July 2006 - otrs - OTRS mailing lists

Error creating a new ticket on Customer interface
by Ing. Roberto Savigni 19 Jul '06

19 Jul '06

Hy. I've installed OTRS on a fresh Fedora Core 5 system and installed the otrs-2.0.4-3.fc5.rpm package. Everything seems work fine except when I modify the customer interface to send a ticket to a system address instead to a queue (the default). To do this I've addedd the following line in the /var/www/otrs/Kernel/Config.pm ..... $Self->{'CustomerPanelSelectionType'} = 'SystemAddress'; $Self->{'CustomerPriority'} = '0'; ..... When I try to create a new ticket I receive the following error: Can't call method "SystemAddressGet" on an undefined value at /var/www/otrs//Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm line 94 I've also tried the same installation on a Fedora Core 4 using both the rpm (downloaded by yum repository) then the tar.gz package (the version is always the 2.0.4 in both cases). I always receive the same error. If I do not insert the above line it works, but it gives the list of the queue instead the e-mail. Connecting to the demo site http://demo.otrs.org/customer.pl if you add a ticket you have the mail address. Any idea on what's wrong? Thanks in advance Roberto Savigni

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problem with Autoresponse <-> Queue
by La Scala, Giovanni 19 Jul '06

19 Jul '06

Hi, I have a problem with the page of "Autoresponse <-> Queue". When I click on "Change setting" I dont see the page (the menu of otrs is shown, only that section is not showed). When I forced the url I see it (for example http://xxx.yyy.zzz/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction =ChangeAction&ID=21&IDs=4). The database is imported by another otrs db. I have changed nothing in the source, can be data damaged? So how can I solve this problem? thanks, Giovanni

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FW: [otrs] Customer Ticket(My Tickets)
by Mamakwa M. Sefiri 19 Jul '06

19 Jul '06

I desperately on help on this one, I just need clue on how to fix the problem below _____ From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets) Good day I realized this morning that customer can't see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Re: [otrs] MySQL move from windows to Suse9.3
by Jared Cebada 18 Jul '06

18 Jul '06

thanks very helpful >>> nils(a)lemonbit.nl 07/18/06 1:03 PM >>> Jared Cebada wrote: > What is the best way to move the database, I am new to MySQL?? Go to http://www.mysql.com/ and search for the mysqldump and mysqlrestore commands. > I see that there is a backup.pl but I belive I can't execute that > without a > native linux kernel?? Would cygwin be of any use?? It's just a Perl script, no need to run Linux. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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followup after close !
by Dennis Kavadas 18 Jul '06

18 Jul '06

hi all is it possible to not allow a closed ticket to be open ? why ? i'm trying to get around the problem of users replying with a "thank you" after a ticket has been successfully closed.

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followup after close !
by Jennifer Valdez 18 Jul '06

18 Jul '06

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List of Customer Users
by Dante 18 Jul '06

18 Jul '06

Hello, Is there a way to list the Customer Users for easy editing of their personal information without going through the whole search routine? Any help appreciated. Thanx

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ticket creation timeout
by Alan McKeown 18 Jul '06

18 Jul '06

Hi All, Have noticed that when creating tickets, if I have started to add a ticket and then do some other work then when I come back to the ticket and try and create by clicking on the create button the session takes me back to the log in screen. Is there a session timeout time. If there is how can it be changed to infinite. Regards Alan. Alan Mckeown JoraPh Consulting Ltd Unit 3, Springfield Industrial Estate, Newport, Shropshire, TF10 7NB Mobile: +44 (0)7841 996 331 Office: +44 (0)8700 433877 Fax: +44 (0)1952 825058 http://www.joraph.com <http://www.joraph.com/> ********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system(s); you must not copy or disclose the contents of this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and attachments are free from viruses, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -- This message has been scanned for viruses and dangerous content by Joraph Consulting Ltd (Server #1), and is believed to be clean.

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How to retrieve customer data from external source
by Brett N 17 Jul '06

17 Jul '06

Ok, I'm trying to integrate OTRS with an external invoicing system that has an XML API. The documetation details how to integrate with LDAP and DB but doesn't indicate what to do with raw data.. Any suggestions here? -Brett

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FW: [otrs]Search on FAQ
by Mamakwa M. Sefiri 17 Jul '06

17 Jul '06

Please help; I removed the language and category options on the search window. Could this have any effect on the search option not working? I can search when I am logged in as an Agent but not when I am logged in as a Customer Please advice. _____ From: Mamakwa M. Sefiri Sent: 12 July 2006 10:14 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs]Search on FAQ I have put in FAQ on the OTRS on when I try to search it does not give any results Please advise _____ From: Mamakwa M. Sefiri Sent: 10 July 2006 04:10 PM To: User questions and discussions about OTRS.org Subject: [otrs] FAQ Please advice, I can't search on FAQ Thanks MAmakwa _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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