October 2006 - otrs - OTRS mailing lists

RE: [otrs] OTRS installation..
by Peter van Beugen 02 Oct '06

02 Oct '06

And did you disable SElinux? -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: > Dustin Oprea wrote: > >> I was wondering if someone could help me--- I've never used OTRS >> before, and I was hoping to be able to get my company up on it. The >> problem seems to be that after I install the RPMs, all of the paths >> appear to be different than the paths described in the install >> instructions. >> >> Has anyone else had this problem? I'm using the mainstream YUM >> repositories, so I don't know why I'm having this problem. > > > What mainstream yum repository? What OS are you using? 'rpm -ql otrs' > should give you a hint about what the rpm installed and where. > > Nils Breunese. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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RE: [otrs] Backup and restore OTRS on windows 2003
by Peter van Beugen 02 Oct '06

02 Oct '06

Take a look at the mysql documentation, how to backup and restore (mysqldump) the (otrs) database. I moved OTRS before as: - backup the original OTRS database - install OTRS on the new server - rename the installed OTRS database - create an empty database (OTRS) - restore the backuped data (.sql file) in de OTRS database For backup, moving, rename, ... you can use a good MySQL tool like Navicat or SQLGate (30-day full function trials available!) It worked for me (on Linux, but I'm pretty sure it will work on Windows as well) Regards, Peter ________________________________ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens David Young Verzonden: maandag 2 oktober 2006 21:02 Aan: otrs(a)otrs.org Onderwerp: FW: [otrs] Backup and restore OTRS on windows 2003 Hi, I'm still waiting for a response to this question. Thanks, David ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Young Sent: Tuesday, September 26, 2006 8:24 AM To: otrs(a)otrs.org Subject: [otrs] Backup and restore OTRS on windows 2003 Hi, I need to move (migrate) OTRS and database to a new server and did not see any documentation for this process for windows server. Any help would be greatly appreciated. Thank You, David Young

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FW: [otrs] Backup and restore OTRS on windows 2003
by David Young 02 Oct '06

02 Oct '06

Hi, I'm still waiting for a response to this question. Thanks, David ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Young Sent: Tuesday, September 26, 2006 8:24 AM To: otrs(a)otrs.org Subject: [otrs] Backup and restore OTRS on windows 2003 Hi, I need to move (migrate) OTRS and database to a new server and did not see any documentation for this process for windows server. Any help would be greatly appreciated. Thank You, David Young _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Response BEFORE original message, not after
by Marc Herms 02 Oct '06

02 Oct '06

I had this issue already 2 years ago and configured OTRS in the correct way (for me), but then I had to install it new and now it´s gone. Now, when I reply to a message and choose a response, the response is AFTER the original message, but I would like to have it BEFORE! How can I change this? thanks, marc

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Size of the text inputs in the customer user management GUI
by Cyril Picat 02 Oct '06

02 Oct '06

Hi everybody, and first thanks for this great job, I have installed ORTS 2.0.4 last week and all is workin g very nicely. Anyway, I am through the customization process and would like to add some extra information in the customer user table. As we are supporting a software, I would like to add some new fields like the product, version, and precise configuration in use by each customer. I have checked in the documentation and it is quite well explained how to do this (I am using a standard customer backend with mysql, so the process is updating the database and then Config.pm). Actually, my only question is how to change the GUI to allow a text box larger than the default one that is about 40 characters. I have checked in the database and it seems that the text area size does not depend on the size of the declared field in the database (for example in 'customer_user', 'last_name' is a varchar(100) and 'comments' a varchar(250) in mysql but you could only enter about 40 characters for both). Is there a way to do this ? Thanks, Cyril PS: if not, would it be possible to attach a zip file to each customer data and to be able to retrieve it through the interface directly (I guess it is possible through the database but it is not very user-friendly for the agents) -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.407 / Virus Database: 268.12.11/460 - Release Date: 01/10/2006

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Ticket Age <- Last Article Date?
by Alex Mihicinac 02 Oct '06

02 Oct '06

Hi all, can someone tell if it's possible, to customize ticket "Age:" in queueview? It would be nice to have date of last article shown instead. Best regards, Alex

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OTRS installation..
by Dustin Oprea 02 Oct '06

02 Oct '06

I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. Dustin

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RE: [otrs] OTRS installation..
by Peter van Beugen 02 Oct '06

02 Oct '06

Did you restart Apache? -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: > Dustin Oprea wrote: > >> I was wondering if someone could help me--- I've never used OTRS >> before, and I was hoping to be able to get my company up on it. The >> problem seems to be that after I install the RPMs, all of the paths >> appear to be different than the paths described in the install >> instructions. >> >> Has anyone else had this problem? I'm using the mainstream YUM >> repositories, so I don't know why I'm having this problem. > > > What mainstream yum repository? What OS are you using? 'rpm -ql otrs' > should give you a hint about what the rpm installed and where. > > Nils Breunese. > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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