May 2006 - otrs - OTRS mailing lists

ticket notification
by Alexander Kardailsky 04 May '06

04 May '06

Dear otrs, Is there a way to get notifications on new tickets that were sent through web form only? -- Best regards, Alexander

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FW: Date on tickects and funny symbols
by Mamakwa M. Sefiri 04 May '06

04 May '06

I need advise, I am getting funny charectors on the otrs, see below I would like to request if you can help me block someone’semail address and block all incoming emails from him/ her. thanks _____ From: Mamakwa M. Sefiri Sent: 04 May 2006 09:07 AM To: 'User questions and discussions about OTRS.org' Subject: Date on tickects Is it possible to make the Date field to appear on the ticket? Please advice Thanks Mamakwa

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FW: sorting emails
by Mamakwa M. Sefiri 04 May '06

04 May '06

Please someone advise, is it possible to sort the emails on the otrs by date received th _____ From: Mamakwa M. Sefiri Sent: 03 May 2006 03:32 PM To: 'User questions and discussions about OTRS.org' Subject: srting emails Please I need help sorting tickets on the otrs according to the email that was send last( Received) like in outlook Thanks Mamakwa

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Emails to remain in the inbox
by Mamakwa M. Sefiri 04 May '06

04 May '06

Is it possible to retain all the emails that are send to inbox that the otrs reads. I want the cron to read the emails and send a copy of the email to to otrs. At the moment it seems as if it flushes the emails from the inbox to the otrs Please advise Thanks Mamakwa

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RE: [otrs] customer "roles"
by Peter van Beugen 04 May '06

04 May '06

Roles are available from OTRS 2.0x ________________________________ Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Alejandro Leiva Verzonden: donderdag 4 mei 2006 13:39 Aan: otrs(a)otrs.org Onderwerp: [otrs] customer "roles" Hello, After read otrs 1.3 and 2.0 documentation and tested in our lab an instance of otrs 1.3, I didn't find any way to assign "roles" (roles as collection of permissions) to grant some customers to change the priority of tickets. To explain more clear our scenario we have two kinds of customers (plain customers and supervisors customers) plain customers should create a new ticket with priority but they can't change that priority. Supervisors customers can change the priority of all the tickets in their queues. Thanks in advance for any suggestion. Regards.

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customer "roles"
by Alejandro Leiva 04 May '06

04 May '06

Hello, After read otrs 1.3 and 2.0 documentation and tested in our lab an instance of otrs 1.3, I didn't find any way to assign "roles" (roles as collection of permissions) to grant some customers to change the priority of tickets. To explain more clear our scenario we have two kinds of customers (plain customers and supervisors customers) plain customers should create a new ticket with priority but they can't change that priority. Supervisors customers can change the priority of all the tickets in their queues. Thanks in advance for any suggestion. Regards.

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Help Needed
by VI - Mario Tonin 04 May '06

04 May '06

Someone can help me to implement LDAP authentications? I'm workin'on Windows 2003 domain. Thank's . . . . . . . . . . . . . . . . . . . Mario Tonin mario.tonin(a)battistolli.it <mailto:mario.tonin@battistolli.it> Gruppo Battistolli - Ufficio Edp Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.battistolli.it <http://www.battistolli.it/> t +39 0444 217531 f +39 0444 394678 Verified by proxy Battistolli

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RE: [otrs] ADMIN feature
by Alan McKeown 04 May '06

04 May '06

Hi, I have logged in as admin user and checked the settings which show 'standard'. I can't get to users as this is part of the admin operations and this admin tag I can't see. Is there somewhere in the config file that I can change? regards Alan. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.

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ADMIN feature
by Alan McKeown 04 May '06

04 May '06

Hello All, When I log in as admin via web browser I have lost the ADMIN tag on the menu bar. How can I get this back? regards Alan. -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.

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Date on tickects
by Mamakwa M. Sefiri 04 May '06

04 May '06

Is it possible to make the Date field to appear on the ticket? Please advice Thanks Mamakwa

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