September 2006 - otrs - OTRS mailing lists

Customer LDAP to AD Authentication - close, but not working
by Miller, Tim 25 Sep '06

25 Sep '06

I am having trouble getting the customers to be able to authenticate and log in to the customer.pl web page. I am trying to use LDAP to authenticate. From the agent side, my LDAP searches are working fine. If I search for a customer by name to create a new ticket, I get a complete list of possible names back from the LDAP search. However, when the customers attempt to log in, all I get is "Login failed! Your username or password was entered incorrectly". I know the username and password is correct, but I keep getting this error. In the System log, I get the following message, "CustomerUser: jdoe(a)dbtamerica.local authentification failed, no LDAP entry found!BaseDN='dc=dbtamerica,dc=local', Filter='(&(sAMAccountName=jdoe(a)dbtamerica.local)(!objectclass=computer)) ', (REMOTE_ADDR: 10.222.128.53)." I have a J Doe account in my AD that I use for testing, the account exists and I am using the correct password. Do I have to use the PosixGroups lines in the Config.pm file? I am currently not using these at all, but my understanding is that it should work without them. Do I have to create a group in AD, or specify that the "domain users" group is allowed access? Any advice is greatly appreciated, this is our last major hurdle to get over, so far we love the package, but we really want the AD authentication to work. With Best Regards, Tim

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Réf. : Tags not translated
by franck.lamas＠stp-presse.fr 22 Sep '06

22 Sep '06

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still problems with file upload
by Marc Herms 22 Sep '06

22 Sep '06

I have still problems with file upload. When I want to attach a file and upload this, it tells me: Permission denied at ../..//Kernel/System/WebUploadCache.pm line 140. HOW can I resolve this? Which directory/files have to be changed and which permissions? thanks, marc

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how to use OTRS to realize a approve flow ?
by Chen Fan 22 Sep '06

22 Sep '06

Hi,all how to configur OTRS to relaize this function,,,, 1, The customer sumbit a ticket,, 2, the ticket approved by a manager 3, the ticket route to the related queue, 4, the operation team process the tciket,, 5, the customer close the ticket,... any help would be thanks.. -- Jeffery `∧ ∧︵ミ^r^ミ灬)~ iaxtel Num: 1-700-576-1311 fwdnet Num: 728150 http://www.diaip.com

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Help Regarding Call Closing
by franck.lamas＠stp-presse.fr 22 Sep '06

22 Sep '06

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Automated unlocking of tickets don't work
by Benoit Brizion 22 Sep '06

22 Sep '06

Hi, My problem is that locked tickets never get unlocked, even if settings of the queue are right, and even if the script bin/UnlockTickets.pl is executed each day. Can you help me to find what may be wrong ? Thank you Ben

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Re: otrs Digest, Vol 38, Issue 37 (Out of Office)
by Mark Crum 22 Sep '06

22 Sep '06

I will be out of the office until Monday October 2nd, 2006. If you need further assistance please contact HelpDesk at extension 5221. I will respond to your message when I return on Monday. Mark

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Tags not translated
by franck.lamas＠stp-presse.fr 21 Sep '06

21 Sep '06

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Re: [otrs] Has anyone been able to use the Stats module of the 2.1beta release ?
by mtremblay 21 Sep '06

21 Sep '06

On Sep 20, "Bryan Fullerton" <fehwalker(a)gmail.com> wrote: > > On 9/20/06, mtremblay <mtremblay(a)magma.ca> wrote: > > Has anyone been able to use the Stats module of the 2.1 beta release ? > > > > I am unable to create stats. > > The system is always complaining about the string "0" being used as a hash ref. > > The stats appear to work fine for me with 2.1beta2, but the UI is all > German when my front-end language is set to English. > > I will see if there is a bug open for this language issue. > > What platform are you running on? > > Bryan I haven't found any bugs on this issue on bugzilla. I was waiting to see if this could be a configuration problem before opening one. I run on Windows with ActivePerl 5.8, is it the same for you ? My UI is in english for the first screen of new stat creation though (the only one which is working). Max

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Réf. : Re: Réf. : Re: Réf. : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question
by franck.lamas＠stp-presse.fr 21 Sep '06

21 Sep '06

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