November 2006 - otrs - OTRS mailing lists

R: otrs Customer ticket view
by VI - Mario Tonin 28 Nov '06

28 Nov '06

Thanks to all. I've changed to external note, and i see that!!!

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AW: [otrs] Module Kernel::Modules::FAQ not registered inKernel/Config.pm!
by shawn.beasley＠dlh.de 28 Nov '06

28 Nov '06

http://www.mail-archive.com/otrs@otrs.org/msg12344.html > -----Ursprüngliche Nachricht----- > Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im > Auftrag von mike conigliaro > Gesendet: Montag, 27. November 2006 23:10 > An: User questions and discussions about OTRS.org > Betreff: [otrs] Module Kernel::Modules::FAQ not registered > inKernel/Config.pm! > > i just did a fresh install of otrs 2.1.3, and im getting this > error when i click on the "FAQ" link when replying to a > ticket. does anyone know whats going on? > > ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 > 17:08:19 2006 > > Message: Module Kernel::Modules::FAQ not registered in > Kernel/Config.pm! > > Traceback (13986): > Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 > Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 > > -- > Mike Conigliaro > ProActive Technologies > conigliaro(a)getproactivenow.com > 203.239.0440 ext:317 > www.getproactivenow.com > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ >

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Customer ticket view
by VI - Mario Tonin 28 Nov '06

28 Nov '06

I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Mario Tonin mario.tonin(a)battistolli.it <mailto:mario.tonin@battistolli.it> B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.battistolli.it <http://www.battistolli.it/>

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AW: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value asanARRAYreference
by shawn.beasley＠dlh.de 28 Nov '06

28 Nov '06

Hi, Sorry. I answered the wrong post. ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von shawn.beasley(a)dlh.de Gesendet: Dienstag, 28. November 2006 10:39 An: otrs(a)otrs.org Betreff: AW: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value asanARRAYreference Hallo Everyone, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard ***** Gesendet: Montag, 27. November 2006 20:26 An: User questions and discussions about OTRS.org Betreff: RE: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as anARRAYreference > From: michael.schulze@ > > Try to restore a old ZZZAutp.pm. It's a new installation ; As Serge, it's not ok until 2.0.4 ... I'll try with a testing server. Thanks. Richard ________________________________ Exprimez-vous en direct avec Windows Live Messenger ! Windows Live Messenger ! <http://imagine-msn.com/messenger/launch80/default.aspx?locale=fr-fr&sou rce=joinmsncom/messenger> We have already solved this problem, please read the archives http://www.mail-archive.com/otrs@otrs.org/msg12344.html Greetz, Shawn

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language changes
by rico f 28 Nov '06

28 Nov '06

Hi, I want to adapt (and correct) some of the words in my language file to be consistent in Swedish all the way. When I do so in my case sv.pm and choose sv as the language then I only get the following error: ---- Can't locate object method "Data" via package "Kernel::Language" at /opt/otrs//Kernel/Language.pm line 129, <PRODUCT> line 72. ---- This happens if I make a copy of the original sv.pm and rename the new file to sv.pm and rename the original file to sv_org.pm. I also change the owner and modes to be the same as the original. I don't know if this is the way to do the changes or if there is an option in the SysConfig option in the admin area? Anyone the has the same problem? Thanks in advance ricfors

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customer ticket closure info
by charlie 28 Nov '06

28 Nov '06

Hi running the latest version of OTRS on a small server with approx 5 agents and 15 customers. At the moment, I haven't the ability to set up a mail server. My question is this; when a ticket is closed by an agent, I cannot see a way to configure a customer profile so that they can see the result of the closure. The customer can see all the tickets they have raised and their status, but not the info the agent has entered to close the ticket. Is this some config I have overlooked? -------------------------------------------------------------------------- Search Accredited Degrees Browse leading, accredited online degrees. Get free information. http://tagline.bidsystem.com/fc/BgLEQfIzfHpBFnwGyPMDmxOYdSEqZUVnnI9s/

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AW: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as anARRAYreference
by shawn.beasley＠dlh.de 28 Nov '06

28 Nov '06

Hallo Everyone, ________________________________ Von: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Richard ***** Gesendet: Montag, 27. November 2006 20:26 An: User questions and discussions about OTRS.org Betreff: RE: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as anARRAYreference > From: michael.schulze@ > > Try to restore a old ZZZAutp.pm. It's a new installation ; As Serge, it's not ok until 2.0.4 ... I'll try with a testing server. Thanks. Richard ________________________________ Exprimez-vous en direct avec Windows Live Messenger ! Windows Live Messenger ! <http://imagine-msn.com/messenger/launch80/default.aspx?locale=fr-fr&sou rce=joinmsncom/messenger> We have already solved this problem, please read the archives http://www.mail-archive.com/otrs@otrs.org/msg12344.html Greetz, Shawn

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Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
by mike conigliaro 28 Nov '06

28 Nov '06

i just did a fresh install of otrs 2.1.3, and im getting this error when i click on the "FAQ" link when replying to a ticket. does anyone know whats going on? ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27 17:08:19 2006 Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Traceback (13986): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 -- Mike Conigliaro ProActive Technologies conigliaro(a)getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com

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Customer ticket closure info
by Wardale, Charlie C I41513 28 Nov '06

28 Nov '06

Hi running the latest version of OTRS on a small server with approx 5 agents and 15 customers. At the moment, I haven't the ability to set up a mail server. My question is this; when a ticket is closed by an agent, I cannot see a way to configure a customer profile so that they can see the result of the closure. The customer can see all the tickets they have raised and their status, but not the info the agent has entered to close the ticket. Is this some config I have overlooked? Registered office: Ruston House, Waterside South, Lincoln LN5 7FD, England Registered no: 4729734 This email contains confidential information and is for the exclusive use of the addressee. If you are not the addressee, then any distribution, copying or use of this email is prohibited. If received in error, please advise the sender and delete immediately. We accept no liability for any loss or damage suffered by any person arising from use of this email.

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Problem installing package
by Richard 27 Nov '06

27 Nov '06

Hi, I try to install calendar and webmail packages but from webserver it's seem not to be possible : Sorry, for this interface is mod_perl2 with Apache2::Reload required. Other way [..] v 2.0.4 If I try bin/opm.pl -a install -p /tmp/opm/WebMail-0.9.9.opm I have this error : Can't locate object method "SWASHNEW" via package "utf8" (perhaps you forgot to load "utf8"?) at /opt/otrs/Kernel/System/Package.pm line 315. Is there anything I can modify to avoid this problem ? Regards Richard

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