) To: "User questions and discussions about OTRS.org" <otrs(a)otrs.org> Message-ID: <42B91728.4030901(a)Sun.COM> Content-Type: text/plain; charset=ISO-8859-1 Hello Carl, If the CustomerID is not defined (correctly) it will automatically default to the incoming email address. I defined the CustomerID by parsing the incoming mail for the customer name, as this was always held in a specific place (email generated by webform). This was set up in the PostMaster Filter Modules in Config.pm (also defined in /Kernel/Config/Defaults.pm). HTH, Graeme Sheline, Carl (LLU) wrote: > I have the ldap lookup working for customer data, but when I change the > following line: > > CustomerID => 'mail', > > To > > CustomerID => 'uid', > > > Nothing changes in the lookup. The CustomerID is still their email > address. I want it to be the ldap uid. Even when I enter something > like: > > CustomerID => 'nothing', > > It still shows the email address for the CustomerID. > > I am not using mod_perl. > > What am I doing wrong? > > Thanks, > > Carl Sheline > School of Dentistry > Loma Linda University > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > >>http://www.otrs.de/ -- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ------------------------------ _______________________________________________ otrs mailing list otrs(a)otrs.org http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 23, Issue 29 ************************************ -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.323 / Virus Database: 267.7.10/25 - Release Date: 6/21/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.323 / Virus Database: 267.7.10/25 - Release Date: 6/21/2005

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RE: [otrs] "GenericAgent.pl -c db" run by cron - purpose?
by Cogley, Rick 23 Jun '05

23 Jun '05

Right, OK - thanks Christian. The "db" just means "go do what's in the db" which is what we set up ourselves in the GUI. Kind regards, Rick Cogley Tokyo -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> Rick Cogley (mailto:rick.cogley@esolia.co.jp) Tel: 03-5940-6880 || Fax: 03-5940-6881 || Cell: 090-4423-5475 (Outside Japan, remove leading zero -- +81-3-5940-6880) English: http://www.esolia.com || Japanese: http://www.esolia.co.jp Bilingual IT solutions and management firm -- eSolia. -->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->-->--> -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Thursday, June 23, 2005 8:49 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] "GenericAgent.pl -c db" run by cron - purpose? Hi Rick, On Wed, Jun 22, 2005 at 11:16:51PM +0900, Cogley, Rick wrote: > I read the docs, but am still unclear on what this command being run by > cron is doing: > > $HOME/bin/GenericAgent.pl -c db >> /dev/null > > Could someone kindly shed some light on this? Take a look at the GenricAgent settings in the admin area. There you can setup tasks that are executed automaticly, for example closing tickets that were moved into the spam queue, e.g. This tasks are stored in the DB and the cronjob reads this settings and executes the tasks. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f・ Ihr OTRS System? => http://www.otrs.de/

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"GenericAgent.pl -c db" run by cron - purpose?
by Cogley, Rick 23 Jun '05

23 Jun '05

My apologies - in text format this time: == Hi - <https://rcogley.user.openhosting.com:10000/cron/edit_cron.cgi?idx=9> I read the docs, but am still unclear on what this command being run by cron is doing: $HOME/bin/GenericAgent.pl -c db >> /dev/null Could someone kindly shed some light on this? Appreciate your help! Kind Regards, Rick <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley(a)esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com <http://www.esolia.com/> | Japanese: www.esolia.co.jp <http://www.esolia.co.jp/> Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-

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automatische Antwort
by siering＠elpino.de 23 Jun '05

23 Jun '05

Vielen Dank für Ihre Nachricht. Bis zum 04.07.2005 einschliesslich bin ich nicht im Büro erreichbar. Bis dahin kann ich Ihre Nachricht nicht bearbeiten. Vielen Dank für Ihr Verständnis. Stephan Siering

1 0

automatische Antwort
by siering＠elpino.de 23 Jun '05

23 Jun '05

Vielen Dank für Ihre Nachricht. Bis zum 04.07.2005 einschliesslich bin ich nicht im Büro erreichbar. Bis dahin kann ich Ihre Nachricht nicht bearbeiten. Vielen Dank für Ihr Verständnis. Stephan Siering

1 0

automatische Antwort
by siering＠elpino.de 23 Jun '05

23 Jun '05

Vielen Dank für Ihre Nachricht. Bis zum 04.07.2005 einschliesslich bin ich nicht im Büro erreichbar. Bis dahin kann ich Ihre Nachricht nicht bearbeiten. Vielen Dank für Ihr Verständnis. Stephan Siering

1 0

Need help on Apache error after installation
by Nicolas Motte 23 Jun '05

23 Jun '05

Hi, i try to install OTRS but i do not succed because of 403 ERROR ... i have this problem when i want to access to my intranet page : http://intranet.toto.com/otrs/installer.pl read/execute is ok for/opt/otrs/bin/cgi-bin/installer.pl. and i used /opt/otrs/bin/SetPermissions.sh I did follow the installation instruction and i tried a lot of solution for the alias, script alias and directory... I have this error : Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Apache/2.0.46 (Red Hat) and in my Apache log : client denied by server configuration: /opt/otrs/bin/cgi-bin/installer.pl I do not understand, i spent a lot of time on many forum and nothing is working yet !!! Can someone help me ??? This is my last httpd.conf from apache : ServerTokens OS ServerRoot "/etc/httpd" PidFile run/httpd.pid Timeout 300 KeepAlive Off MaxKeepAliveRequests 100 KeepAliveTimeout 15 <IfModule prefork.c> StartServers 8 MinSpareServers 5 MaxSpareServers 20 MaxClients 150 MaxRequestsPerChild 1000 </IfModule> <IfModule worker.c> StartServers 2 MaxClients 150 MinSpareThreads 25 MaxSpareThreads 75 ThreadsPerChild 25 MaxRequestsPerChild 0 #ThreadGuardArea off </IfModule> Listen 0.0.0.0:80 <http://0.0.0.0:80> LoadModule access_module modules/mod_access.so LoadModule auth_module modules/mod_auth.so LoadModule auth_anon_module modules/mod_auth_anon.so LoadModule auth_dbm_module modules/mod_auth_dbm.so LoadModule auth_digest_module modules/mod_auth_digest.so LoadModule include_module modules/mod_include.so LoadModule log_config_module modules/mod_log_config.so LoadModule env_module modules/mod_env.so LoadModule mime_magic_module modules/mod_mime_magic.so LoadModule cern_meta_module modules/mod_cern_meta.so LoadModule expires_module modules/mod_expires.so LoadModule deflate_module modules/mod_deflate.so LoadModule headers_module modules/mod_headers.so LoadModule usertrack_module modules/mod_usertrack.so LoadModule unique_id_module modules/mod_unique_id.so LoadModule setenvif_module modules/mod_setenvif.so LoadModule mime_module modules/mod_mime.so LoadModule dav_module modules/mod_dav.so LoadModule status_module modules/mod_status.so LoadModule autoindex_module modules/mod_autoindex.so LoadModule asis_module modules/mod_asis.so LoadModule info_module modules/mod_info.so LoadModule dav_fs_module modules/mod_dav_fs.so LoadModule vhost_alias_module modules/mod_vhost_alias.so LoadModule negotiation_module modules/mod_negotiation.so LoadModule dir_module modules/mod_dir.so LoadModule imap_module modules/mod_imap.so LoadModule actions_module modules/mod_actions.so LoadModule speling_module modules/mod_speling.so LoadModule userdir_module modules/mod_userdir.so LoadModule alias_module modules/mod_alias.so LoadModule rewrite_module modules/mod_rewrite.so LoadModule proxy_module modules/mod_proxy.so LoadModule proxy_ftp_module modules/mod_proxy_ftp.so LoadModule proxy_http_module modules/mod_proxy_http.so LoadModule proxy_connect_module modules/mod_proxy_connect.so LoadModule cache_module modules/mod_cache.so LoadModule suexec_module modules/mod_suexec.so LoadModule disk_cache_module modules/mod_disk_cache.so LoadModule file_cache_module modules/mod_file_cache.so LoadModule mem_cache_module modules/mod_mem_cache.so LoadModule cgi_module modules/mod_cgi.so Include conf.d/*.conf User apache Group apache ServerAdmin root@localhost UseCanonicalName Off DocumentRoot /var/www/html/postnuke/html <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory "/var/www/html"> Options Indexes FollowSymLinks AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_userdir.c> UserDir disable </IfModule> DirectoryIndex index.html index.html.var AccessFileName .htaccess <Files ~ "^\.ht"> Order allow,deny Deny from all </Files> TypesConfig /etc/mime.types DefaultType text/plain <IfModule mod_mime_magic.c> # MIMEMagicFile /usr/share/magic.mime MIMEMagicFile conf/magic </IfModule> nameserver. # HostnameLookups Off ErrorLog logs/error_log LogLevel warn LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent # CustomLog logs/access_log common CustomLog logs/access_log combined CustomLog logs/access_log combined # ServerSignature On Alias /icons/ "/var/www/icons/" <Directory "/var/www/icons"> Options Indexes MultiViews AllowOverride None Order allow,deny Allow from all </Directory> Alias /manual "/var/www/manual" <Directory "/var/www/manual"> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_dav_fs.c> # Location of the WebDAV lock database. DAVLockDB /var/lib/dav/lockdb </IfModule> # ScriptAlias /cgi-bin/ "/var/www/cgi-bin/" #OTRS Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" <directory /opt/otrs/bin/cgi-bin> allow from all </directory> <Directory "/var/www/cgi-bin"> AllowOverride None Options None Order allow,deny Allow from all </Directory> IndexOptions FancyIndexing VersionSort NameWidth=* AddIconByEncoding (CMP,/icons/compressed.gif) x-compress x-gzip AddIconByType (TXT,/icons/text.gif) text/* AddIconByType (IMG,/icons/image2.gif) image/* AddIconByType (SND,/icons/sound2.gif) audio/* AddIconByType (VID,/icons/movie.gif) video/* AddIcon /icons/binary.gif .bin .exe AddIcon /icons/binhex.gif .hqx AddIcon /icons/tar.gif .tar AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm .iv AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip AddIcon /icons/a.gif .ps .ai .eps AddIcon /icons/layout.gif .html .shtml .htm .pdf AddIcon /icons/text.gif .txt AddIcon /icons/c.gif .c AddIcon /icons/p.gif .pl .py AddIcon /icons/f.gif .for AddIcon /icons/dvi.gif .dvi AddIcon /icons/uuencoded.gif .uu AddIcon /icons/script.gif .conf .sh .shar .csh .ksh .tcl AddIcon /icons/tex.gif .tex AddIcon /icons/bomb.gif core AddIcon /icons/back.gif .. AddIcon /icons/hand.right.gif README AddIcon /icons/folder.gif ^^DIRECTORY^^ AddIcon /icons/blank.gif ^^BLANKICON^^ DefaultIcon /icons/unknown.gif ReadmeName README.html HeaderName HEADER.html IndexIgnore .??* *~ *# HEADER* README* RCS CVS *,v *,t AddEncoding x-compress Z AddEncoding x-gzip gz tgz AddLanguage da .dk AddLanguage nl .nl AddLanguage en .en AddLanguage et .et AddLanguage fr .fr AddLanguage de .de AddLanguage he .he AddLanguage el .el AddLanguage it .it AddLanguage ja .ja AddLanguage pl .po AddLanguage ko .ko AddLanguage pt .pt AddLanguage nn .nn AddLanguage no .no AddLanguage pt-br .pt-br AddLanguage ltz .ltz AddLanguage ca .ca AddLanguage es .es AddLanguage sv .sv AddLanguage cs .cz .cs AddLanguage ru .ru AddLanguage zh-CN .zh-cn AddLanguage zh-TW .zh-tw AddLanguage hr .hr LanguagePriority en da nl et fr de el it ja ko no pl pt pt-br ltz ca es sv tw ForceLanguagePriority Prefer Fallback # # AddDefaultCharset UTF-8 AddCharset ISO-8859-1 .iso8859-1 .latin1 AddCharset ISO-8859-2 .iso8859-2 .latin2 .cen AddCharset ISO-8859-3 .iso8859-3 .latin3 AddCharset ISO-8859-4 .iso8859-4 .latin4 AddCharset ISO-8859-5 .iso8859-5 .latin5 .cyr .iso-ru AddCharset ISO-8859-6 .iso8859-6 .latin6 .arb AddCharset ISO-8859-7 .iso8859-7 .latin7 .grk AddCharset ISO-8859-8 .iso8859-8 .latin8 .heb AddCharset ISO-8859-9 .iso8859-9 .latin9 .trk AddCharset ISO-2022-JP .iso2022-jp .jis AddCharset ISO-2022-KR .iso2022-kr .kis AddCharset ISO-2022-CN .iso2022-cn .cis AddCharset Big5 .Big5 .big5 # For russian, more than one charset is used (depends on client, mostly): AddCharset WINDOWS-1251 .cp-1251 .win-1251 AddCharset CP866 .cp866 AddCharset KOI8-r .koi8-r .koi8-ru AddCharset KOI8-ru .koi8-uk .ua AddCharset ISO-10646-UCS-2 .ucs2 AddCharset ISO-10646-UCS-4 .ucs4 AddCharset UTF-8 .utf8 AddCharset GB2312 .gb2312 .gb AddCharset utf-7 .utf7 AddCharset utf-8 .utf8 AddCharset big5 .big5 .b5 AddCharset EUC-TW .euc-tw AddCharset EUC-JP .euc-jp AddCharset EUC-KR .euc-kr AddCharset shift_jis .sjis AddType application/x-tar .tgz AddHandler imap-file map AddHandler type-map var AddOutputFilter INCLUDES .shtml Alias /error/ "/var/www/error/" <IfModule mod_negotiation.c> <IfModule mod_include.c> <Directory "/var/www/error"> AllowOverride None Options IncludesNoExec AddOutputFilter Includes html AddHandler type-map var Order allow,deny Allow from all LanguagePriority en es de fr ForceLanguagePriority Prefer Fallback </Directory> </IfModule> </IfModule> BrowserMatch "Mozilla/2" nokeepalive BrowserMatch "MSIE 4\.0b2;" nokeepalive downgrade-1.0 force-response-1.0 BrowserMatch "RealPlayer 4\.0" force-response-1.0 BrowserMatch "Java/1\.0" force-response-1.0 BrowserMatch "JDK/1\.0" force-response-1.0 BrowserMatch "Microsoft Data Access Internet Publishing Provider" redirect-carefully BrowserMatch "^WebDrive" redirect-carefully BrowserMatch "^WebDAVFS/1.[012]" redirect-carefully BrowserMatch "^gnome-vfs" redirect-carefully

3 2

automatische Antwort
by siering＠elpino.de 23 Jun '05

23 Jun '05

Vielen Dank für Ihre Nachricht. Bis zum 04.07.2005 einschliesslich bin ich nicht im Büro erreichbar. Bis dahin kann ich Ihre Nachricht nicht bearbeiten. Vielen Dank für Ihr Verständnis. Stephan Siering

2 1

automatische Antwort
by siering＠elpino.de 23 Jun '05

23 Jun '05

Vielen Dank für Ihre Nachricht. Bis zum 04.07.2005 einschliesslich bin ich nicht im Büro erreichbar. Bis dahin kann ich Ihre Nachricht nicht bearbeiten. Vielen Dank für Ihr Verständnis. Stephan Siering

1 0

automatische Antwort
by siering＠elpino.de 23 Jun '05

23 Jun '05

Vielen Dank für Ihre Nachricht. Bis zum 04.07.2005 einschliesslich bin ich nicht im Büro erreichbar. Bis dahin kann ich Ihre Nachricht nicht bearbeiten. Vielen Dank für Ihr Verständnis. Stephan Siering

1 0