November 2008 - otrs - OTRS mailing lists

Mail Delivery Subsytem Error
by Stefano Milziadi 12 Nov '08

12 Nov '08

Hi! I am receiving every 5 minute some messages in the RAW Queue (now there are 35 messages) where the content is: "root@localhost (reason: 553 5.5.4 <OTRS(a)localhost.localdomain>...Real domain name required for sendere address) (expanded from: root@localhost)" How can I resolve this problem? Regards, -- Stefano Milziadi pepozzo(a)gmail.com

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Related tickets?
by Paul Dale 10 Nov '08

10 Nov '08

I could swear that there was a way to have linked tickets in OTRS, but I'm not finding it at the moment. Is there one, or am I just mixing it up with something else ...? Also, when one is using the customer front end. Is there a way to make it so that a customer sees all tickets that have their customer id on them, whichever queue they are in? The problem I am having is that if a ticket comes into the customer queue and I reassign it to another group then the customer can't see it any more. thanks :) paul

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Auto Responses
by Germán Porta 10 Nov '08

10 Nov '08

Hello list, I am trying to form OTRS so that when shipment a mail to a mail direction the system generates tickets automatically and responds to the sender with the number of tickets and a message, as it happens when a mail is sent to demo(a)otrs.org <http://webmail.compulinx.com.ar/imp/message.php?index=7#>. Somebody knows of some tutorial or some aid to obtain this. Greetings and thanks.

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problem installing packages
by Johan Bogema 10 Nov '08

10 Nov '08

Hi all, We've just set up an installation of OTRS using an MSSQL server. This due to the fact that we want to have just one database engine in our company. However, when I try to install an extra package (fe. the FAQ package) it gives the same error as explained in the FAQ item here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=50 The problem I have, is that I can't use that hint to configure my MSSQL server. Does anyone know how to overcome this problem using MSSQL server? Regards, Johan Bogema

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Re: [otrs] How to access the MySQL!
by Jie(Jack) Zhu 10 Nov '08

10 Nov '08

Thanks Paul, I've tried. It only works locally. And the root password is empty. It seems I have to make some setup on MySQL so I can access it remotely. I installed SQL Manager Lite on the localhost, and then setup a root account with "%" (Global) access. Now I can access it remotely. Jack -----Original Message----- From: Paul Dale [mailto:paul.dale@gmail.com] Sent: 2008年11月9日 14:05 PM To: j.zhu(a)impactek.com Subject: Re: [otrs] How to access the MySQL! It's possible that you have to access it locally. It depends on how the user is set up (I'm not sure how otrs sets it up by default), mysql does have the ability to allow local and not remote. root with empty password is probably also only @ localhost, but I'm not sure about that either. paul 2008/11/9 Jie(Jack) Zhu <j.zhu(a)impactek.com>: > Thanks for your prompt answer Paul, > > I have phpmyadmin installed on another server. I tried to access OTRS's > MySQL through it. I used empty password for root, and also tried user otrs. > Both of them don't work. Do I have to access the database locally? > > -----Original Message----- > From: Paul Dale [mailto:paul.dale@gmail.com] > Sent: 2008年11月9日 13:37 PM > To: j.zhu(a)impactek.com; User questions and discussions about OTRS. > Subject: Re: [otrs] How to access the MySQL! > > I believe the default mysql root password is empty. > > To access the database login to mysql and type use otrs; to switch to > the otrs DB. > > 2008/11/9 Jie(Jack) Zhu <j.zhu(a)impactek.com>: >> Hi there, >> >> >> >> I installed the OTRS win32 package. It created everything automatically >> including the MySQL. >> >> >> >> The server is working fine. However, I am just wondering how can I access >> MySQL database? >> >> >> >> What is the default password for root? >> >> >> >> Thanks for your help! >> >> >> >> Jack >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >

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[OTRS] To: field in responses is empty
by Gordon 10 Nov '08

10 Nov '08

Hi, We are having a problem with our OTRS installation. When responding to a ticket the "To:" field appears empty. Although in the original ticket its fine. Whats interesting is that if you split the ticket the "To:" field populates fine. Ive done a lot of searching through the archives and cant find anything like this. We are running 2.3.3 and Exchange. Ive also had a look in the DB and the article seems to have the correct a_from and a_to addresses. Its almost like the reply just isn't picking these up. Same also happens for CC fields (not as important). Any tips or suggestions would be more than welcome. Thanks in advance... Gordon

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Associating a group with a CustomerID?
by Paul Dale 09 Nov '08

09 Nov '08

Is it possible to have anyone with a given CustomerID automatically added to a group or queue? Thanks, Paul

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How to access the MySQL!
by Jie(Jack) Zhu 09 Nov '08

09 Nov '08

Hi there, I installed the OTRS win32 package. It created everything automatically including the MySQL. The server is working fine. However, I am just wondering how can I access MySQL database? What is the default password for root? Thanks for your help! Jack

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More questions about CustomerID/Company
by Paul Dale 09 Nov '08

09 Nov '08

It seems CustomerID and Company don't work the way I would think they would. I expected to be able to assign a customer_user a CustomerID and then the Company that I created with that CustomerID would show up when I receive an email from them. However when I get an email from the email address I used when creating a customer_user it doesn't show the Company or CustomerID I assigned to it. Am I way off base here? Is it possible to do something like what I want? Is there better documentation somewhere on the Customer portion than in the admin guide? Thanks :) Paul

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OTRS installation on IIS?
by Jie(Jack) Zhu 09 Nov '08

09 Nov '08

Hi Guys, We have IIS server and running some other stuffs, it's impossible to us to have another server which just running Apache. I tried manually installing the OTRS on IIS server. I can install it with install.pl and everything seemed ok no error reported. But I just can't run it. Always get errors tell me module loading problem. Does any one have the experience to implement OTRS on IIS? How to get it work? Thanks a lot! Jack

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