September 2006 - otrs - OTRS mailing lists

can not type chinese on ticket subject.....
by Chen Fan 21 Sep '06

21 Sep '06

Hi, when i type chinese on ticket subject..the system report " Software error: Wide character in syswrite at /usr/lib/perl5/5.8.3/Net/Cmd.pm line 430. " the version i used is OTRS 2.0.4 <http://otrs.org/> -- Jeffery `∧ ∧︵ミ^r^ミ灬)~ iaxtel Num: 1-700-576-1311 fwdnet Num: 728150 http://www.diaip.com

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Réf. : Re: Réf. : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question
by franck.lamas＠stp-presse.fr 21 Sep '06

21 Sep '06

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autonotification
by Vladimir Chebotarev 21 Sep '06

21 Sep '06

Hello, otrs. Sorry for my english. OTRS do not send autonotification to customer. In options, autonotifications enable, ticket properly do active, notification automatic send to otrs user, but not send to customer. How i may fix it problem? -- Best regards, Vladimir mailto:exlend@unixbox.ru

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Réf. : Re: Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question
by franck.lamas＠stp-presse.fr 21 Sep '06

21 Sep '06

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Reply All
by Jason Rogers 21 Sep '06

21 Sep '06

OTRS currently generates a automatic response for new tickets. Problem is, the response is only sent to the email of the person who sent the request. If there were any people CC'ed on the original email, they don't get the auto response. Is there an option somewhere to configure a reply-all for auto responses?

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Has anyone been able to use the Stats module of the 2.1 beta release ?
by mtremblay 20 Sep '06

20 Sep '06

Hi, Has anyone been able to use the Stats module of the 2.1 beta release ? I am unable to create stats. The system is always complaining about the string "0" being used as a hash ref. Thank you for your feedback, Max

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OTRS 1.3 user - queue permission configurations
by Maxim Vexler 20 Sep '06

20 Sep '06

Hi Everyone, The documentation of otrs 1.3, permissions [1] states "You will be able to handle different groups of users with different permissions (e. g. only read ticket in a queue or one group should not have ro/rw access to a queue)." It is unclear to me how to implement those permissions. I would like to create group of "viewers" that would have read only permissions on certain queues, can this be implemented with the 1.3 version and if so please explain further. I've looked at the Config.pm file and haven't found any such option in the code. Thank you for your help, Maxim. [1] http://doc.otrs.org/1.3/en/html/permission.html#PERMISSION-GROUP -- Cheers, Maxim Vexler "Free as in Freedom" - Do u GNU ?

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Réf. : Re: Réf. : Re: [otrs] LDAP Customer Backend Authentification Question
by franck.lamas＠stp-presse.fr 20 Sep '06

20 Sep '06

2 1

RE: [otrs] OTRS 1.3 user - queue permission configurations
by Peter van Beugen 20 Sep '06

20 Sep '06

"I would like to create group of "viewers" that would have read only permissions on certain queues, can this be implemented with the 1.3 version and if so please explain further" YES you can!! You can give read rights (or/and move into rights)to a group If you want the group with these rights to see/show the queue (otherwise they would only be able to search tickets in that queue), you will have to edit config.pm: $Self->{QueueViewAllPossibleTickets} = 1 Regards, Peter van Beugen Directeur ICT Telecom Direct Almere B.V. member of USG People T +31 (0)36 5310603 F +31 (0)36 5349366 W www.tda.nl -----Oorspronkelijk bericht----- Van: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] Namens Maxim Vexler Verzonden: woensdag 20 september 2006 14:41 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS 1.3 user - queue permission configurations On 9/20/06, Alexander Scholler <alexander.scholler(a)augsburg.de> wrote: > Hi Maxim, > > I advice to switch over to v2.x due to better implementation and more > features on access rights. For example, you can define ACLs. > But also the documentation off v2.x lacks in this point - alternatively > you can search this mailing list. > > Bye, Alex > > Maxim Vexler schrieb: > > Hi Everyone, > > > > The documentation of otrs 1.3, permissions [1] states "You will be > > able to handle different groups of users with different permissions > > (e. g. only read ticket in a queue or one group should not have ro/rw > > access to a queue)." > > > > It is unclear to me how to implement those permissions. > > > > I would like to create group of "viewers" that would have read only > > permissions on certain queues, can this be implemented with the 1.3 > > version and if so please explain further. I've looked at the Config.pm > > file and haven't found any such option in the code. > > > > Thank you for your help, > > Maxim. > > > > [1] http://doc.otrs.org/1.3/en/html/permission.html#PERMISSION-GROUP > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > Thank you for the reference. I went to search for such info in the archives, "user queue permissions" gave some interesting results but not for 1.3 of otrs. If you can remember such discussion and could give me a direct link or some key words to search by it be a big help to me. Thank you in advance, Maxim. -- Cheers, Maxim Vexler "Free as in Freedom" - Do u GNU ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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Réf. : Re: [otrs] LDAP Customer Backend Authentification Question
by franck.lamas＠stp-presse.fr 20 Sep '06

20 Sep '06

2 1