November 2008 - otrs - OTRS mailing lists

Print bug about note-internal articles ?
by Laurent Minost 10 Dec '08

10 Dec '08

Hi, Using OTRS v2.2.5 here (so we are not at the latest version at the moment) and I would like to know if users with the latest version (2.3.3) or version > 2.2.5 are facing the same problem : while logged in the customer web interface, if you try to print a ticket that contains some note-internal articles, these one are shown on the generated PDF :o( Not exactly what we would expected :) Can you please confirm this behavior ? I will then open/fill a bug report on bugs.otrs.org because I did not found one there at the moment. Thanks. BR. Laurent MINOST

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SugarCRM
by Darren Wiebe 09 Dec '08

09 Dec '08

I just setup OTRS to read contacts with SugarCRM. It was way easier than I expected. Thanks for the great work! -- Darren Wiebe darren(a)aleph-com.net Aleph Communications www.aleph-com.net

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Replies always sent to the otrs address + a few other problems
by Ugo Bellavance 04 Dec '08

04 Dec '08

Hi, I'm relatively new to OTRS... I'm looking for the configuration for this: Whenever I reply to a ticket, a copy is sent to the queue e-mail address. This cause a ticket to be re-opened whenever I reply and change the status to 'closed'. I don't see where I coulc have configured that... Also, HTML is always stripped to text (My PostmasterAutoHTML2Text = No). When OTRS receives an HTML e-mail, I see the body in plain text, with HTML message as an attachment, and any images that are included in the message are also attachments. Am I missing a module or something? Also, where can we change the request type, except when we close? Running otrs-2.3.3-01 installed via rpm, Centos 4, fedora 4 rpm, MySQL backend. Thanks in advance. Regards, Ugo

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Re: [otrs] Changing Admin Notification From fields
by Aris Czamanske 03 Dec '08

03 Dec '08

Jamie, In the Config.pm file, set the admin email to what you want. # Return Admin Email $Self->{'AdminEmail'} = 'email(a)yourDomain.com'; Aris ________________________________ From: Jamie Morse <morsej(a)cambrian.k12.ca.us> To: User questions and discussions about OTRS. <otrs(a)otrs.org> Sent: Wednesday, November 12, 2008 2:17:44 PM Subject: Re: [otrs] Changing Admin Notification From fields Hi Anton- This is the email address I would like to change (but cannot do so on this screen) - Thank you, Jamie ________________________________ From:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anton Gubar'kov Sent: Wednesday, November 12, 2008 11:57 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Changing Admin Notification From fields Hello, Jaime. Could you please be more specific about Admin Notification? What do you mean by that? Agent notification or something else? The address in Admin area would be handy too. Regards, Anton. 2008/11/12 Jamie Morse <morsej(a)cambrian.k12.ca.us> I am trying to change the From email address on the Admin Notification screen. There does not appear to be a way to do this on this screen. Do you know what screen I must change this email address on? Thank you, Jamie Morse _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Vacation
by gary＠dsssasia.com 01 Dec '08

01 Dec '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Re: [otrs] X-ORTS headers
by Aris Czamanske 01 Dec '08

01 Dec '08

Sam, In Pop3 Account Management for the specific email account, set the "Trusted" field to 'Yes' . Then test your filters. Everything should work properly. Aris

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Vacation
by gary＠dsssasia.com 29 Nov '08

29 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Vacation
by gary＠dsssasia.com 29 Nov '08

29 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Vacation
by gary＠dsssasia.com 29 Nov '08

29 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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Vacation
by gary＠dsssasia.com 29 Nov '08

29 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

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