May 2009 - otrs - OTRS mailing lists

error executing PostMasterMailbox.pl
by maximx86 08 May '09

08 May '09

Hi, I installed OTRS 2.3.2-2 on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account. It works fine when in Mail Account Management i click 'Run Now!' When I execute the file I get: Can't locate /etc/otrs/database.pm in @INC (@INC contains: /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl .) at /usr/share/otrs/Kernel/Config.pm line 25. BEGIN failed--compilation aborted at /usr/share/otrs/Kernel/Config.pm line 35. Compilation failed in require at PostMasterMailbox.pl line 36. BEGIN failed--compilation aborted at PostMasterMailbox.pl line 36. What can I do to fix it? Thanks

4 10

Chinese characters in PDF print
by Jeffery Chen Fan 08 May '09

08 May '09

Dear All, PDF print can not display Chinese Font. This is a know issue ? -- Jeffery ___ /\__\ "What is the world coming to?" \/__/

1 0

How to Fetch the correct password of customer
by Amanpreet Singh 08 May '09

08 May '09

hi, i am using otrs 2.2 on debian system, i have set the following parameter in the auto response to send the username & password to customer, Login: <OTRS_CUSTOMER_DATA_UserLogin> Password: <OTRS_CUSTOMER_DATA_UserPassword> It is passing the UserLogin correctly, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoded form or a garbage value. plz help thanks. -- regards: Amanpreet Singh

1 0

upgrading otrs
by Dan Letkeman 07 May '09

07 May '09

Hello, Does anyone know where to find documentation on how to upgrade to the latest version of OTRS? I have installed it on a debian system using apt-get and everything is working, but i needed some of the new features in the latest version. Currently i'm running 2.2.7 Thanks, Dan.

2 1

WG: New features in OTRS 2.4.0 beta1
by Fürtbauer Wolfgang 07 May '09

07 May '09

Dear collegues, where can I find the new features: "New Management Dashboard" "New Master/Slave Ticket Feature" thanks and best regards Wolfgang Fürtbauer Asamer Holding AG Leiter IT / Organisation Unterthalhamstrasse 2 4694 OHLSDORF AUSTRIA Office: +43 7612 799 526 Mobile: +43 664 8332326 FAX: +43 7612 799 577 E-Mail: w.fuertbauer(a)asamer.at <mailto:w.fuertbauer@asamer.at> Web: http://www.asamer.at <blocked::http://www.asamer.at/>

1 0

Server Migration from 2.2.4 to 2.3.2 failing W/Ubuntu
by Wilbert, Penn 07 May '09

07 May '09

I've got an OTRS server running version 2.2.4 on an Ubuntu 8.10 server. The system is currently using mysql as the database. I've got a new OTRS server that I've just built running OTRS 2.3.2 on an Ubuntu 9.04 running mysql. I'm attempting to migrate all of the data from 2.2.4 over to 2.3.2 but I've not had much success. Currently at this point I tried to follow the directions here http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=31 to the best that I could with the version differences but have yet to succeed. I've logged in with the local admin account and am able to get in to the new OTRS setup in its vanilla form. At this time what I've tried is Copy my Config.pm from the old server to the new server Backup the database using Mysql Administrators GUI from the old server Restore the database to the new server using Mysql Administrator GUI Restart the apache service All I get at this point is a fail. The when I go to the address of the new server, apache won't translate the perl scripting and firefox asks me if I wish to download index.pl If I copy the Config.pm back to the original setup of 2.3.2 I can get back in to the server, even though Mysql shows the data in the database, I don't see it in the new setup. Ultimately if I could just import all the tickets from the old system over to the new system, I'll recreate some of the customizations I've made. Is there an easy way to just export all the ticket data? Penn Wilbert pwilbert(a)umaryland.edu <mailto:pwilbert@umaryland.edu> Information Systems Engineer -------------------------------------- Univ. of Maryland, Baltimore. School of Dental Surgery 650 W. Baltimore St. Rm. G428 Baltimore, MD. 21201 -------------------------------------- Phone: 410-706-5745 Cell: 443-618-4976 Fax: 410-706-3389

1 0

OTRS 2.4.0 Beta 1 - Apache crashing - Parent: child process exited with status 3221225477 -- Restarting
by Rudolf Bargholz 07 May '09

07 May '09

Hi, Windows 2003 Server Standard Edition SP2 (32 bit) After installing OTRS 2.4.0 Beta 1 we get the following error message "Parent: child process exited with status 3221225477 -- Restarting" in the Apache log whenever we try to access OTRS via the web browser. I have uninstalled OTRS and made a clean install. The error occurs when one accesses the web installer. I enter http://localhost/otrs/installer.pl in the browser, and Apache crashes. We had the same problems with OTRS 2.3.4 on the same machine, but I resolved the problem by adding the following path to the PATH environment variable: "C:\OTRS\MySQL\bin" I have googled quite a bit found others that have had the same error, often in the context PHP and Apache. Sometimes the error was resolved by modifying the PATH environment variable as above, others copied the libmysql.dll file into the System32 diretory, others by copying the libmysql.dll to the Apache bin directory. In my case neither of these tips has helped. Below the Apache log, set to the level "debug". Unfortunately it does not provide me with enough information o that I can try to find a resolution to my problem. Apache crashes approximately three times just by selecting the URL "http://localhost/otrs/installer.pl". I have just gone through uninstalling OTRS, cleaning the registry manually of all references to OTRS, and then reinstalling OTRS, but unfortunately the error remains. Perhaps someone has an idea how I can get to the bottom of this problem. At the moment I do not even know where to start looking. Regards Rudolf Bargholz szAppName : httpd.exe szAppVer : 2.2.10.0 szModName : msvcrt.dll szModVer : 7.0.3790.3959 offset : 0003876c Starting the Apache2.2 service The Apache2.2 service is running. ] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations [Thu May 07 11:41:55 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu May 07 11:41:55 2009] [notice] Parent: Created child process 2468 [Thu May 07 11:41:55 2009] [debug] mpm_winnt.c(487): Parent: Sent the scoreboard to the child [Thu May 07 11:41:59 2009] [notice] Child 2468: Child process is running [Thu May 07 11:41:59 2009] [debug] mpm_winnt.c(408): Child 2468: Retrieved our scoreboard from the parent. [Thu May 07 11:41:59 2009] [info] Parent: Duplicating socket 244 and sending it to child process 2468 [Thu May 07 11:41:59 2009] [debug] mpm_winnt.c(605): Parent: Sent 1 listeners to child 2468 [Thu May 07 11:41:59 2009] [debug] mpm_winnt.c(564): Child 2468: retrieved 1 listeners from parent [Thu May 07 11:41:59 2009] [notice] Child 2468: Acquired the start mutex. [Thu May 07 11:41:59 2009] [notice] Child 2468: Starting 64 worker threads. [Thu May 07 11:41:59 2009] [notice] Child 2468: Starting thread to listen on port 80. [Thu May 07 12:37:00 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting. [Thu May 07 12:37:04 2009] [notice] Apache/2.2.10 (Win32) mod_perl/2.0.4-dev Perl/v5.10.0 configured -- resuming normal operations [Thu May 07 12:37:04 2009] [notice] Server built: Oct 10 2008 12:39:04 [Thu May 07 12:37:04 2009] [notice] Parent: Created child process 3536 [Thu May 07 12:37:04 2009] [debug] mpm_winnt.c(487): Parent: Sent the scoreboard to the child [Thu May 07 12:37:08 2009] [notice] Child 3536: Child process is running [Thu May 07 12:37:08 2009] [debug] mpm_winnt.c(408): Child 3536: Retrieved our scoreboard from the parent. [Thu May 07 12:37:08 2009] [info] Parent: Duplicating socket 244 and sending it to child process 3536 [Thu May 07 12:37:08 2009] [debug] mpm_winnt.c(605): Parent: Sent 1 listeners to child 3536 [Thu May 07 12:37:08 2009] [debug] mpm_winnt.c(564): Child 3536: retrieved 1 listeners from parent [Thu May 07 12:37:08 2009] [notice] Child 3536: Acquired the start mutex. [Thu May 07 12:37:08 2009] [notice] Child 3536: Starting 64 worker threads. [Thu May 07 12:37:08 2009] [notice] Child 3536: Starting thread to listen on port 80. [Thu May 07 12:37:24 2009] [notice] Parent: child process exited with status 3221225477 -- Restarting. ... Google links: http://www.apachelounge.com/viewtopic.php?t=2856 http://www.java-samples.com/showtutorial.php?tutorialid=1050

1 0

Installation Error in Ubuntu 9.04
by raviproff＠gmail.com 07 May '09

07 May '09

Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me root@ServerOSS:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for otrs@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) root@ServerOSS:/home/ravi# Thanks, Ravi

3 3

Regarding My SQL connection with OTRS
by vishal sanghi 07 May '09

07 May '09

Hi I have installed OTRS on the SUSE Linux. When I am accessing the index.pl or customer.pl it is showing me following error: "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111)" I have checked MySQL service is running. I have also tried to reconfigure the database through the installer.pl but getting the same error. Please help me!!!!!! Thanks in advance Vishal Sanghi From Chandigarh to Chennai - find friends all over India. Go to http://in.promos.yahoo.com/groups/citygroups/

2 1

Error: No Subaction!!
by Stephen Carins 07 May '09

07 May '09

The New Users were getting a theme applied changing personal preferences -> theme back to standard fixed the isses. 2.2 and 2.3 are _not_ compatible

1 0