October 2006 - otrs - OTRS mailing lists

FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
by Mamakwa M. Sefiri 06 Oct '06

06 Oct '06

I kindly need help on this issue, please advise. _____ From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: 'User questions and discussions about OTRS.org' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; _____ From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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PostMasterPOP3 otrs
by Computing 05 Oct '06

05 Oct '06

Trying to fetch the pop3 mail using the http://localhost/obin/PostMasterPOP3.pl But no joy. Setup the OTRS using the automatic install on a windows machine. Everything else seems to be working . I can send emails . See the interface Create tickets, users , queues. This is a realyygood system but I can't seem to be able to retreive emails from my pop server. Check the logs on the mail server and no denied access errors. I just don't think the perl script is working. I think I am missing a setting. Web mail package works fine pointed the mail server ok but no email come in. Keep getting this error Not Found The requested URL /obin/PostMasterPOP3.pl was not found on this server. -------------------------------------------------------------------------------- Apache/2.0.54 (Win32) mod_perl/2.0.1 Perl/v5.8.6 Server at zion Port 80 Is there more information available on how to implement the popmaster account on otrs. Any help appreciated. StevenC * * * * * * * * * * * * * * * This email transmission is privileged, confidential and intended solely for the person or organisation to whom it is addressed. If you are not the intended recipient, you must not copy, distribute or disseminate the information, or take any action in reliance of it. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Mason Land Surveys Limited. If you have received this message in error please notify MASON immediately by email to postmaster(a)mason.co.uk. All messages passing through this gateway are checked for viruses but we strongly recommend that you check for viruses using your own virus scanner as Mason Land Surveys Limited will not take responsibility for any damage caused as a result of virus infection. Please note we reserve the right to monitor all e-mail communication through our internal and external networks.

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2.1.1 in french with Internet Explorer
by Eric Boudrand 05 Oct '06

05 Oct '06

Hi, I have a problem when I am using OTRS 2.1.1 with Internet Explorer and french language. character "'" is replaced by ' even in "Config Options: Ticket -> Core::Ticket" configuration. I have not that problem with Firefox. I did not meet this issue with previous release. But, OTRS was installed on a Windows server. Now, OTRS is on a Linux server. I do not think it is an OTRS issue. It looks like a problem with Internet Explorer (or Apache). But, did anyone meet this issue ? Regards. Eric Boudrand ___________________________________________________________________________ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail et son interface révolutionnaire. http://fr.mail.yahoo.com

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FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
by Mamakwa M. Sefiri 05 Oct '06

05 Oct '06

Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self->{'Ticket::Frontend::NoteTypes'} = { 'note-external' => '1', 'note-internal' => '0', 'note-report' => '0', }; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; _____ From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? _____ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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ArticleStorageFS not storing attachments in /opt/otrs/var/article
by nocadmin 05 Oct '06

05 Oct '06

I am running OTRS v2.0.4 I have a few items in my FAQ area that has been running under ArticleStorageDB mode. I have changes to ArticleStorageFS via Config Options: Ticket -> Core::Ticket *>Ticket::StorageModule: Yet no attachments uploaded when I add a new FAQ are showing up under /opt/otrs/var/article where I would expect them to be . . . my assumption is that they are still being stored in the DB. After reading some of the posts I added the following lines to my /opt/otrs/Kernel/Config.pm file: <snip> # Added: 10/4/2006 6:52:49 PM gf $Self->{'Ticket::StorageModule'} = 'Kernel::System::Ticket::ArticleStorageFS'; $Self->{ArticleDir} = '/opt/otrs/var/article'; <snip> Still no attachments show up in /opt/otrs/var/article I cant see what I am missing? Any thoughts? Thank you in advance! Gregory.

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Basic e-mail notifications
by Milosz SZOT 04 Oct '06

04 Oct '06

Hi, I hope you guys can help me because I haven't found relevant documentation on the Internet I've manually installed Otrs v2.0.4-01 from the source packages on a Windows 2003 Server with Apache 2.2.3 Perl 5.8.8 and MySQL 5.0.24 I've configured some basic options in the config.pm file, customisations are joined at the end of this message. I've got a very annoying problem, i don't receive any notifications My needs are : - Technicians (user1 and user2) that solve the problems and answer to the tickets in all the queues - One or more groups of customers, that have access to one or more queues - Customers who are not permitted to access a queue don't have to see it I've created two groups of customers, customers1 and customers2, and I've also created three queues, queue1 to queue3. I needed customers1 to access queue1 and queue2, and customers2 to access queue3 As seen on http://doc.otrs.org/2.0/en/html/x790.html (customer groups), I've assigned queue1 and queue2 to the group customers1, and queue3 to the group customers2 The customers can post on their respective queues and don't see the others, as i wanted I've added to user1 and user2 the newly created queues (panel queue1 to queue3) by selecting them in the "myqueues" menu The adresses assigned to the queues are support1(a)mycompany.fr for queue1 and queue2, and support2(a)mycompany.fr for queue3 The customers receive auto answers from the queues when they create tickets, or when their state is modified (open, closed, rejected, etc) But when a customer creates a ticket, user1 and user2 are not notified by email that a new ticket is created However, when user1 creates a "email ticket" or a "phone ticket", they are notified ... I've checked my logs, when a new ticket is created, i don't get any errors Except from these ones from time to time : "[Kernel::System::Notification::NotificationGet] Can't find notification for Agent::NewTicket and fr, try it again with en!" and "[Kernel::System::Notification::NotificationGet] Can't find notification for Customer::StateUpdate and fr, try it again with en!" I've googled this one without too much success So i can't figure out how i must structurate my groups or what parameter i have to add for my infrastructure to work I've customised much of the soft, and the webserver, my project is stopped by this one only problem =/ If someone can find a clue or redirect me to a tutorial which explains how OTRS works in real life setup, it would be NICE Thanks in advance ! Milosz SZOT Linux Administrator Customisations made to config.pm : $Self->{Home} = 'C:/OTRS/otrs'; $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = 'C:/OTRS/otrs/var/log/otrs.log'; $Self->{'SystemID'} = 10; $Self->{'SecureMode'} = 0; $Self->{'Organization'} = 'MyCompany'; $Self->{'FQDN'} = 'otrs.mycompany.fr'; $Self->{DefaultLanguage} = 'fr'; $Self->{'DefaultCharset'} = 'iso-8859-1'; $Self->{'AdminEmail'} = 'mszot(a)mycompany.fr'; $Self->{NotificationSenderName} = 'OTRS Notification Master'; $Self->{NotificationSenderEmail} = 'otrs@'.$Self->{FQDN}; $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'smtp.mycompany.fr'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; $Self->{CheckEmailAddresses} = 0; $Self->{CheckMXRecord} = 0; $Self->{CustomerPanelCreateAccount} = 0; $Self->{QueueViewAllPossibleTickets} = 0; _________________________________________________________________ Découvrez un moyen pour éliminez tous les virus de votre PC ! http://safety.live.com/site/fr-FR

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permission problem with upload files
by Marc Herms 04 Oct '06

04 Oct '06

I still have a permission problem when I want to attach a file and upload it. OTRS says: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. what permission should I put and where? I had moved OTRS to another server, therefore this problem came up. thanks, marc

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RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
by Alan McKeown 04 Oct '06

04 Oct '06

Hi, I need help with this too. I have customers asking about closed tickets and even though I set the close to note-external and have also set followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; Customers do not get emails Regards Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com <http://www.joraph.com/> ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: 03 October 2006 13:00 To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID ________________________________ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : "User questions and discussions about OTRS.org" <otrs(a)otrs.org> De : "Mamakwa M. Sefiri" <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? ________________________________ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did you choose External Note when closing the ticket ? -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? ________________________________ From: franck.lamas(a)stp-presse.fr [mailto:franck.lamas@stp-presse.fr] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in the admin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, 'note-report' => 1, }; After that, when you close a ticket the customer will receive a mail or not -----otrs-bounces(a)otrs.org a écrit : ----- Pour : " User questions and discussions about OTRS.org " <otrs(a)otrs.org> De : " Mamakwa M. Sefiri " <msefiri(a)nrf.ac.za> Envoyé par : otrs-bounces(a)otrs.org Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- This message has been scanned for viruses and dangerous content by JoraPh Consulting <http://www.joraph.com/> , (Server #1) and is believed to be clean. -- This message has been scanned for viruses and dangerous content by JoraPh Consulting Ltd (Server #1), and is believed to be clean.

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Feature Request: more parameters for the CMD command in the GenericAgent
by Jan Miczaika 04 Oct '06

04 Oct '06

Hello, I think it would be helpful to increase the number of arguments which can be passed to an external CMD via the GenericAgent. Currently the list includes: ARG[0] ticket number ARG [1] ticket id While it possible to get all data via these ids, adding more info would be helpful and would reduce DB queries. I think the following additions would be useful for our setting: - email - agent/owner - queue We collect feedback regarding our agents after a ticket is closed, this would reduce the number of DB requests we have to make before sending out a ticket. I am open for comments... Thanks Jan -- Geschäftsführer Hitflip Media Trading GmbH Tel. 0221-272407-27 Fax. 0221-272407-22 -- Geschäftsführer Hitflip Media Trading GmbH Tel. 0221-272407-27 Fax. 0221-272407-22

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RE: RE : RE: [otrs] Access to FAQ after migrating
by Peter van Beugen 03 Oct '06

03 Oct '06

You can download the FAQ module from cvs if you want. cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs login (the password is: cvs) cvs -z3 -d :pserver:anonymous@cvs.otrs.org:/home/cvs co FAQ -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Eric Boudrand Verzonden: dinsdag 3 oktober 2006 16:04 Aan: User questions and discussions about OTRS.org Onderwerp: RE : RE: [otrs] Access to FAQ after migrating I think that too. I am waiting for this release before real upgrade. Right now, I am testing migration. My question remains Eric --- Peter van Beugen <Peter(a)tda.nl> a écrit : > I think you have to wait 1 or 2 days: then the official stable 2.1 > release comes out.... > > > -----Oorspronkelijk bericht----- > Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Eric > Boudrand > Verzonden: dinsdag 3 oktober 2006 15:37 > Aan: otrs(a)otrs.org > Onderwerp: [otrs] Access to FAQ after migrating > > Hello, > > I have moved OTRS from : > - a Windows box to a Linux box > - release 2.0.4 to 2.1.0 beta 2 > - MySQL 4.0 to MySQL 4.1 (<= issue with unicode encoding data, but > solved) > > The result is quite OK except the fact agents cannot access to internal > FAQ. They still have the right to do it but icon is not diplayed in the > agent interface. Is there something new with release 3.1.0 concerning > FAQ > ? > > I would like to install application with Package Manager, but > applications > are only available for framework 2.0. Where can I find 2.1 framework > applications ? > > Regards. > > Eric Boudrand > > > > > > > ___________________________________________________________________________ > > Découvrez un nouveau moyen de poser toutes vos questions quel que soit > le sujet ! > Yahoo! Questions/Réponses pour partager vos connaissances, vos opinions > et vos expériences. > http://fr.answers.yahoo.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > ___________________________________________________________________________ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail et son interface révolutionnaire. http://fr.mail.yahoo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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