October 2006 - otrs - OTRS mailing lists

RE: [otrs] Access to FAQ after migrating
by Peter van Beugen 03 Oct '06

03 Oct '06

I think you have to wait 1 or 2 days: then the official stable 2.1 release comes out.... -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Eric Boudrand Verzonden: dinsdag 3 oktober 2006 15:37 Aan: otrs(a)otrs.org Onderwerp: [otrs] Access to FAQ after migrating Hello, I have moved OTRS from : - a Windows box to a Linux box - release 2.0.4 to 2.1.0 beta 2 - MySQL 4.0 to MySQL 4.1 (<= issue with unicode encoding data, but solved) The result is quite OK except the fact agents cannot access to internal FAQ. They still have the right to do it but icon is not diplayed in the agent interface. Is there something new with release 3.1.0 concerning FAQ ? I would like to install application with Package Manager, but applications are only available for framework 2.0. Where can I find 2.1 framework applications ? Regards. Eric Boudrand ___________________________________________________________________________ Découvrez un nouveau moyen de poser toutes vos questions quel que soit le sujet ! Yahoo! Questions/Réponses pour partager vos connaissances, vos opinions et vos expériences. http://fr.answers.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Access to FAQ after migrating
by Eric Boudrand 03 Oct '06

03 Oct '06

Hello, I have moved OTRS from : - a Windows box to a Linux box - release 2.0.4 to 2.1.0 beta 2 - MySQL 4.0 to MySQL 4.1 (<= issue with unicode encoding data, but solved) The result is quite OK except the fact agents cannot access to internal FAQ. They still have the right to do it but icon is not diplayed in the agent interface. Is there something new with release 3.1.0 concerning FAQ ? I would like to install application with Package Manager, but applications are only available for framework 2.0. Where can I find 2.1 framework applications ? Regards. Eric Boudrand ___________________________________________________________________________ Découvrez un nouveau moyen de poser toutes vos questions quel que soit le sujet ! Yahoo! Questions/Réponses pour partager vos connaissances, vos opinions et vos expériences. http://fr.answers.yahoo.com

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RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
by Mamakwa M. Sefiri 03 Oct '06

03 Oct '06

Yes, all the customer emails are their customerID _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Réf. : RE: Réf. : RE: Réf. : [otrs] notification
by franck.lamas＠stp-presse.fr 03 Oct '06

03 Oct '06

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RE: Réf. : RE: Réf. : [otrs] notification
by Mamakwa M. Sefiri 03 Oct '06

03 Oct '06

When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Réf. : RE: Réf. : [otrs] notification
by franck.lamas＠stp-presse.fr 03 Oct '06

03 Oct '06

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RE: Réf. : [otrs] notification
by Mamakwa M. Sefiri 03 Oct '06

03 Oct '06

I have trying both options but still customers don't get mails. How long will it take to send an email? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Réf. : [otrs] notification
by franck.lamas＠stp-presse.fr 03 Oct '06

03 Oct '06

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filter out of office repley
by Leo Hasenzagl 03 Oct '06

03 Oct '06

How can I filter Out of Office (short: OOO) reply from getting into the ticket system? Can anybody help me with this problem? Thanks in advance! Leo

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notification
by Mamakwa M. Sefiri 03 Oct '06

03 Oct '06

Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa

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