November 2008 - otrs - OTRS mailing lists

Vacation
by gary＠dsssasia.com 28 Nov '08

28 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

1 0

Queue view issue
by David Eco 28 Nov '08

28 Nov '08

Hi, I've been a little bit confuse in Queue view. When a ticket is took by one agent, other agent, even admin/supervisor can't view it in the Queue. How to allow every one, at least the supervisorto view all unclosed tickets in the queue? (Supervisor has full access to every queue already) Also, the ticket subject in follow-up autoreply doesn't show whole subject like, [Ticket#200811121030] [[...]. In new ticket autoreply is ok. It might be due to the changing in Sysconfig but I don't remember where is. Can anyone kindly advise? Thank you. David _________________________________________________________________

2 5

Vacation
by gary＠dsssasia.com 28 Nov '08

28 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

1 0

Vacation
by gary＠dsssasia.com 28 Nov '08

28 Nov '08

Hi I will be on leave from 29 Nov to 15 Dec. I will not be able to receive your email. Please do contact the following people. For pre-sales issues, please contact Ronghwa. Email address: ronghwa(a)dsssasia.com HP: 91053024 For support issues, please call: 96446090

1 0

Info about print in batch or report
by Trasschaert Karl 28 Nov '08

28 Nov '08

Hello, i would like to know if it's possible to print in batch all closed ticket from a date? Otherwise did someone already create a intervention report to sen dto the customer when a ticket is closed? Thx Karl _________________________________________________________________ Hotmail... nouveau est arrivé ! http://www.windowslive-hotmail.com/comingsoon/fr/default.htm

1 0

option QUEUE and OWNER
by Le machito 28 Nov '08

28 Nov '08

Hello, In the demo of the page: http://www.otrs.com/en/tools/demo/ OTRS::ITSM demo (Service Desk) When the agent want to change the request's queue, he can use the button MOVE and a new screen show the option QUEUE and *OWNER*. In the version I installed I only can change the queue (Change queue:) without the option OWNER. Anybody know how to include this option? I mean: add a button OWNER or a new screen with the option QUEUE and *OWNER* I hope I was clear :-) Thanks Raoul

2 2

customer ticket view sort order, oldes at the top ?
by Sam Ami 28 Nov '08

28 Nov '08

hi all i've asked before and was unsuccessful in my attempts to get a resolution to my problem... so i'm giving it one more shot. is it possible to change the sort order of the customers "company tickets" so the oldest is that the top by default.

1 0

Queue emails not sending to members
by Michael Webber 27 Nov '08

27 Nov '08

When a new ticket is created, my OTRS is no longer emailing the queue email address. Can someone please help? Thanks, Michael

2 1

Calendar configuration for the queue
by David Eco 27 Nov '08

27 Nov '08

Hi, I am setting up OTRS for our support team. There is calendar in the queue but I'm not able to get it work. I have 2 teams work in day shift and night shift but I want 2 teams can view/modify any tickets come from customers. Do I need to create 2 queues for them by using different calendar? How to attach different team member(or group?) to its queue? Thank you and look forward to hearing your input. David _________________________________________________________________

2 2

Notification about new Tickets in AgentFrontend
by Markus Nagel 27 Nov '08

27 Nov '08

Hello list, I'm searching for the switch in SysConfig where I can turn on the notification about new tickets and / or followups for non-locked tickets in the AgentFrontend. I am notified by email about "my queues", but when I am already logged in to the AgentFront, I don't want to follow the link in the notification email but want to be notified by the Frontend itself. This notification works well for tickets which are locked by my account. Where do I find this configuration option (I guess, it is one)? Thanks in advance Markus Nagel

1 1