May 2007 - otrs - OTRS mailing lists

Pending reminder notices won't stop
by Jennifer Valdez 30 May '07

30 May '07

Hello, I have a ticket that was set for a pending reminder. It has since been closed, but the system continues to send reminders every week. The database lists the status as closed not "pending reminder". Any idea why it won't stop sending emails? Thanks for any ideas on how to solve this. Jennifer Valdez

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PostMaster POP3 Account problem
by Nathan Campbell 30 May '07

30 May '07

I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days. All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters. I have verified that the password is correct in Active Directory, Config.pm, and set through the interface. I now have a backlog of over 200 messages - how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over. Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000 Thanks! Nathan Campbell

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RE: [otrs] PostMaster POP3 Account problem / PID already running
by Nathan Campbell 30 May '07

30 May '07

I know of TCPView from SysInternals. I had rebooted the server several times and manually stopped and started the OTRS process. No avail. Thanks, Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell(a)dalsym.com 214-871-4026 http://www.dallassymphony.com Need IT Support? Submit a help ticket! http://dsaweb/helpdesk -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, May 30, 2007 1:08 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] PostMaster POP3 Account problem / PID already running Yeah the message that you get: >> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) You should investigate whether there is a runaway zombie process still running. You shouldn't have had to change that ID, it doesn't really hurt anything but still.. If you were using a *nix I could help # ps -eaf |grep -i perl In windows, there is something like that from sysinternals, maybe that can help. -Andy On 5/30/07 12:59 PM, "Nathan Campbell" <n.campbell(a)DalSym.com> wrote: > I think I resolved the problems - not sure how or why it happened, bu tin the > SysConfig - Core:Postmaster section > (otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup= Core::P > ostMaster&SysConfigGroup=Ticket) > > I modified the message size settings and reconnect count as suggested by Andy > and I also changed the PostmasterUserID to 2. It seemed to be worth a shot > since I was getting a PID already in use error message. At this point my > messages are dropping into the system and I do not see any errors in the log. > > Thanks to everyone for your help! > > Nathan Campbell > > -----Original Message----- > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy > Lubel > Sent: Wednesday, May 30, 2007 11:14 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] PostMaster POP3 Account problem > > On 5/30/07 11:59 AM, "Nathan Campbell" <n.campbell(a)DalSym.com> wrote: > >> Not worried about the CRON thing anymore it is working. Still not getting >> messages into the system, but I don¹t believe it is CRON. >> Maybe this is closer to the problem it¹s so rare that I am required to deal >> with OTRS anymore that I forget how to troubleshoot the thing >> >> I checked the log (duh!) and found that 5 days ago something caused >> authentication to fail: >> >> [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP >> authentication failed! Enable debug for more info! >> [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user >> customerservice2(a)mail.dalsym.com failed! >> Rinse repeat > This doesn't seem like a POP3 auth problem, its that you have SMTP auth > enabled. Check those settings in sysconfig. >> >> But, I kind of already had that idea before even looking at the log, so I >> changed the passwords for the POP3 account so I am no longer seeing that >> message and in fact a couple of messages did drop into the system after I >> made >> that modification: > Hmm ok, but remember SMTP and POP3 auth are different. On your exchange > server do you have SMTP auth on? >> >> [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from >> customerservice2(a)mail.dalsym.com. >> >> But like I said there are over 200 messages in that mailbox why only fetch >> 20 of them?? >> Here are the most recent log entries I do not understand the PID message >> but >> believe that to be a problem. > OTRS by default only receives 20 at a time (per scheduled cron). This can > be changed in sysconfig as well. If you have 100 messages running the script > 5 times will pull 100 messages. >> >> >> [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] >> Module 'Kernel::Config::GenericAgent' not found! >> [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] >> Module 'Kernel::Config::GenericAgent' not found! >> [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run >> GenericAgent Job 'Postmaster' from db. >> [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't >> create PID PostMasterPOP3, because it's already running >> (computername.domain.com/82712) >> >> I¹ll look around in the documentation as well thanks! >> >> Nathan Campbell >> >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >> Jonathan Larsen >> Sent: Wednesday, May 30, 2007 10:34 AM >> To: User questions and discussions about OTRS.org >> Subject: RE: [otrs] PostMaster POP3 Account problem >> >> Are you running otrs on linux, if so you will need to login as the OTRS user >> and run /your/otrs/dir/bin/Cron.sh restart >> Then do, crontab l >> See if it lists the postmasterpop3.pl cron job. >> You can also manually force the postmasterpop3.pl by running it from the BIN >> dir located in otrs folder. >> >> >> >> Jonathan Larsen >> Mountain West Heart Center >> IT Dept >> it(a)heartslc.com >> 801.270.4108 >> >> >> From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of >> Nathan >> Campbell >> Sent: Wednesday, May 30, 2007 9:24 AM >> To: User questions and discussions about OTRS.org >> Subject: [otrs] PostMaster POP3 Account problem >> >> I have had OTRS running for 6 months now and no problems. >> I received a call from the department using it and was notified that there >> are >> no new emails arriving in the system for the past few days. >> >> All messages go to a single POP3 account and imports the messages into the >> OTRS system and from there the messages are routed into the queues based on >> Subject or To / From filters. >> >> I have verified that the password is correct in Active Directory, Config.pm, >> and set through the interface. >> >> I now have a backlog of over 200 messages how can I force the system to >> import them? This used to happen automatically (I never even setup a CRON >> job) >> but now they are not being pulled over. >> >> Windows 2003 Server >> OTRS 2.1.7 >> MySQL >> Exchange 2000 >> >> Thanks! >> Nathan Campbell >> >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > > > Andy Lubel > Application Administrator / IT Department > > GTSI Corp. > 3901 Stonecroft Boulevard > Chantilly, VA 20151 > Tel: 1.800.999.GTSI ext.2309 > Dir: 703.502.2309 > Andy.Lubel(a)gtsi.com > Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel(a)gtsi.com -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

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My First Time
by Jason Chambers 30 May '07

30 May '07

Hi All, I'm a first time user to OTRS as our company is testing different ticketing systems. I'm currently having issues getting the customer authentication to AD LDAP to work properly as there are weird error messages in my syslog. Can anyone assist? Here's the messages I get. Wed May 30 12:27:01 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Wed May 30 12:26:57 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Wed May 30 12:19:52 2007 notice OTRS-CGI-10 CustomerUser: jason (CN=Jason Chambers,OU=Users,OU=GNA,DC=geosoft,DC=com) authentification ok (REMOTE_ADDR: 192.168.0.162). Wed May 30 12:19:52 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Even though the message says successful login, I will get Panic! No UserData!!! Jason Chambers IT Helpdesk Support Geosoft Inc. 85 Richmond St. West - 8th Floor Toronto, Ontario, Canada M5H 2C9 Tel: 416-369-0111 x344 Fax: 416-369-9599 www.geosoft.com

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RE: [otrs] PostMaster POP3 Account problem / PID already running
by Nathan Campbell 30 May '07

30 May '07

I think I resolved the problems - not sure how or why it happened, bu tin the SysConfig - Core:Postmaster section (otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup= Core::PostMaster&SysConfigGroup=Ticket) I modified the message size settings and reconnect count as suggested by Andy and I also changed the PostmasterUserID to 2. It seemed to be worth a shot since I was getting a PID already in use error message. At this point my messages are dropping into the system and I do not see any errors in the log. Thanks to everyone for your help! Nathan Campbell -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, May 30, 2007 11:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] PostMaster POP3 Account problem On 5/30/07 11:59 AM, "Nathan Campbell" <n.campbell(a)DalSym.com> wrote: > Not worried about the CRON thing anymore it is working. Still not getting > messages into the system, but I don¹t believe it is CRON. > Maybe this is closer to the problem it¹s so rare that I am required to deal > with OTRS anymore that I forget how to troubleshoot the thing > > I checked the log (duh!) and found that 5 days ago something caused > authentication to fail: > > [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP > authentication failed! Enable debug for more info! > [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user > customerservice2(a)mail.dalsym.com failed! > Rinse repeat This doesn't seem like a POP3 auth problem, its that you have SMTP auth enabled. Check those settings in sysconfig. > > But, I kind of already had that idea before even looking at the log, so I > changed the passwords for the POP3 account so I am no longer seeing that > message and in fact a couple of messages did drop into the system after I made > that modification: Hmm ok, but remember SMTP and POP3 auth are different. On your exchange server do you have SMTP auth on? > > [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from > customerservice2(a)mail.dalsym.com. > > But like I said there are over 200 messages in that mailbox why only fetch > 20 of them?? > Here are the most recent log entries I do not understand the PID message but > believe that to be a problem. OTRS by default only receives 20 at a time (per scheduled cron). This can be changed in sysconfig as well. If you have 100 messages running the script 5 times will pull 100 messages. > > > [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] > Module 'Kernel::Config::GenericAgent' not found! > [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] > Module 'Kernel::Config::GenericAgent' not found! > [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run > GenericAgent Job 'Postmaster' from db. > [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > > I¹ll look around in the documentation as well thanks! > > Nathan Campbell > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Jonathan Larsen > Sent: Wednesday, May 30, 2007 10:34 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] PostMaster POP3 Account problem > > Are you running otrs on linux, if so you will need to login as the OTRS user > and run /your/otrs/dir/bin/Cron.sh restart > Then do, crontab l > See if it lists the postmasterpop3.pl cron job. > You can also manually force the postmasterpop3.pl by running it from the BIN > dir located in otrs folder. > > > > Jonathan Larsen > Mountain West Heart Center > IT Dept > it(a)heartslc.com > 801.270.4108 > > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan > Campbell > Sent: Wednesday, May 30, 2007 9:24 AM > To: User questions and discussions about OTRS.org > Subject: [otrs] PostMaster POP3 Account problem > > I have had OTRS running for 6 months now and no problems. > I received a call from the department using it and was notified that there are > no new emails arriving in the system for the past few days. > > All messages go to a single POP3 account and imports the messages into the > OTRS system and from there the messages are routed into the queues based on > Subject or To / From filters. > > I have verified that the password is correct in Active Directory, Config.pm, > and set through the interface. > > I now have a backlog of over 200 messages how can I force the system to > import them? This used to happen automatically (I never even setup a CRON job) > but now they are not being pulled over. > > Windows 2003 Server > OTRS 2.1.7 > MySQL > Exchange 2000 > > Thanks! > Nathan Campbell > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel(a)gtsi.com -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

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Adding a Common Notification to Customer Interface
by Greg Horne 30 May '07

30 May '07

Using OTRS as a internal help desk ticketing system. Working great and like it a lot. :) Just wanted to ask if anyone has found a way to add a common notification to the customer interface. What I would like to do is have a way to create a ticket that would be displayed for all customers when they go the the web interface. An example would be if we had an external mail issue or scheduled maintenance for a common server, I would like to have that type of information displayed for all users/customer to see. Not above writing some Perl code, if someone had a good idea on how best to do it. Thoughts? Thanks in advance Greg Horne

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First time user
by Jason Chambers 30 May '07

30 May '07

Hi All, I'm a first time user to OTRS as our company is testing different ticketing systems. I'm currently having issues getting the customer authentication to AD LDAP to work properly as there are weird error messages in my syslog. Can anyone assist? Here's the messages I get. Wed May 30 12:27:01 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Wed May 30 12:26:57 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Wed May 30 12:19:52 2007 notice OTRS-CGI-10 CustomerUser: jason (CN=Jason Chambers,OU=Users,OU=GNA,DC=geosoft,DC=com) authentification ok (REMOTE_ADDR: 192.168.0.162). Wed May 30 12:19:52 2007 error OTRS-CGI-10 First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Even though the message says successful login, I will get Panic! No UserData!!! Jason Chambers IT Helpdesk Support <http://www.geosoft.com/> eosoft Inc. 85 Richmond St. West - 8th Floor Toronto, Ontario, Canada M5H 2C9 Tel: 416-369-0111 x344 Fax: 416-369-9599 www.geosoft.com <http://www.geosoft.com>

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RE: [otrs] PostMaster POP3 Account problem
by Nathan Campbell 30 May '07

30 May '07

Sorry - SMTP - correct. Does the SMTP Auth account need to be the same as the PostMaster POP account or can it be any account that has access to SMTP? It had been the same but I have tried a couple of variations today to get it working again. It doesn't seem to make a difference because now whenever I manually run PostmasterPop3.pl I do not see the authentication error. I do get this message still when manually running it: [Wed May 30 11:18:56 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/3104) [Wed May 30 11:20:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'Postmaster' from db. [Wed May 30 11:20:05 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/3104) [Wed May 30 1:20:052007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! Thank you for the note regarding 20 messages / cron job. Very helpful - I'll look for it myself but what is the actual Sysconfig module if you would be so kind? Thank you very much - Nathan Campbell -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Wednesday, May 30, 2007 11:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] PostMaster POP3 Account problem On 5/30/07 11:59 AM, "Nathan Campbell" <n.campbell(a)DalSym.com> wrote: > Not worried about the CRON thing anymore it is working. Still not getting > messages into the system, but I don¹t believe it is CRON. > Maybe this is closer to the problem it¹s so rare that I am required to deal > with OTRS anymore that I forget how to troubleshoot the thing > > I checked the log (duh!) and found that 5 days ago something caused > authentication to fail: > > [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP > authentication failed! Enable debug for more info! > [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user > customerservice2(a)mail.dalsym.com failed! > Rinse repeat This doesn't seem like a POP3 auth problem, its that you have SMTP auth enabled. Check those settings in sysconfig. > > But, I kind of already had that idea before even looking at the log, so I > changed the passwords for the POP3 account so I am no longer seeing that > message and in fact a couple of messages did drop into the system after I made > that modification: Hmm ok, but remember SMTP and POP3 auth are different. On your exchange server do you have SMTP auth on? > > [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from > customerservice2(a)mail.dalsym.com. > > But like I said there are over 200 messages in that mailbox why only fetch > 20 of them?? > Here are the most recent log entries I do not understand the PID message but > believe that to be a problem. OTRS by default only receives 20 at a time (per scheduled cron). This can be changed in sysconfig as well. If you have 100 messages running the script 5 times will pull 100 messages. > > > [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] > Module 'Kernel::Config::GenericAgent' not found! > [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] > Module 'Kernel::Config::GenericAgent' not found! > [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run > GenericAgent Job 'Postmaster' from db. > [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712) > > I¹ll look around in the documentation as well thanks! > > Nathan Campbell > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of > Jonathan Larsen > Sent: Wednesday, May 30, 2007 10:34 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] PostMaster POP3 Account problem > > Are you running otrs on linux, if so you will need to login as the OTRS user > and run /your/otrs/dir/bin/Cron.sh restart > Then do, crontab l > See if it lists the postmasterpop3.pl cron job. > You can also manually force the postmasterpop3.pl by running it from the BIN > dir located in otrs folder. > > > > Jonathan Larsen > Mountain West Heart Center > IT Dept > it(a)heartslc.com > 801.270.4108 > > > From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan > Campbell > Sent: Wednesday, May 30, 2007 9:24 AM > To: User questions and discussions about OTRS.org > Subject: [otrs] PostMaster POP3 Account problem > > I have had OTRS running for 6 months now and no problems. > I received a call from the department using it and was notified that there are > no new emails arriving in the system for the past few days. > > All messages go to a single POP3 account and imports the messages into the > OTRS system and from there the messages are routed into the queues based on > Subject or To / From filters. > > I have verified that the password is correct in Active Directory, Config.pm, > and set through the interface. > > I now have a backlog of over 200 messages how can I force the system to > import them? This used to happen automatically (I never even setup a CRON job) > but now they are not being pulled over. > > Windows 2003 Server > OTRS 2.1.7 > MySQL > Exchange 2000 > > Thanks! > Nathan Campbell > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 Andy.Lubel(a)gtsi.com -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

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RE: [otrs] PostMaster POP3 Account problem
by Nathan Campbell 30 May '07

30 May '07

Not worried about the CRON thing anymore - it is working. Still not getting messages into the system, but I don't believe it is CRON. Maybe this is closer to the problem - it's so rare that I am required to deal with OTRS anymore that I forget how to troubleshoot the thing - I checked the log (duh!) and found that 5 days ago something caused authentication to fail: [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP authentication failed! Enable debug for more info! [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user customerservice2(a)mail.dalsym.com failed! Rinse repeat But, I kind of already had that idea before even looking at the log, so I changed the passwords for the POP3 account - so I am no longer seeing that message and in fact a couple of messages did drop into the system after I made that modification: [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from customerservice2(a)mail.dalsym.com. But like I said there are over 200 messages in that mailbox - why only fetch 20 of them?? Here are the most recent log entries - I do not understand the PID message but believe that to be a problem. [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] Module 'Kernel::Config::GenericAgent' not found! [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'Postmaster' from db. [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3, because it's already running (computername.domain.com/82712) I'll look around in the documentation as well - thanks! Nathan Campbell _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathan Larsen Sent: Wednesday, May 30, 2007 10:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] PostMaster POP3 Account problem Are you running otrs on linux, if so you will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart Then do, crontab -l See if it lists the postmasterpop3.pl cron job. You can also manually force the postmasterpop3.pl by running it from the BIN dir located in otrs folder. Jonathan Larsen Mountain West Heart Center IT Dept it(a)heartslc.com 801.270.4108 _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: Wednesday, May 30, 2007 9:24 AM To: User questions and discussions about OTRS.org Subject: [otrs] PostMaster POP3 Account problem I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days. All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters. I have verified that the password is correct in Active Directory, Config.pm, and set through the interface. I now have a backlog of over 200 messages - how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over. Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000 Thanks! Nathan Campbell

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RE: [otrs] PostMaster POP3 Account problem
by Nathan Campbell 30 May '07

30 May '07

It's running on Windows 2003. I opened crontab.pm and did not see anything but I found a file named crontab.txt in the CRONw folder. It references PostMasterPOP3.pl and if I read it right seems to indicate an interval of 10mn which is what we used to experience. MAILTO="root@localhost" <-- "p.s. - if I made this parameter my email address would I get an email when the jobs execute?" */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl -c db */20 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/GenericAgent.pl 45 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PendingJobs.pl 10 0 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/otrs.cleanup */10 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/PostMasterPOP3.pl 01 01 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/RebuildTicketIndex.pl 55 */2 * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/DeleteSessionIDs.pl --expired 35 * * * * C:/OTRS/Perl/bin/perl.exe C:/OTRS/otrs/bin/UnlockTickets.pl --timeout Thanks - I'm not a PERL guy so any help is appreciated. Nathan Campbell _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathan Larsen Sent: Wednesday, May 30, 2007 10:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] PostMaster POP3 Account problem Are you running otrs on linux, if so you will need to login as the OTRS user and run /your/otrs/dir/bin/Cron.sh restart Then do, crontab -l See if it lists the postmasterpop3.pl cron job. You can also manually force the postmasterpop3.pl by running it from the BIN dir located in otrs folder. Jonathan Larsen Mountain West Heart Center IT Dept it(a)heartslc.com 801.270.4108 _____ From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: Wednesday, May 30, 2007 9:24 AM To: User questions and discussions about OTRS.org Subject: [otrs] PostMaster POP3 Account problem I have had OTRS running for 6 months now and no problems. I received a call from the department using it and was notified that there are no new emails arriving in the system for the past few days. All messages go to a single POP3 account and imports the messages into the OTRS system and from there the messages are routed into the queues based on Subject or To / From filters. I have verified that the password is correct in Active Directory, Config.pm, and set through the interface. I now have a backlog of over 200 messages - how can I force the system to import them? This used to happen automatically (I never even setup a CRON job) but now they are not being pulled over. Windows 2003 Server OTRS 2.1.7 MySQL Exchange 2000 Thanks! Nathan Campbell

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