June 2008 - otrs - OTRS mailing lists

Setting default TO: field in customer ticket
by Christophe Flaviani 11 Jun '08

11 Jun '08

HI All, I found the solution... In .../Kernel/Modules/CustomerTicketMessage.pm edit about line 411 Old: %NewTos = ($Object->Run(Env => $Self), ('', => '-')); New:%NewTos = ($Object->Run(Env => $Self), ()); Regards, C.

1 0

Bulk Import issues from excel into OTRS
by aleem bagwan 11 Jun '08

11 Jun '08

Hi All, Is there any way to bulk upload issues into OTRS, from excel sheet or CSV, and create respective tickets in OTRS. Is this facility currently present in OTRS...? I tried to find it but got no cue. Anyone knows anything about this ... Thanks, Unlimited freedom, unlimited storage. Get it now, on http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/

2 2

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)
by Henry 11 Jun '08

11 Jun '08

Hi regis, thanks for quick answer. My FQDN was correct (without slash in the end) and the problem persists. Any another tip? Daniel 2008/6/6 Régis OBERLE <regis.oberle(a)waterair.com>: > Try to check for a "/" in your FQDN: > SysConfig->Framework -> Core::FQDN > > Regards, > Regis > > ------------------------------ > *De :* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *De la part de > * Henry > *Envoyé :* vendredi 6 juin 2008 17:09 > *À :* otrs(a)otrs.org > *Objet :* [otrs] 2 slashes in address field ( > http://myserver//otrs/index.pl) > > Hi all, > > I have a big problem. I install OTRS in my web server, and works fine. > > But, when i post any form, the system changes * > http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and > browser shows page not found. > > I search in the system and find the variable $Env['CGIHandle'], witch > manipulates this process, but i dont find where change this. > > This happens in any forms, even in customer.pl, or faq.pl. > > Someone have a tip? > > NOTE: in my local virtual machine system works fine. My server is a Fedora > 4, and my local machine is a slackware 10.2. > > Regards, > > Daniel Rocha > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

1 0

Re: [otrs] 2 slashes in address field (http://myserver//otrs/index.pl)
by Régis OBERLE 11 Jun '08

11 Jun '08

Try to check for a "/" in your FQDN: SysConfig->Framework -> Core::FQDN Regards, Regis ________________________________ De : otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] De la part de Henry Envoyé : vendredi 6 juin 2008 17:09 À : otrs(a)otrs.org Objet : [otrs] 2 slashes in address field (http://myserver//otrs/index.pl) Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes http://myserver/otrs/index.pl to http://myserver//otrs/index.pl, and browser shows page not found. I search in the system and find the variable $Env['CGIHandle'], witch manipulates this process, but i dont find where change this. This happens in any forms, even in customer.pl, or faq.pl. Someone have a tip? NOTE: in my local virtual machine system works fine. My server is a Fedora 4, and my local machine is a slackware 10.2. Regards, Daniel Rocha _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

1 0

2 slashes in address field (http://myserver//otrs/index.pl)
by Henry 11 Jun '08

11 Jun '08

Hi all, I have a big problem. I install OTRS in my web server, and works fine. But, when i post any form, the system changes *http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and browser shows page not found. I search in the system and find the variable $Env['CGIHandle'], witch manipulates this process, but i dont find where change this. This happens in any forms, even in customer.pl, or faq.pl. Someone have a tip? NOTE: in my local virtual machine system works fine. My server is a Fedora 4, and my local machine is a slackware 10.2. Regards, Daniel Rocha _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

1 0

otrs 2.3
by hamood Iqbal 11 Jun '08

11 Jun '08

hi, i installed otrs 2.3 beta 2 b/c it has some features like imap/ajax that are important to us. i used the same lines that i put in con fig.pm for otrs 2.2 to authenticate against Active directory but this version is giving error that your user name or password was entered incorrectly. my last version was 2.2.6 and it worked with AD. see my otrs.log file [Sun Jun 8 12:39:44 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::UserAdd] User: 'hiqbal' ID: '2' created successfully (1)! [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::SetPassword] User: 'hiqbal' changed password successfully! [Sun Jun 8 12:41:05 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10b4e7db911938ec94948b318d459a8ef8. [Sun Jun 8 12:42:26 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:26 2008][Error][Kernel::System::AuthSession::DB::CheckSessionID][64] Got no SessionID!! [Sun Jun 8 12:42:39 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:39 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:42 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:47 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:52 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:08 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:00:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:05 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:49 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 13:18:03 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10efb9b42a35e933717ad53f982af2ac1a. [Sun Jun 8 13:18:20 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:25:19 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Any idea what is wrong? or i am doing something wrong. Thanks

2 1

Re: [otrs] Bulk Import issues from excel into OTRS
by Klaus Bruno 11 Jun '08

11 Jun '08

Hello Aleem as far as I know, no. I think you have to write your own import script and put the data directly into the database. Regards, Bruno -----Original Message----- From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of aleem bagwan Sent: Wednesday, June 11, 2008 6:38 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Bulk Import issues from excel into OTRS anybody there who has worked on OTRS and found out that this feature exists or not.. Please revert with a simple yes/no.. this can help me in contributing to OTRS with a new feature. --- On Tue, 10/6/08, aleem bagwan <aleem_hescorp(a)yahoo.com> wrote: > From: aleem bagwan <aleem_hescorp(a)yahoo.com> > Subject: [otrs] Bulk Import issues from excel into OTRS > To: otrs(a)otrs.org > Date: Tuesday, 10 June, 2008, 1:01 AM > Hi All, > Is there any way to bulk upload issues into OTRS, from > excel sheet or CSV, and create respective tickets in OTRS. > Is this facility currently present in OTRS...? I tried to > find it but got no cue. > Anyone knows anything about this ... > > Thanks, > > > Unlimited freedom, unlimited storage. Get it now, on > http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Download prohibited? No problem. CHAT from any browser, without download. Go to http://in.messenger.yahoo.com/webmessengerpromo.php/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

1 0

otrs 2.3
by hamood iqbal 11 Jun '08

11 Jun '08

hi, i installed otrs 2.3 beta 2 b/c it has some features like imap/ajax that are important to us. i used the same lines that i put in con fig.pm for otrs 2.2 to authenticate against Active directory but this version is giving error that your user name or password was entered incorrectly. my last version was 2.2.6 and it worked with AD. see my otrs.log file [Sun Jun 8 12:39:44 2008][Notice][Kernel::System: :Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::UserAdd] User: 'hiqbal' ID: '2' created successfully (1)! [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::SetPassword] User: 'hiqbal' changed password successfully! [Sun Jun 8 12:41:05 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10b4e7db911938ec94948b318d459a8ef8. [Sun Jun 8 12:42:26 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:26 2008][Error][Kernel::System::AuthSession::DB::CheckSessionID][64] Got no SessionID!! [Sun Jun 8 12:42:39 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:39 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:42 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:47 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:52 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:08 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:00:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:05 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:49 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 13:18:03 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10efb9b42a35e933717ad53f982af2ac1a. [Sun Jun 8 13:18:20 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:25:19 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Any idea what is wrong? or i am doing something wrong. Thanks

1 0

otrs 2.3
by hamood iqbal 11 Jun '08

11 Jun '08

hi, i installed otrs 2.3 beta 2 b/c it has some features like imap/ajax that are important to us. i used the same lines that i put in con fig.pm for otrs 2.2 to authenticate against Active directory but this version is giving error that your user name or password was entered incorrectly. my last version was 2.2.6 and it worked with AD. see my otrs.log file [Sun Jun 8 12:39:44 2008][Notice][Kernel::System: :Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::UserAdd] User: 'hiqbal' ID: '2' created successfully (1)! [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::SetPassword] User: 'hiqbal' changed password successfully! [Sun Jun 8 12:41:05 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10b4e7db911938ec94948b318d459a8ef8. [Sun Jun 8 12:42:26 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:26 2008][Error][Kernel::System::AuthSession::DB::CheckSessionID][64] Got no SessionID!! [Sun Jun 8 12:42:39 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:39 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:42 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:47 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:52 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:08 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:00:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:05 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:49 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 13:18:03 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10efb9b42a35e933717ad53f982af2ac1a. [Sun Jun 8 13:18:20 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:25:19 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece Any idea what is wrong? or i am doing something wrong. Thanks

1 0

Fwd: 2 slashes in address field(http://myserver//otrs/index.pl)
by Henry 11 Jun '08

11 Jun '08

Hi Greg, thanks for answer, I check this setting and it be default (otrs/). Screenshot is attached. Daniel 2008/6/6 Greg Horne <gehorne(a)jws.com>: May want to check, > SysConfig->Framework -> Core::*ScriptAlias to make sure it does not have > a leading / (/otrs/ is wrong, otrs/ is correct and the default.)* > ** > *This will cause it.* > ** > *Greg Horne* > *gehorne* > *geh* > ** > > -----Original Message----- > *From:* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org]*On Behalf Of > *Henry > *Sent:* Friday, June 06, 2008 1:01 PM > *To:* User questions and discussions about OTRS.org > *Subject:* Re: [otrs] 2 slashes in address field( > http://myserver//otrs/index.pl) > > Hi regis, thanks for quick answer. > > My FQDN was correct (without slash in the end) and the problem persists. > > Any another tip? > > Daniel > > 2008/6/6 Régis OBERLE <regis.oberle(a)waterair.com>: > >> Try to check for a "/" in your FQDN: >> SysConfig->Framework -> Core::FQDN >> >> Regards, >> Regis >> >> ------------------------------ >> *De :* otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] *De la part >> de* Henry >> *Envoyé :* vendredi 6 juin 2008 17:09 >> *À :* otrs(a)otrs.org >> *Objet :* [otrs] 2 slashes in address field ( >> http://myserver//otrs/index.pl) >> >> Hi all, >> >> I have a big problem. I install OTRS in my web server, and works fine. >> >> But, when i post any form, the system changes * >> http://myserver/otrs/index.pl *to *http://myserver//otrs/index.pl*, and >> browser shows page not found. >> >> I search in the system and find the variable $Env['CGIHandle'], witch >> manipulates this process, but i dont find where change this. >> >> This happens in any forms, even in customer.pl, or faq.pl. >> >> Someone have a tip? >> >> NOTE: in my local virtual machine system works fine. My server is a Fedora >> 4, and my local machine is a slackware 10.2. >> >> Regards, >> >> Daniel Rocha >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ >> > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ >

1 0