November 2006 - otrs - OTRS mailing lists

createing links
by Petar Kazakov 09 Nov '06

09 Nov '06

Hi, I have hard time with creating links. I want to create a link to url or file, and till now . no luck. Can I create a link to some url or something else then another ticket? And if I can, can you tell me how ? Peter

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otrs - Tie calender to tickets
by Nathan Bates 09 Nov '06

09 Nov '06

Ive been looking for a way, and can't seem to find one. Is there a way to tie calender items to created tickets? Or too create a calender item from the ticket? We are trying to use this to schedule install/service calls based off of the created tickets. Any info would be great... Thanks, Nathan

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RE: [otrs] Customer email gets inserted into CC
by Lars Monsees 09 Nov '06

09 Nov '06

>> What option do I have to use to prevent this? > > Perhaps Ticket::Frontend::ComposeReplaceSenderAddress ? This just refers to the To: address but not the CC: But that way, I found it in Kernel\Modules\AgentTicketCompose.pm. There is no option to disable this feature =( Anyway, I can just edit the code. Thanks for your help, Alexander. Lars

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AW: [otrs] Where are customer and public FAQ
by shawn.beasley＠dlh.de 09 Nov '06

09 Nov '06

Hello Markus, > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im > Auftrag von EDV Tekomedia > Gesendet: Mittwoch, 8. November 2006 09:13 > An: User questions and discussions about OTRS.org > Betreff: Re: [otrs] Where are customer and public FAQ > > Hello once again, > well, as I 've seen in the forum, there are a lot of > queations concerning the new FAQ-Module. > But are there any answers??? Yes, there are some answers, what are your questions? > Will there be a new release, is any documentation available. There is not direct any documentation, and I hope that a new release will be coming as well. I have a working model of the FAQ, but the linking between tickets and faqs is not working. I hope, if you have questions, I have / and kann / help. > Any help would be appreciated > > Sincerely > Markus Nagel > > EDV Tekomedia schrieb: > > Hello, > > perhaps I just forgot to configure something, but where are > the public > > and the customer FAQ-views gone? > > I updated otrs from 2.0.4 to 2.1.2, installed the > FAQ-package and can > > use the FAQ in the agent-view but when I logon in the > customer view, I > > can see the icon for the FAQ, but when I click on it, only > the header > > and the footer of the customer view appear. > > When I go to the adress www.my-server.adress/faq.pl or > > www.my-server.adress/public.pl, also only the header and > the footer do > > appear. > > Have I forgot anything? > > Thanks in advance > > -- > EDV Tekomedia > Markus Nagel > > Tekomedia GmbH > Castroper Str.12 > D-44791 Bochum > > T: +49 (0)234 8939-0 > F: +49 (0)234 8939-28 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

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Customer email gets inserted into CC
by Lars Monsees 09 Nov '06

09 Nov '06

Hello, when a customer sent a mail from a different address and an agent replies via email, the original customer email address from the db gets inserted into CC. I couldn´t find an option to control this in Appendix B (searched for cc and email). I also searched within SysConfig frontend but this gives me too many result and opening only one needs about 30 seconds =( What option do I have to use to prevent this? Thx, Lars

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/vat/tmp files locked so can't be opened by PGP
by John Gurhy 08 Nov '06

08 Nov '06

HI, I am running version 2.0.3 on Windows 2003 and I am trying to get PGP working. PGP can't open a clear signed message, even if I try and manually verify the file from the CMD line. It looks like the tmp file is being kept locked open as I get the following error message: "gpg: can't open `C:\OTRS\otrs\var\tmp\pautHul8AF.tmp' gpg: verify signatures fail" However if I copy the tmp file to another dir I can verify it via the CMD line. Any idea where I am going wrong? Thanks in advance John John at gurhy.co.uk This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender.

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help
by Shunfeng ZHANG 08 Nov '06

08 Nov '06

Hello, I am crasy now? Do you know why I get this permission deny? The following works but: cat *** . PostMaster.pl This is the Postfix program at host quirinnet.bank.local. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <otrs(a)localhost.bank.local> (expanded from <otrs@localhost>): cannot append message to destination file /srv/www/htdocs/otrs/bin/PostMaster.pl: cannot open file: Permission denied ****************************** Shunfeng Zhang zhangede(a)yahoo.com 03022689271 ****************************** ____________________________________________________________________________________ Sponsored Link Mortgage rates near 39yr lows. $420k for $1,399/mo. Calculate new payment! http://www.LowerMyBills.com/lre

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RE: [otrs] problem PGP
by Nathan Campbell 08 Nov '06

08 Nov '06

The second field is looking for the location of the PGP installation on your server. When you install the GNUPG application (you'll need to download and install it. Just google that term) you can define where the application is installed. That is all it is asking for. On our Windows installation, I installed GNUPG to the root, so I have a folder named C:\gnupg on my server. For my PGP:BIN text box, the value is /gnupg/gpg.exe It will be different on Linux installs, but basically, you are just defining the path to the application. You can leave the options area alone if you like. Those are just parameters for the GNUPG application. Check out the man files for more information regarding them. Hope that helps! Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com 214-871-4026 http://www.dallassymphony.com -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of henche muliawan Sent: Wednesday, November 08, 2006 4:35 AM To: User questions and discussions about OTRS.org Subject: [otrs] problem PGP hello all, i,ve got a problem with PGP, it says "File not found". and i want to ask u how i can find the file u'll see error information in my attachment, pls.. give ur experience about PGP. anyway, are there another mailing lists for OTRS? thx, ur information will be help me. - HM - ________________________________________________________________________ ____________ Sponsored Link Mortgage rates near historic lows: $150,000 loan as low as $579/mo. Intro-*Terms https://www2.nextag.com/ ________________________________________________________________________ ____________ Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail. http://new.mail.yahoo.com

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RE: [otrs] Changed configuration names in otrs 2 [was: Diverse Fragen zu geänderter Konfiguration in OTRS 2]
by Lars Monsees 08 Nov '06

08 Nov '06

> Hmm, this is strange... As I first wrote that mail, the customer was > able to set the state of a newly created ticket (not wanted). Now, it > is not possible anymore although I cannot remember to have changed > something... > > Whatever. The old config option from 1.2.3 was > $Self->{'CustomerPanelNextComposeState'} = 0; > > I couldn´t find this in Appendix B and want to update it to the new > format. Could you help me with the following options? > > - CustomerPanelNextComposeState > - CustomerPanelOwnSelection > - PostMasterPOP3MaxEmailSize (I searched for postmaster, pop3 and > email but could not find any option this could have been renamed to) > - CustomerUser I just found that PostMasterPOP3MaxEmailSize is configurable via web interface. I normally don´t use this as it is very slow but was having a look at it for another question. I´ll search for the other ones later. Shouldn´t PostMasterPOP3MaxEmailSize be documented in that Appendix???

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RE: [otrs] Changed configuration names in otrs 2 [was: Diverse Fragen zu geänderter Konfiguration in OTRS 2]
by Lars Monsees 08 Nov '06

08 Nov '06

>>>> The most important one: We have changed several options and as the >>>> names for it have been changed our config file needs updating so >>>> that these work again. I couldn´t find information for that. Where >>>> can I get a list of options that have been renamed? >>> >>> I think such a list isn't available. >> >> =( >> I´ve posted a bug request. Think this should really be documented as >> some settings now just don´t work anymore. > > All config options are documented in Appendix B, so just look through > them to see what you need to change to get the behavior you want. > Most people here are running OTRS 2 I believe, so if you can't find > some things I think we might be able to help you. > > Nils Breunese. Hmm, this is strange... As I first wrote that mail, the customer was able to set the state of a newly created ticket (not wanted). Now, it is not possible anymore although I cannot remember to have changed something... Whatever. The old config option from 1.2.3 was $Self->{'CustomerPanelNextComposeState'} = 0; I couldn´t find this in Appendix B and want to update it to the new format. Could you help me with the following options? - CustomerPanelNextComposeState - CustomerPanelOwnSelection - PostMasterPOP3MaxEmailSize (I searched for postmaster, pop3 and email but could not find any option this could have been renamed to) - CustomerUser Lars

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