July 2006 - otrs - OTRS mailing lists

Change Priority Settings
by Juergen Tolksdorf 23 Jul '06

23 Jul '06

Hi, I would like to change the Priority Setting in OTRS, or better to say the meaning of each priority. In addition, I would like to add Priorities to the system. I that possible? thanks in advance regards jtolksdo _________________________________________________________________ Be one of the first to try Windows Live Mail. http://ideas.live.com/programpage.aspx?versionId=5d21c51a-b161-4314-9b0e-49…

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Re: otrs Digest, Vol 36, Issue 31 (Out of Office)
by Mark Crum 22 Jul '06

22 Jul '06

I will be out of the office until Monday July 31st, 2006. If you need further assistance please contact HelpDesk at extension 5221. I will respond to your message when I return on Monday. Mark

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Not all Tickets shown in "New messages" if "Locked Tickets" are more than 1000
by André Bauer 22 Jul '06

22 Jul '06

Hallo. IŽm not sure if this is a bug or missconfiguration (Limits?) of otrs. If there are more than 1000 "Locked Tickets" the "New messages" are not completly shown. Please take a look at this url: http://monotek.ath.cx/images/otrsbug.png Like you can see there are 1051 "Locked Tickets" and 15 "New messages". If i click on "New messages" there are only 4 of the 15 "New messages" shown. If you close some of the "Locked Tickets" the complete amount of "New messages" is shown. This is not possible in my case because all these tickets have the state "pending autoclose" an i need to wait for the configured time. If i search for my open tickets all 15 tickets are shown. Any ideas how to fix this? I also created a bug report for this: http://bugs.otrs.org/show_bug.cgi?id=1114 -- Best regards André Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4

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OTRS with LDAPV3
by nlkabilan＠iitm.ac.in 21 Jul '06

21 Jul '06

Hello All! I am new here!I have configured otrs 2.0.4-01 in Fedora Core 3.I can work with it fine when i have users in the database.But As we have ADS LDAPV3(Windows Server)as authenticate server.Can anybody suggest me how the Kernel/Config.pm should be.Is samba needed here? Thank You All! Bye

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unsubscribe
by Dale Shriver 21 Jul '06

21 Jul '06

unsubscribe ________________________________ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of cheeire(a)aol.com Sent: Thursday, July 20, 2006 6:44 PM To: otrs(a)otrs.org Subject: [otrs] (no subject) Hello all, I have started work in a department have been using OTRS for a few years now. We are currently running OTRS 1.3.0. However, time has come to upgrade to OTRS 2.0.4 and we are worried about how this will affect the custom scripts that have been written to customise our system. Given that the upgrade docs within the source say that around 80% of the config settings have been re-named, does anyone have a simpler way of migrating the custom scripts over to the new system? Thanks in advance, Declan

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Active Directory and OTRS2?
by Boniforti Flavio 21 Jul '06

21 Jul '06

Hello list, is the integration with Active Directory still done as in version 1.3 on OTRS 2? Or is there any particular thing to do? Many thanks. -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------

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Receiving mail - HTML format
by odracir_seravat＠simplesnet.pt 21 Jul '06

21 Jul '06

Hello! I've just install otrs in my machine and i'm having problems receveing e-mails...i'm receiveing all them with the tags of HTML, like the example below: <td> <tr> And the mail sent will appear between HTML tags </tr> </td> What i would like to know is if there's any way that i can ajust this or is it impossible? Tanks a lot Ricardo ------------------------------------------------------------------------ Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt ------------------------------------------------------------------------ Simplesnet GTI, a net até 6 vezes mais rápida, ao mesmo preço de sempre! http://www.simplesnet.pt

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Email Attachement size 1.1 MB ?!
by Hofmann, Sebastian 21 Jul '06

21 Jul '06

Hello, I have the problem that I can not send an email larger then 1.1 MB. Is that a known issue or do I have to change a setting or something in the source code? With kind regards Sebastian Hofmann

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OTRS Upgrade and custom code
by cheeire＠aol.com 20 Jul '06

20 Jul '06

Hello all, I have started work in a department have been using OTRS for a few years now. We are currently running OTRS 1.3.0. However, time has come to upgrade to OTRS 2.0.4 and we are worried about how this will affect the custom scripts that have been written to customise our system. Given that the upgrade docs within the source say that around 80% of the configurations have been re-named, does anyone have a simpler way of migrating the custom scripts over to the new system? Thanks in advance, Declan

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(no subject)
by cheeire＠aol.com 20 Jul '06

20 Jul '06

Hello all, I have started work in a department have been using OTRS for a few years now. We are currently running OTRS 1.3.0. However, time has come to upgrade to OTRS 2.0.4 and we are worried about how this will affect the custom scripts that have been written to customise our system. Given that the upgrade docs within the source say that around 80% of the config settings have been re-named, does anyone have a simpler way of migrating the custom scripts over to the new system? Thanks in advance, Declan

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