February 2006 - otrs - OTRS mailing lists

Errors on PostMasterPOP3.pl
by Jacco van Koll 17 Feb '06

17 Feb '06

Gents, After browsing the entire archive, i still get no answer to the following error: Use of uninitialized value in numeric eq (==) at /usr/share/perl5/Net/POP3.pm line 310, <PRODUCT> line 4. No messages (support@haringstad.com@localhost) Use of uninitialized value in numeric eq (==) at /usr/share/perl5/Net/POP3.pm line 316, <PRODUCT> line 4. Connection to localhost closed. When i use netcat localhost 110 to login, i use the username & password, and everything goes OK. Running here: Debian Unstable Dovecot as POP/IMAP server with virtual mailboxes, need to login with username(a)domain.tld Apache 2 The other mailboxes i use, both with windows and Linux clients, work like a charm. Only this not. Reproduced the error with: $OTRSHOME/bin/PostMasterPOP3.pl -d4 -s localhost -u support(a)domain.tld -p {fakeforthisemail} Anyone? -- Regards, J. van Koll

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adding fields to MySQL tabel
by ReKo Video - printer en pcsupplies 17 Feb '06

17 Feb '06

Hi, I did add some fields (like department) to 'customerMessagenew.dtl'. I add the same fields in the table 'ticket' (with ALTER table ...), but when I make a new ticket and fill-in data into the new fields in the webinterface , the data is not displayed in the database... Do I have to add the fields somewhere else too and/or do I have to make other changes? Do I have have to make changes to the program 'customerticketzoom.dtl' ? Greetings, Rene

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PostmasterPOP3 error
by Danie Theron 17 Feb '06

17 Feb '06

Hi , I am experiencing a very frustrating problem when checking mail with the PostmasterPOP3.pl script. When it checks every 10 minutes (cronjob) it sometimes just bombs out with the following error : Got no Email at /opt/otrs/Kernel/System/PostMaster.pm line 45. Now I have posted this before , and the reply was that it might be a Postmaster Filter rule , but I haven't added any new rules. I am connecting to an Exchange Server with POP3 accounts. Please , please if anyone has any advise or came across the same problem please respond. TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. ------------------------------------------------------------------------ ---- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------ ---

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Assigning tickets to a random agent
by Matt Linton 16 Feb '06

16 Feb '06

Hello all; Our team has defined a queue for asset tracking updates. A user emails us to let us know to update their location when they move offices. Because we want to be fair about it, we'd like to assign those tickets to a random one of us each time one comes in. I tried using GenericAgent to do this, but it is not capable of allowing a ticket to be owned by multiple agents (for obvious reasons). Is there a way to facilitate this, or otherwise accomplish what we intend? We are about to undergo an audit which will result in hundreds of these requests, and the only fair way to deal with them is to ensure that they're assigned randomly among us.

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OTRS statistics
by Edgar Meij 16 Feb '06

16 Feb '06

Hi Rémi, Sure, see the attached file. If you have any questions, drop me an e-mail. Regards, Edgar > -----Oorspronkelijk bericht----- > Van: pas.de.quoi(a)voila.fr [mailto:pas.de.quoi@voila.fr] > Verzonden: dinsdag 7 februari 2006 10:21 > Aan: danie(a)verpakt.com; edgar.meij(a)gmail.com > Onderwerp: OTRS statistics > > Hi Edgar, Hi Danie > > I use otrs too since june 2003 (1.3.2 at this time but I'm going to update > to 2.0.4 soon) and I'm interested in statitics over OTRS database but I'm > not an expert in SQL so, as Danie asked, could you possibly send me the > zip file , I would really like to have a look at it (the ouputs that you > have made meet my goals) > > Thanks a lot > > Rémi

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Contact customer - remote connection
by Simone Girlanda 16 Feb '06

16 Feb '06

I would like to insert a different way to "Contact customer": now the system allow only "phone call", but we usually connect to user computer using remote access (remote desktop, pc-anyware, etc.). So we need to have also a "remote connection" record type. This kind of operation must be notified to user (phone call does not). Do anybody know how to do that ? Ciao Simone

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Can't use an undefined value as a HASH reference at Article.pm line 1004.
by O'Brien, Liam 16 Feb '06

16 Feb '06

Hi Guys Anytime I click the CustomerID on the AgentMailBox screen I get the following error message Software error: Can't use an undefined value as a HASH reference at /var/www/localhost/otrs-1.3.2/bin/cgi-bin/../../Kernel/System/Ticket/Art icle.pm line 1004. For help, please send mail to the webmaster (x.x(a)x.com) giving this error message and the time and date of the error. Any ideas what the problem is ? In the Admin Area under System Log, I get Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need Type od ID! Thu Feb 16 13:07:47 2006 error OTRS-CGI-10 Need Type or ID! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need ID or Name! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need Type od ID! Thu Feb 16 13:06:08 2006 error OTRS-CGI-10 Need Type or ID! I am using OTRS 1.3.2 Thanks for any help Liam

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utf-8 error
by ibrahim ALIZ 16 Feb '06

16 Feb '06

Hi All, I wanted to repeat my question, isnt there someone who had this error and find a solution :( When I configured OTRS for 'utf-8' support and use some Cyrillian characters in creating a new ticket I got an error saying: "Wide character in syswrite at C:/OTRS/Perl/lib/Net/Cmd.pm line 436." But the system still creates the ticket.. What is wrong, what did I do wrong? I hope someone can help me? Thanks for your time, Best Regards, ibrahim __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com

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how to import customer users from file or ms access database
by andreagx＠tin.it 16 Feb '06

16 Feb '06

Hello, I want to import my customers user database to otrs db on windows machine. Is possible perform this form web by sysconfig? Is possible import data from txt file or ms access database to otrs db ? thanks in advance andrew

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Notify email on new customer user ticket
by Andrea 15 Feb '06

15 Feb '06

Hello, How to notify email with ticket number to a customer user when a customer user create a new ticket? Thanks andrea

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