August 2006 - otrs - OTRS mailing lists

Pending notification doesn't work
by Kuivaniemi, Esa 17 Aug '06

17 Aug '06

Hello! I have worked with the OTRS about one month. I have one very strange problem, OTRS doesn't send a pending nor escalation notification when the ticket has reached it's time limit. However it sends a notification if somebody moves ticket into My Queue. Into the system log appears a note when the ticket move notification is send (Sent agent 'Move' notification to 'ekuivaniemi(a)bigdutchman.de'.) , but there appears no note about pending notification. Sometimes into the system log appears a this kind of note: "Can't find notification for Agent::PendingReminder and es, try it again with en!" , but not every time. I have tried to check all configurations, but I haven't found a solution. Thanks for your help! Esa Kuivaniemi BigDutchman +++ Besuchen Sie uns im Internet! Unter www.bigdutchman.de finden Sie wertvolle Informationen, hilfreiche Tipps und interessante Specials rund um die moderne Tierhaltung. +++ +++ Please visit our website at www.bigdutchman.com . You will find interesting information, helpful tips and specials you shouldn't miss. Bookmark it today! +++

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Deleting mail in the Junk queue
by Graham Leggett 17 Aug '06

17 Aug '06

Hi all, I have a lot of tickets in the Junk queue, which is currently taking up an enormous amount of space in my database. What is the recommended way of purging all data in this queue? Regards, Graham --

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where can find the OTRS inventory manual for Asset Auditing?
by Mamakwa M. Sefiri 16 Aug '06

16 Aug '06

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First LDAP database and now want to add mysql
by OTRS 14 Aug '06

14 Aug '06

Hello, I first had a LDAP connection for my clients and for the agents. everything worked fine but now i want to add also a mysql for some other clients. I did this like it was said in the manual under 9.2.3. Use more than one customer backend with OTRS but when i stop otrs and start it again i get the following error in my Apache2 error log file: [Mon Aug 14 13:59:17 2006] [error] Can't load Perl file: C:/OTRS/otrs/scripts/apache2-perl-startup.pl for server www.somenet.com:80, exiting... the file exists but i dont know where i gets the www.somenet.com server ? What can i do ? thnx

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QuickTime movies embedded in FAQ articles?
by Wes Plate 11 Aug '06

11 Aug '06

I can't make it work, is it possible? Here's my page... http://support.automaticduck.com/otrs/faq.pl?Action=&ID=49 -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com

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RE: [otrs] FW: TicketID
by Mamakwa M. Sefiri 11 Aug '06

11 Aug '06

Thanks, I saw where my problem was. I commented out the priority option on the New Ticket window and the system did not like it, and now I have put it back. thanks _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 02:37 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID I wouldn't just delete the messages file, you'll need to look at it in order to determine why you are having this problem (cat ,more or tail /var/log/messages). _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 8:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I don't know where/how you are logging - perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, I've seen that as a problem in the past... _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.

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RE: [otrs] FW: TicketID
by Seigafuse, Mike 11 Aug '06

11 Aug '06

I wouldn't just delete the messages file, you'll need to look at it in order to determine why you are having this problem (cat ,more or tail /var/log/messages). _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 8:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I don't know where/how you are logging - perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, I've seen that as a problem in the past... _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.

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RE: [otrs] FW: TicketID
by Mamakwa M. Sefiri 11 Aug '06

11 Aug '06

The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I don't know where/how you are logging - perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, I've seen that as a problem in the past... _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.

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RE: [otrs] FW: TicketID
by Seigafuse, Mike 11 Aug '06

11 Aug '06

And what do you see in OTRS log? I don't know where/how you are logging - perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, I've seen that as a problem in the past... _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.

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FW: [otrs] FW: TicketID
by Mamakwa M. Sefiri 11 Aug '06

11 Aug '06

I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there?

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