May 2006 - otrs - OTRS mailing lists

Sudden error from cron jobs
by Graham Leggett 03 May '06

03 May '06

Hi all, After running OTRS v2.0.4 for a while under RHEL4, I am suddenly getting the following perl error every time the cron jobs get run: perl: prescan_stmt.c:442: rewrite_execute_stmt: Assertion `ph <= imp_sth->phc' failed. /bin/sh: line 1: 16181 Aborted $HOME/bin/PostMasterPOP3.pl >>/dev/null It seems to be a low level code error, I have no idea what this message is trying to tell me. Has anyone seen this before? Regards, Graham --

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RE: [otrs] user password
by Tom French 03 May '06

03 May '06

Never mind, I figured it out. Tom French

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user password
by Tom French 03 May '06

03 May '06

Are there any restrictions on the user password, we are not using LDAP, just local authentication. I have a user, that I have changed the password for 10 times, and no one password works for him to log in. The user is in active state. thanks Tom French

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RE: [otrs] Email character set
by Jason Loven 03 May '06

03 May '06

Thanks MUCH Nils. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support(a)cainetserv.net Web: http://www.cainetserv.com/ -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, May 02, 2006 5:53 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Email character set Jason Loven wrote: > What was the option that changed the character set? I'm getting > emails with funny character codes in them. Set $Self->{'DefaultCharset'} in Kernel/Config.pm. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/

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srting emails
by Mamakwa M. Sefiri 03 May '06

03 May '06

Please I need help sorting tickets on the otrs according to the email that was send last( Received) like in outlook Thanks Mamakwa

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New Release Date
by Danie 03 May '06

03 May '06

Hi , I know you guys are working hard on the new release , but any idea when it will be out? Specifically I am interested in the development of the Statistics functionality. Will it be more modular , where you can specify your own criteria ex time accounting , for a specific agent in a specific queue. Great work so far btw! Daniel

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Setup generic Agent to delete tickets with big attachments
by Danie 03 May '06

03 May '06

Hi , I've looked at the Generic Agent web interface , but couldn't find a way to run a job that removes tickets with big attachments. Is there a way to add this to the Config.pm , or maybe somewhere else? TIA Daniel

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Retrieving intact initial message
by Paul Dale 03 May '06

03 May '06

Hello, First, to the OTRS team. Let me congratulate you on a truly fine product. I am really impressed with how flexible and usable OTRS is. In only a few days I've gotten everything set up exactly how we want it with no compromises or changing of processes to accommodate for the tool. That said, I want to retrieve emails that are in the TTS intact with headers. Optimally the exact message that was fed into the system. Is that accessible? What I'm doing now is using the Kernel::System::Ticket Object, but as far as I can see that doesn't have the header. print "From: " . $Ticket{From} . "\n"; print "To: " . $Ticket{To} . "\n"; print "Subject: " . $Ticket{Subject} . "\n"; print $Ticket{Body}; Gives me the most of it ... but I really need to get at the headers ... Many thanks, Paul

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Email character set
by Jason Loven 02 May '06

02 May '06

What was the option that changed the character set? I'm getting emails with funny character codes in them. Thank you, Jason Loven Manager - Technical Services Department Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: support(a)cainetserv.net <mailto:support@cainetserv.net> Web: http://www.cainetserv.com/ <http://www.cainetserv.com/>

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Asset management
by Divan Santana 02 May '06

02 May '06

Hi, I was wondering, does anyone know if OTRS has any builtin asset management or inventory features as well? Regards -- Divan Santana Mail: divans(a)bercoexpress.co.za Skype: divansantana Gtalk/MSN: divan.santana(a)gmail.com

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