November 2006 - otrs - OTRS mailing lists

Simple question
by Jim McBurnett 19 Nov '06

19 Nov '06

How often does the windows version poll for pop3 emails? I am seeing every 5 min. Can it be changed? If so where? Thanks, Jim

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RE: [otrs] Slow email response submission
by Bartsch, Martin msg asp gmbh 19 Nov '06

19 Nov '06

Disable CheckMX Record Sysconfig Framework -> Core CheckMXRecord: No > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On > Behalf Of Peter Fern > Sent: Tuesday, October 24, 2006 8:47 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] Slow email response submission > > > And apologies for replying to my own topic, but I forgot the > essentials: > > OTRS v2.1.2 > Apache 2.0.58 > Perl 5.8.8 > mod_perl 2.0.2 > > > Peter Fern wrote: > > Hi all, > > I have a problem that seems to have popped up a couple of > times in the > > archives but that I haven't seen an adequate response for. OTRS is > > quite functional, and responds speedily for all requests except when > > submitting an email response (eg - Compose Answer(email) / 'empty > > answer'), when it takes a long time to complete, and I mean > a loooooong > > time: > > > > [Notice][Kernel::System::Web::InterfaceAgent::Run] > Response::Agent: 254s > > taken (URL:Action=AgentTicketCompose:user@example.com)_ > > > > I've had a poke around, but I can't see anything that > should cause this > > behaviour, and without adding debug code into > AgentTicketCompose.pm I > > don't know where else to look. Anyone got a simple answer > to this one, > > maybe an option that needs flipping? > > > > Thanks in advance, > > Pete > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

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This is a test email
by Janet Post 17 Nov '06

17 Nov '06

Please ignore this email ----------------------------- Janet Post Unix Application and Network Monitor Excapsa Services Inc. 416-640-1556 x5162 janet.post(a)excapsa.ca

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Query Active Directory via Root domain server
by Brett Simpson 16 Nov '06

16 Nov '06

I have an Active Directory Domain that has a root domaincontroller with two sub domain servers. I can point to either of the subdomains and authenticate to any account under the specific DC I select. HoweverI would like to be able to point to the root domain controller and be able toauthenticate to either. My configuration I’m trying to use is below. $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'dcroot.example.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=example,DC=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs,OU=Support,DC=dc,DC=example,DC=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =’otrs4me’; Brett --------------------------------- Everyone is raving about the all-new Yahoo! Mail beta.

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Auto-Customer Registration
by Janet Post 16 Nov '06

16 Nov '06

Hello, I am evaluating otrs for use in our company, and I have a quick question for all of you gurus. Is there a method to auto-register a customer? We are thinking of setting up otrs using httpBasicAuth and than having apache authenticate to our local domain. There will be something like 300 customers when we roll this out to our employees. Is this possible? Janet

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RE: [otrs] POP3: no delete
by Nathan Campbell 16 Nov '06

16 Nov '06

I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly. Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com 214-871-4026 http://www.dallassymphony.com -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul Puschmann Sent: Wednesday, November 15, 2006 5:14 AM To: otrs(a)otrs.org Subject: Re: [otrs] POP3: no delete On Wed, Nov 15, 2006 at 10:23:26AM +0100, EXT / CAP GEMINI LEBLANC Bastien wrote: > Hi all, > > Can you tell me if it is possible to fetch mails from POP3 to integrate > into OTRS but without deleting it from the server? > > In fact I tried to comment the ligne 202 in the PostMasterPOP3.pl > $PopObject->delete($Messageno); > But the ticket are duplicated. > > That would be really usefull to test otrs, while keeping our current > mail system. > You could use fetchmail / getmail in connection with procmail. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.

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Search syntax
by Johan Gotting 15 Nov '06

15 Nov '06

Hi, I can't figure out to search the Subject field in the Search screen. Let's say i want to find all tickets with "Term1 AND Term2" in the subject field. What syntax should be used? Or if I want to perfom am OR search. For example "Term1 OR Term2". The syntax above does not work for me nor || and + operator. Thanks in advance! /Johan -- Johan Gotting Hälltorp Landet S-663 41 Hammarö Mobile: 0733-275063

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Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4
by Vittal Aithal 15 Nov '06

15 Nov '06

Jeff - In /opt/otrs/scripts/apache2-perl-startup.pl, comment out the following lines: use Apache (); use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); The CGI module should be smart enough to figure out what Apache modules to load when running under mod_perl_2 hth vittal On 15 Nov 2006, at 11:24, Jeff Engstrom wrote: > Once I added the line you suggested and went to cycle Apache the > following > errors came up... > ------------------------------------------------- > Stopping httpd: [ OK ] > Starting httpd: [Wed Nov 15 01:58:33 2006] [error] Can't locate > Apache.pm in > @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ > /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi > /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 > /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 > /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 > /usr/lib/perl5/site_perl > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 > /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 > /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 > /usr/lib/perl5/vendor_perl . /etc/httpd) at > /opt/otrs/scripts/apache2-perl-startup.pl line 22.\nBEGIN > failed--compilation aborted at /opt/otrs/scripts/apache2-perl- > startup.pl > line 22.\nCompilation failed in require at (eval 2) line 1.\n > [Wed Nov 15 01:58:33 2006] [error] Can't load Perl file: > /opt/otrs/scripts/apache2-perl-startup.pl for server > vmhost04.localnet:0, > exiting... > [FAILED] > > As you can see below the file is on my server... > ------------------------------------------------- > > [root@vmhost04 conf]# locate Apache.pm > /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi/DBI/ > ProfileDumper/A > pache.pm > /usr/lib/perl5/5.8.5/CGI/Apache.pm > /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/DBI/ > ProfileDumper/Apa > che.pm > ------------------------------------------------- > > Thanks, > Jeff > > >> -----Original Message----- >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On >> Behalf Of >> Vittal Aithal >> Sent: Wednesday, November 15, 2006 1:25 AM >> To: User questions and discussions about OTRS.org >> Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4 >> >> Jeff - >> >> Do you have the line: >> >> Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl >> >> in your Apache config? This sets up the OTRS paths, and loads all the >> OTRS related modules. If it is in your Apache config, ensure that / >> opt/otrs/scripts/apache2-perl-startup.pl contains the lines: >> >> use lib "/opt/otrs/"; >> use lib "/opt/otrs/Kernel/cpan-lib"; >> >> hth >> vittal >> >> On 15 Nov 2006, at 05:09, Jeff Engstrom wrote: >> >>> >>> >>>> -----Original Message----- >>>> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On >>>> Behalf >>>> Of Vittal Aithal >>>> Sent: Tuesday, November 14, 2006 2:20 AM >>>> To: User questions and discussions about OTRS.org >>>> Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4 >>>> >>>>> ------------------------------------------------- >>>>> Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" >>>>> Alias /otrs/ "/opt/otrs/bin/cgi-bin/" >>>>> >>>>> <Location /otrs> >>>>> SetHandler perl-script >>>>> PerlHandler Apache::Registry >>>>> Options ExecCGI >>>>> PerlSendHeader On >>>>> PerlSetupEnv On >>>>> </Location> >>>>> ------------------------------------------------- >>>>> >>>> >>>> Hi Jeff, >>>> >>>> Under mod_perl 2, the PerlHandler line should be replaced with: >>>> >>>> PerlResponseHandler ModPerl::Registry >>>> >>>> I also use: >>>> >>>> PerlOptions +ParseHeaders >>>> PerlOptions +SetupEnv >>>> >>>> rather than PerlSendHeader and PerlSetupEnv >>>> >>>> >>>> hth >>>> vittal >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support orr consulting for your OTRS system? >>>> => http://www.otrs.com/ >>> >>> I changed the config to match the above post items but now I get a >> new >>> error... >>> ------------------------------------------------- >>> Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC >>> contains: >>> /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. >>> /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 >>> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi >>> /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi >>> /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi >>> /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi >>> /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi >>> /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi >>> /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 >>> /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 >>> /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 >>> /usr/lib/perl5/site_perl >>> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi >>> /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi >>> /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi >>> /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi >>> /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi >>> /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi >>> /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 >>> /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 >>> /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 >>> /usr/lib/perl5/vendor_perl . /etc/httpd) at /opt/otrs/bin/cgi-bin/ >>> index.pl line 41.\nBEGIN failed--compilation aborted at >>> /opt/otrs/bin/cgi-bin/index.pl line 41.\n >>> ------------------------------------------------- >>> >>> The file it is asking for above is in Kernel/System/Web/ in the otrs >>> directory. Is there a path statement I missed along the way? >>> >>> Thanks again, >>> Jeff >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> => http://www.otrs.com/ >> >> -- >> Vittal Aithal >> vittal.aithal(a)vidanti.com >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- Vittal Aithal vittal.aithal(a)vidanti.com

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AW: [otrs] Where are customer and public FAQ !!!!ICH HABE ES!!!I HAVE IT!!!
by shawn.beasley＠dlh.de 15 Nov '06

15 Nov '06

Markus, I have it. Thanks to your tip! > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im > Auftrag von EDV Tekomedia > Gesendet: Montag, 13. November 2006 18:00 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: AW: AW: [otrs] Where are customer and public FAQ > > Hello Shawn, > got it now working for linking from Ticket to FAQ. > As already guessed it is a bad formed hardcoded link. > In {otrs-home}/Kernel/System/LinkObject/FAQ.pm you need to change line > 48 from > FrontendDest => "Action=AgentFAQ&FAQID=", to FrontendDest => > "Action=AgentFAQ&ItemID=", > > Concerning linking FAQs with Tickets, I haven't found the > right file yet. > The link seems to be built in AgentFAQ.dtl, but I don't know > how to affect it. 1. Make Bakcup of $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl 2. Open $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl 3. Remove lines 129-149  </td> </tr> <tr valign="top"> <td>$Text{"Linked"} ($Text{"Parent"}):</td> <td>  <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>  </td> </tr> <tr valign="top"> <td>$Text{"Linked"} ($Text{"Child"}):</td> <td>  <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>  </td> </tr> 4. Open /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl 5. Copy Rows 204-224 !-- dtl:block:LinkNormal --> <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>  </td> </tr> <tr valign="top"> <td>$Text{"Linked"} ($Text{"Parent"}):</td> <td>  <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>  </td> </tr> <tr valign="top"> <td>$Text{"Linked"} ($Text{"Child"}):</td> <td>  <a href="$Env{"Baselink"}$Data{"FrontendDest"}$QData{"ID"}" title="$QData{"Object"}: $QData{"Number"}">$QData{"Text"}</a>  </td> </tr> 6. Insert where removed in $HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl 7. Save and Rejoice!!!!! > Greetings > > Markus > > > shawn.beasley(a)dlh.de schrieb: > > Markus > > > >> -----Ursprüngliche Nachricht----- > >> Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] > Im Auftrag > >> von EDV Tekomedia > >> Gesendet: Montag, 13. November 2006 12:25 > >> An: User questions and discussions about OTRS.org > >> Betreff: Re: AW: AW: [otrs] Where are customer and public FAQ > >> > >> Hello Sean, > >> yes, that was the switch. > >> Noe the FAQs are also shown in customer- and public area. > >> Thanks a lot! > > > > Is the Linking from tickets and FAQ'S working by your system? > > > >> Greetings Markus > >> > >> shawn.beasley(a)dlh.de schrieb: > >>> Hey Markus > >>> > >>>> -----Ursprüngliche Nachricht----- > >>>> Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] > >> Im Auftrag > >>>> von EDV Tekomedia > >>>> Gesendet: Freitag, 10. November 2006 13:02 > >>>> An: User questions and discussions about OTRS.org > >>>> Betreff: Re: AW: [otrs] Where are customer and public FAQ > >>>> > >>>> Hello Shawn, > >>>> thanks for your reply. > >>>> I had realized already, that the FAQ is a module now and > >> installed it. > >>>> What I didn't know is that I have to avtivate sth in the > SysConfig. > >>>> I can't find the switch you're talking about. > >>>> In the Ticket-section I can't find the Core::Object entry. > >>>> There are only > >>>> Core::ArticleFreeText > >>> This should be the one. > >>> > >>>>> Core::LinkObject << > >>> This should be the one. > >>> > >>> > >>> The settings that are working for me are: > >>> > >>> LinkObject###Ticket: > >>> > >>> Objects that can be linked. > >>> > >>> Key Content > >>> Name Ticket Object > >>> Type Object > >>> > >>> LinkObjects => > >>> Ticket > >>> FAQ > >>> > >>> > >>> But like I said, and I hate to nag about this problem, the > >> links that are created between the two systems are broken. > >>> However, I think that for the meantime, the system is at > >> least working. > >>>> Core::PostMaster > >>>> Core::Ticket > >>>> Core::TicketFreeText > >>>> Core::TicketFreeTextDefault > >>>> Core::TicketFreeTime > >>>> Core::TicketWatcher > >>>> Where shall this Object entry be? > >>>> Thanks in advance > >>>> > >>>> Markus > >>>> > >>>> shawn.beasley(a)dlh.de schrieb: > >>>>>> -----Ursprüngliche Nachricht----- > >>>>>> Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] > >>>> Im Auftrag > >>>>>> von EDV Tekomedia GmbH > >>>>>> Gesendet: Donnerstag, 9. November 2006 09:27 > >>>>>> An: User questions and discussions about OTRS.org > >>>>>> Betreff: AW: [otrs] Where are customer and public FAQ > >>>>>> > >>>>>> Hellp Shawn, > >>>>>> thanks a lot for your offer. > >>>>>> Sorry that my last mail seemed to yell, but it's a little > >>>>>> frustrating, when you told your users all the time, that > >>>>> I am just as frustrated that the linking does not seem to > >>>> be working right now. At least, no one can tell me if > the have a > >>>> working example. > >>>>>> shall take a look at the FAQs, but after an upgrade the > >>>> FAQs are gone. > >>>>>> So, this is already my first question, as mentioned in the > >>>> subject of > >>>>>> the > >>>>>> thread: > >>>>>> Where are customer and public FAQ? > >>>>> This question has been answered. The FAQ is now a module. > >>>> The best > >>>>> that you can do is to backup your FAQ out of the DB, and > >>>> then instsall > >>>>> the module > >>>>> > >>>>> ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest > >>>>> version of the FAQ 1.0.11 > >>>>> > >>>>> After the upgrade, you may have to reimport your FAQ backup. > >>>>> > >>>>> Then you will have to add the Object in Ticket -> > >>>> Core::Object in your settings section. > >>>>> This will ensure that your users have access, your agents > >>>> have accesss, but the linking (if you have the same > >> problem as I do) > >>>> will be broken. > >>>>> Please let me know if you find out something about the > >> linking. It > >>>>> seems to be an imporperly formed URL. But, I have not > >>>> found the code > >>>>> that will fix this. I will however :) > >>>>> > >>>>>> You can see details of my problem in the attached earlier mail. > >>>>>> Any ideas? > >>>>>> Thanks in advance > >>>>>> > >>>>>> Markus > >>>>>> > >>>>>> -----Ursprüngliche Nachricht----- > >>>>>> Von: otrs-bounces(a)otrs.org > >>>> [mailto:otrs-bounces@otrs.org]Im Auftrag > >>>>>> von shawn.beasley(a)dlh.de > >>>>>> Gesendet: Donnerstag, 9. November 2006 08:28 > >>>>>> An: otrs(a)otrs.org > >>>>>> Betreff: AW: [otrs] Where are customer and public FAQ > >>>>>> > >>>>>> > >>>>>> Hello Markus, > >>>>>> > >>>>>> > >>>>>>> -----Ursprüngliche Nachricht----- > >>>>>>> Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] > >>>>>> Im Auftrag > >>>>>>> von EDV Tekomedia > >>>>>>> Gesendet: Mittwoch, 8. November 2006 09:13 > >>>>>>> An: User questions and discussions about OTRS.org > >>>>>>> Betreff: Re: [otrs] Where are customer and public FAQ > >>>>>>> > >>>>>>> Hello once again, > >>>>>>> well, as I 've seen in the forum, there are a lot of > queations > >>>>>>> concerning the new FAQ-Module. > >>>>>>> But are there any answers??? > >>>>>> Yes, there are some answers, what are your questions? > >>>>>> > >>>>>>> Will there be a new release, is any documentation available. > >>>>>> There is not direct any documentation, and I hope that a > >>>> new release > >>>>>> will be coming as well. I have a working model of the > >>>> FAQ, but the > >>>>>> linking between tickets and faqs is not working. > >>>>>> > >>>>>> I hope, if you have questions, I have / and kann / help. > >>>>>> > >>>>>>> Any help would be appreciated > >>>>>>> > >>>>>>> Sincerely > >>>>>>> Markus Nagel > >>>>>>> > >>>>>>> EDV Tekomedia schrieb: > >>>>>>>> Hello, > >>>>>>>> perhaps I just forgot to configure something, but where are > >>>>>>> the public > >>>>>>>> and the customer FAQ-views gone? > >>>>>>>> I updated otrs from 2.0.4 to 2.1.2, installed the > >>>>>>> FAQ-package and can > >>>>>>>> use the FAQ in the agent-view but when I logon in the > >>>>>>> customer view, I > >>>>>>>> can see the icon for the FAQ, but when I click on it, only > >>>>>>> the header > >>>>>>>> and the footer of the customer view appear. > >>>>>>>> When I go to the adress www.my-server.adress/faq.pl or > >>>>>>>> www.my-server.adress/public.pl, also only the header and > >>>>>>> the footer do > >>>>>>>> appear. > >>>>>>>> Have I forgot anything? > >>>>>>>> Thanks in advance > >>>>>>> -- > >>>>>>> EDV Tekomedia > >>>>>>> Markus Nagel > >>>>>>> > >>>>>>> Tekomedia GmbH > >>>>>>> Castroper Str.12 > >>>>>>> D-44791 Bochum > >>>>>>> > >>>>>>> T: +49 (0)234 8939-0 > >>>>>>> F: +49 (0)234 8939-28 > >>>>>>> _______________________________________________ > >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>>>> Support orr consulting for your OTRS system? > >>>>>>> => http://www.otrs.com/ > >>>>>>> > >>>>>> _______________________________________________ > >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>>> Support orr consulting for your OTRS system? > >>>>>> =http://www.otrs.com/ > >>>>>> > >>>>>> _______________________________________________ > >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>>> Support orr consulting for your OTRS system? > >>>>>> => http://www.otrs.com/ > >>>>>> > >>>>> Best Wishes, > >>>>> > >>>>> Shawn Beasley > >>>>> Support - IT > >>>>> LPID LPI000077664 > >>>>> VERIFICATION NUMBER 3vk4xshbx6 > >>>>> > >>>>> LPIC - 1 > >>>>> > >>>>> Cargo Future Communications GmbH > >>>>> Building 1335 > >>>>> D-55483 Hahn-Airport > >>>>> > >>>>> Tel. +49 6543 983 113 > >>>>> Fax +49 6543 983 119 > >>>>> Mobil: +49 151 12 12 8934 > >>>>> Email: shawn.beasley(a)dlh.de > >>>>> Web: http://www.cfc-callcenter.com > >>>>> > >>>>> _______________________________________________ > >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>> Support orr consulting for your OTRS system? > >>>>> =http://www.otrs.com/ > >>>> -- > >>>> EDV Tekomedia > >>>> Markus Nagel > >>>> > >>>> Tekomedia GmbH > >>>> Castroper Str.12 > >>>> D-44791 Bochum > >>>> > >>>> T: +49 (0)234 8939-0 > >>>> F: +49 (0)234 8939-28 > >>>> > >>>> ____________ > >>>> Virus checked by G DATA AntiVirusKit > >>>> > >>>> > >>>> _______________________________________________ > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> Support orr consulting for your OTRS system? > >>>> => http://www.otrs.com/ > >>>> > >>> Shawn > >>> _______________________________________________ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support orr consulting for your OTRS system? > >>> =http://www.otrs.com/ > >> -- > >> EDV Tekomedia > >> Markus Nagel > >> > >> Tekomedia GmbH > >> Castroper Str.12 > >> D-44791 Bochum > >> > >> T: +49 (0)234 8939-0 > >> F: +49 (0)234 8939-28 > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support orr consulting for your OTRS system? > >> => http://www.otrs.com/ > >> > > , Shawn > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > =http://www.otrs.com/ > > -- > EDV Tekomedia > Markus Nagel > > Tekomedia GmbH > Castroper Str.12 > D-44791 Bochum > > T: +49 (0)234 8939-0 > F: +49 (0)234 8939-28 > > > ____________ > Virus checked by G DATA AntiVirusKit > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > Thanks for the help and, to all, for the great mailer. Greetings, Shawn

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Not able to compose answer
by Ravi AHUJA 15 Nov '06

15 Nov '06

Hi, While composing answer, I am not able to close the ticket,it is giving me this error message OTRS System <otrs@localhost> * invalid otrs@localhost (Invalid syntax)! Rgds Ravi Ahuja

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