November 2006 - otrs - OTRS mailing lists

RE: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAYreference
by Richard ***** 01 Dec '06

01 Dec '06

> From: michael.schulze@> > Try to restore a old ZZZAutp.pm. It's a new installation ; As Serge, it's not ok until 2.0.4 ... I'll try with a testing server. Thanks. Richard _________________________________________________________________ Essayez Live.com, votre nouvelle page d'accueil ! Personnalisez-la en quelques clics pour retrouver tout ce qui vous intéresse au même endroit. http://www.live.com/getstarted

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RE: [otrs] Problem with LDAP Customer user backend
by Richard 01 Dec '06

01 Dec '06

Finally it's not ok ; when I change Customer::Auth to ldap I can search user in my ldap directory. But if I search a customer and if that customer isn't in ldap so "source" change ; and I only have DB as choice. What's wrong ? Richard

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RE: [otrs] Problem with LDAP Customer user backend
by Richard ***** 30 Nov '06

30 Nov '06

Thanks for the answer but it's not to authenticate customers but to have customers list from ldap ; to use when I open a new phone ticket for example. I think I have to modify url near Frontend::Customer::Auth. Richard Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Thu, 30 Nov 2006 14:08:18 -0600From: n.campbell(a)DalSym.comTo: otrs(a)otrs.org Here is the link to modify the setting, however, if your config file is configured properly, then you don’t have to use the GUI. Also, keep in mind that if using the GUI, when you click the LDAP drop-down, you need to scroll down and click Update to reflect the change and edit the other settings. http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… Nathan CampbellSystems AdministratorDallas Symphony Association From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard *****Sent: Thursday, November 30, 2006 1:31 PMTo: User questions and discussions about OTRS.orgSubject: [otrs] Problem with LDAP Customer user backend Hi, I want to use my ldap directory for customer information. I put config informations into Kernel/Config.pm ; I restart otrs service. But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend". Where can I configure this ? Richard Soyez parmi les premiers à essayer Windows Live Mail. Windows Live Mail. _________________________________________________________________ Essayez Live.com et créez l'Internet qui vous ressemble : infos, sports, météo et bien plus encore ! http://www.live.com/getstarted

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RE: [otrs] Problem with LDAP Customer user backend
by Nathan Campbell 30 Nov '06

30 Nov '06

Here is the link to modify the setting, however, if your config file is configured properly, then you don't have to use the GUI. Also, keep in mind that if using the GUI, when you click the LDAP drop-down, you need to scroll down and click Update to reflect the change and edit the other settings. http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… http://shoenberg/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf… Nathan Campbell Systems Administrator Dallas Symphony Association _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard ***** Sent: Thursday, November 30, 2006 1:31 PM To: User questions and discussions about OTRS.org Subject: [otrs] Problem with LDAP Customer user backend Hi, I want to use my ldap directory for customer information. I put config informations into Kernel/Config.pm ; I restart otrs service. But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend". Where can I configure this ? Richard _____ Soyez parmi les premiers à essayer Windows Live Mail. Windows Live Mail. <http://ideas.live.com/programpage.aspx?versionId=5d21c51a-b161-4314-9b0e-49…>

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Problem with LDAP Customer user backend
by Richard ***** 30 Nov '06

30 Nov '06

Hi, I want to use my ldap directory for customer information. I put config informations into Kernel/Config.pm ; I restart otrs service. But when I go into customers section as an admin I can't change "source" to ldap backend. Ialway have "database backend". Where can I configure this ? Richard _________________________________________________________________ Essayez Live.com et créez l'Internet qui vous ressemble : infos, sports, météo et bien plus encore ! http://www.live.com/getstarted

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Error after instalation
by Bruno Sarlo 30 Nov '06

30 Nov '06

Hi, I've been trying to get Otrs running but couldn't get through. I actually got some problems with dependencies to install 2.1 in my Debian Sarge stable. I got it to install correctly but when I request the index.pl I get this error: ***************** Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 29 06:41:05 2006 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (1897): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 ***************** I'd appreciate any guidance. Thanks -- Bruno

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AuthModule::HTTPBasicAuth::Replace
by Jim Wight 30 Nov '06

30 Nov '06

This # In case there is a leading domain in the REMOTE_USER, you can # replace it by the next config option. # $Self->{'AuthModule::HTTPBasicAuth::Replace'} = 'example_domain\\'; (and Customer::AuthModule::HTTPBasicAuth::Replace) would be useful to me if there weren't the constraint that 'Replace' has to occur at the beginning of REMOTE_USER. My REMOTE_USER has the form user@domain, so I must continue to modify the code to get it reduced to plain 'user'. If the anchoring were removed, in order to allow the pattern to be deleted to occur anywhere in the string, I doubt if anyone already using the feature would be affected. Could it be done? Jim

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RE: [otrs] OTRS Installation Problems
by Richard ***** 30 Nov '06

30 Nov '06

I had same problem and for the moment I put a .htaccess file in directory where i have installer.pl file. In the .htaccess put allow from all ; it's not a very good solution but it work and after you can adapt you .htaccess file. Do the same for images directory. Richard From: edcarlsen(a)cox.netTo: otrs(a)otrs.orgDate: Wed, 29 Nov 2006 21:30:57 -0600Subject: [otrs] OTRS Installation Problems All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Can you provide any help? Thanks. Ed Carlsen _________________________________________________________________ Exprimez-vous : créez la page d'accueil qui vous ressemble avec Live.com. http://www.live.com/getstarted

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install otrs in server host
by Valdemir 30 Nov '06

30 Nov '06

Personnel has a bill in the servant www.dreamhost.com he/she would like to put in the in my site the otrs, but I am beginner I am having dificultades in installing could anybody help myself?? did anybody already install in the servant dreamhost.com? Messenger: valdemirjs(a)hotmail.com Skype: valdemir.jacon.sanches

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OTRS Installation Problems
by Ed Carlsen 30 Nov '06

30 Nov '06

All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Can you provide any help? Thanks. Ed Carlsen

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